Sunwing Bewertungen 391

In Punta Cana the Sunwing representative is scamming ppl. His name is Eduard Sivestre De Leon. We booked a trip said that someone will picks us . No one attended and not given back our money. He collaborated with the company to scam us and take our money. Sunwing should take responsibility who she puts there to a representative.

Sunwing has been, hands down, one of the worst travel companies I’ve ever used. Here’s why:

OUTBOUND FLIGHT:
Although we arrived at the airport on time and completed check-in without issues, we were left waiting far too long for the bus to take us to the gate. As a result, we were the last passengers to board — without knowing we were even late. We received a phone call saying the flight would leave without us, despite us doing everything correctly. Completely unacceptable.
Onboard, the flight attendants were cold and unfriendly, looking at us like we personally ruined their day. The plane itself was old, worn out, and visibly falling apart — broken panels, filthy seats, and nearly unbearable cold throughout the flight.
As for food — they offered cheap boxed pasta for $10. No tap payments, no cash — only physical cards, which no one warned us about in advance.

TRANSFER ON ARRIVAL:
Our transfer was late by nearly an hour, and no one apologized. The bus was old and uncomfortable — not what you’d expect after booking a full-package vacation.

HOTEL EXPERIENCE:
We spent seven days at a resort that was nothing like what Sunwing advertised. It’s painfully obvious that either the hotel or Sunwing actively removes negative reviews — because at least 80% of what was promised turned out to be false.
The food was disgusting, the service was poor, and the hotel was nowhere near a 5-star standard.

RETURN TRANSFER:
We went to the front desk five times to ask about our return shuttle — no one from Sunwing was there. Not once. Other tour companies like Transat were present, communicative, and helpful. Sunwing? Completely absent.
There was no internet at the hotel, no way to contact support, and no information provided in advance. We waited over two hours before anyone — from another company — helped us figure out our transfer.

RETURN FLIGHT:
Even worse than the first. Two pairs of Balenciaga pants were ruined because the seatbacks were covered in disgusting, sticky glue that transferred onto the fabric. Again — freezing cold, no drinks, no food, no care.
The group in front of us was rowdy, turning lights on and off constantly, making noise — and no flight attendant did a thing. It felt like nobody on that plane gave a damn about the passengers.

⸻

Final thoughts:
Sunwing offers zero customer service, zero accountability, and zero quality. I wouldn’t recommend this company to anyone. This was one of the most stressful and unpleasant travel experiences I’ve ever had, and I sincerely hope I’ll never have to book with Sunwing again.

Sunwing was an okay carrier for our recent trip to Cuba, although we never actually flew an actual Sunwing plane, the staff were friendly and did a great job. Our hotel memories caribe beach resort that was rated at a four star was closer to a 3 star, our room was not what we had excepted at all. Rooms and resort need a lot of updating.
We do not plan on flying with Sunwing anytime soon. Rather go with any other carrier.

Best shit in world, take other airplane

Ça sert à rien de réserver nos sièges. Nous avons payés 240$ pour les réservations aller et retour et ils nous ont changés de place à la dernière minute et en plus ont n'était même pas assis ensemble !

J'attend la suite pour un remboursement.

Merci ! nous avons été remboursé

Just landed. Do NOT pay to upgrade to elite. Disgusting plane, poop on bathroom door. No one knows what they’re doing. Everyone’s confused. Super old planes. I will NEVER fly Sunwing again.

Tuvimos una muy buena experiencia, viajando de Montreal a Varadero sin ningun inconveniente, tanto como a la ida y al regreso. Solicitamos asistencia con una silla de ruedas para facilitar el transporte de mi madre, pequeno inconveniente que al regreso a Montreal la silla de ruedas no estaba "disponible" esperamos unos minutos y el encargado hizo una llamada y a los pocos minutos ya estabamos camino a la salida

Flight from Cancun to Toronto was delayed 10 hours,
without right to compensation.
"Your flight disruption was deemed within carrier control but for Safety Reasons."

I had a reservation for a flight and an all-inclusive hotel with my husband in March 2025. However, I spoke to Agent Tarisa. She was unprofessional and unhappy with her job. She offered me Punta Cana and did not mention that I could not change the date and flight time in an emergency.
I had an emergency health situation and went to the hospital one week before my flight. I called her and explained everything and stated I can provide my hospital and my MD that is danguruse for me to flight. She became so mad and stated YOU REFUSED TO PAY EXTRA FOR INSURANCE, AND I can not do anything.
I called the main office in Mississauga, and nobody helped me. I contacted online customer service and explained at least change the date; however, they stated that you have to pay an extra 1000$ for that.
I explained it is an emergency and I am in hospital bed now. but they did not care.
I think Sunwing just want to make money and does not care.
I will never book a flight with them again and will not offer to anyone at all.

If I could give zero stars I would! Worst Airline worst customer service! Stay away and take your money else where!

Sunwing Sucks! WestJet plane and staff, but hide faults under the Sunwing banner. No wifi or charge ports on flights. Menu unavailable. Return flight WG699 from Veradero was delayed 3 1/2 hours on April 1’25. Water and a cheese sandwich was offered, if you could hear and understand the announcements at the ultra noisy airport, and find the Sunwing rep. Never again.

Vi er netop kommet hjem fra SUNWINGS: GRAND MAKADI WATERWORLD.

Charter er ikke noget vi almindeligvis gør, men syntes som en god ide nu vi kun havde en uge og IKKE skulle ende med madforgiftning eller lignende ved selv at stå for en rejse.

Hotellet så godt ud på billederne også, med både strand og lege-pools med rutsjebaner til børnene.

Allerede dag 1 lægger første person i selskabet sig med GIGANTisk diarre. Efter en ellers håndsprittet tur til de “sikre steder” i buffeten (heat it, peal it or leave it!) Få timer efter (aften) kaster barnet op - indtil næste morgen.
Alt viser sig at være buffet. Både de mindst indbydende og de allermindst hygiejniske jeg i mit liv har set. Fedtede tage-ting, alt skal håndteres af alles mere eller mindre madforgiftningsbefængte fingre og der er ikke håndsprit at skue andet end det man (som lægefamilie) har med i lommerne .

Trods massiv påpasselighed i den eneste fødekilde tilstede så rammes på 2.dag 2 yderligere. Brækker sig i lårtykke stråler.

vi klager over forholdene på værelset, for ikke bare ift.maden men værelset er modbydeligt, snusket, ikke rengjort og alvorligt beskidt.

Selv børnene vil ikke sove i deres senge. Vi må flytte værelse. Men alt foregår med mega sprogbarrierer og til sidst sidder vi midt om natten i et værelse med andres sengetøj, skrald og brugte håndklæder på gulvene “cleaning in the morning” AHVAFORNOGET!

Desperat forsøger vi at få fat på rejseselskabets Sunwing-guider, som “kan chattes med hele tiden eller ringes til” ingen svarer. Vi forsøger at kontakte receptionen. Men telefonen på værelset (som er placeret ved siden af toilettet - uden ledning) virker ikke.

Næste dag begynder disse forskellige teenager-chattere at skrive på sms at NU vil de ombooke os. De er nemlig “forstående” skriver de. De skal bare lige høre fra et eller andet kontor. Hver dag skrives der det samme. De “er forstående, forsøger at finde nyt hotel, venter bare liiiige på et kontor et andet sted” og så sent på eftermiddagen “vi hørte ikke noget idag heller”.
De anerkender på sms og chat, at vi står i en urimelig situation og “prøver at finde nyt hotel” det er meldingen.

Vi har levet af bananer og chips og cola/vand på flaske siden. Alt hernede er direkte ulækkert og uhygiejnisk. Selv vognene som kører tallerkner på er moset ind i et tykt lag af køkkenfedt.

Hotellet er mere eller mindre i forfald. Alt er ødelagt, afskallet.

De folk som kommer og “gør rent” på værelset vasker alt i en spand vand, som kastes ud på gulvet. Også der der er bræk fra børnene. Så skurres alt bræk rundt i vandet og bagefter svabes det ud i afløbet. Så er “der rent”. Op ad væggene klatter af opkast og opkast-vaskevand.

Vi har naturligvis taget billeder af alt.

Bestiller man noget at drikke, kommer alt på det her hotel i møgbeskidte glas (det er også fotograferet!). Man kan ikke få flaskevand til maden. Kun lunkne drikkevarer. Nede i glassenes bund er hvad ligner mudder.

Opvasken i de små barer/drikkeposter i poolområdet foregår ved at glassene dyppes i en balje og tørrer i solen.

Det er det absolut mest ULÆKRE jeg i min tid har oplevet. Det resulterede i enormt underskud af føde. Men vi kunne ikke komme væk herfra. “De arbejder på det”.

I sådan en situation er det nok ikke en fordel at være læge og igennem pandemien have arbejdet med smitte mv. Men heldigvis er alle da vaccineret imod de værste sygdomme - som kommer med mad. Alligevel (!) er vores ferie ødelagt og imens børnene brækker sig i lårtykke stråler. Og de eneste man kan komme i kontakt med er 14 skiftende teenagere som “er i fuld gang med…” ikke andet end at holde klagerne ud i strakt arm.

På hotellet er de først interesserede i problemet når de læser den første anmeldelse på tripadvisor fra mig, så skal man pludselig give os gaver og hver dag høre om vi har trukket anmeldelsen tilbage. Helt uacceptabelt.
Vi tager ikke imod bestikkelse.

Alt personale er enten uhøflige, nedværdigende eller direkte ubehagelige kun få er venlige i kontakten. En gav endda vores teenage-pige en invitation til kontakt på sociale medier imens hun sad alene en morgen. Vi er chokerede. Så uprofessionelt.

Vi stoppede med at spise eller drikke derfra og fik den største ernæring fra chips og vand fra butikken ved siden af hotellet.

Hotellets direktør sagde til os at “det nok er poolen ikke maden”. Det er ikke så sandsynligt, da selv dem som ikke var i pools blev syge. Og ligegyldigt hvad er jeg helt ligeglad med hvorfor den EIEC E.coli (afføringsbakterie) er kommet fra - den skal jeg bare slet ikke have serveret i hverken pool eller mad! Nogensinde!

Tag ALDRIG til Sunwings hotel; GRAND MAKADI WATERWORLD - og hvis du gør: good luck til dit immunsystem!

Sidder på akutmodtagelsen med et barn med dehydrering og venter på en (anden læge) skal se hende. Så slemt har det været. Et held jeg selv kunne behandle min familie.

The Flight was delayed in both ways on the app shows it’s on time but when get to the airplane we sit and wait for long until the plane gets off!!
Getting our luggage’s was a nightmare!!!
We waited 3 HOURS until we get them in both ways ( going and coming back)!!
My kids and I were so tired and my family was blaming me to choosing sunwing to travel !!

Ne respecte pas la loi. Vol annulé à moins de 14 jours, pour une cause leur étant attribuable = application directe du règlement fédéral, dont l'indemnité de 400$. me dit initialement que j'y ai pas le droit puisque mon vol a été remboursé. Je lui dit qu'il se trompe, il me réécrit que finalement la cause était dû à un motif de sécurité, ce qui n'a jamais été le cas jusqu'à maintenant. Plainte à l'OTC, mais 18 mois d'attente alors que le transporteur est obligé de remboursé en 90 jours. Alors que faire quand Sunwing refuse de se conformer à un règlement fédéral? Je ne ferai plus jamais affaire avec eux, c'est grave comme violation. C'est carrément de la mauvaise foi ou de la mauvaise formation de leurs agents devant appliquer le RPPA.

!!! YOU ARE NOT SAFE TRAVELLING WITH SUNWING PLEASE READ BEFORE YOU BOOK !!! This is not a karen post please read especially if you are planning on travelling with Sunwing to Cuba especially Melia Las Antillas.

The 24/7 hotline numbers CANNOT be called from Cuba. The Cuban reps they put in your hotel lobby are NOT able to contact anyone at Sunwing on Canadian soil. If you are the VICTIM OF A CRIME in Cuba, sunwing reps will insist you DON’T CALL THE POLICE or press charges because you will not be allowed to leave the country while the investigation is ongoing, according to them. If you are in PHYSICAL DANGER and being STALKED by hotel staff members who WILL HIDE IN YOUR WALLS AND FILM YOU THROUGH YOUR SHOWER VENT, not Sunwing the company nor the representatives will allow you take an earlier flight home to escape your STALKER. THERE IS NOT A SINGLE THING THAT THE LOBBY REPS ARE ABLE TO DO ABOUT ANY ISSUE THAT YOU MAY HAVE. I am not saying that in a whiny way, it is a simple fact that you are completely on your own while travelling in Cuba when you book with Sunwing. If you make it back to Canadian soil in one piece the Canadian representatives are just as useless and do not care about you, your well being, your vacation, they do not care and despite all of our evidence we were only allotted a $100 travel voucher for our “trouble”.

A “4 star” resort according to Sunwing is a resort that has pipe chase doors between EVERY SINGLE ROOM that DO NOT LOCK and ANYONE can access which allows ANYONE TO HIDE IN YOUR WALLS AND FILM YOU. EVERY SINGLE ROOM HAS THE SAME INFRASTRUCTURE! MELIA LAS ANTILLAS IS A MASSIVE RESORT EQUIPPED WITH ONLY 2 CAMERAS (confirmed by staff after the incident) throughout the ENTIRE resort. The DEADBOLTS ON THE DOORS ARE KEY CARD ACTIVATED SO YOU ARE NOT SAFE FROM STAFF MEMBERS EVER.

We have made Sunwing aware of the existing infrastructure issues that will never not pose a massive threat to tourist safety and they DO NOT CARE. This company is a massive scam and everything you see is an illusion. The help buttons dont work, the reviews on their website and on their resorts on google are so obviously fraudulent it’s laughable, and the staff seriously cannot help you I don’t think they even know who to contact if they wanted to.

J’ai contacté un agent de voyage Sunwing pour ne pas faire d’erreur pour l’achat d’un forfait tout inclus pour ma fille et moi, l’agent Sunwing me fait une proposition selon ma demande tout semble correspondre à mes attentes, il me propose le Grand Oasis Cancún Mexique, rendu à l’hôtel tout semble correct, le lendemain en après-midi ma fille désire une crème glacée dont la boutique était à l’intérieur de l’hôtel, elle se fait refuser le droit à la crème glacée!? Je pensais qu’elle n’avait pas bien compris! J’y suis allée pour me faire dire non??? Je vais voir à la réception de l’hôtel Grand Oasis Cancún l’agente de l’hôtel m’explique que ce n’est pas un tout inclus que l’agent Sunwing m’a simplement mal expliqué, la majorité des restaurants je n’y avais pas accès ainsi que la boutique de crème glacée à l’hôtel si je ne payais pas un supplément de 600$ pour ma fille et moi. Je ne voulais pas d’histoire, je voulais simplement jouir de la Semaine de relâche avec ma fille! Je suis en vacances je ne voulais pas me faire dire non pour nos désirs, j’ai payé les 600$ supplémentaires mes billets m’avait coûté 4438$ au départ à mon retour j’ai fait une réclamation pour les 600$ puisque j’avais payé pour un tout inclus et ce n’était pas le cas c’est de la fausse information plusieurs Canadiens et Québécois se plaignaient de la situation de l’hôtel en question, bien deviné quoi Sunwing refuse de me rembourser parce qu’ils disent que ce n’était pas une obligation de ma part quand la majorité des restaurants et services de l’hôtel me refuse l’accès, ne pas avoir payé l’extra de 600$ mon séjour aurait été misérables, l’agent qui a traité ma réclamation dit ne plus vouloir rien entendre de moi que mon dossier était fermé. J’ai toujours fait affaire avec Sunwing pour mes voyages dans le sud pendant la relâche scolaire du mois de février, l’année passée j’ai voyagé avec Sunwing il y a eu une erreur avec preuve et reçu j’ai été remboursé sans problème, cette fois-ci je ne comprends pas pourquoi ils ne veulent pas me rembourser l’hôtel Grand Oasis Cancún n’est pas un tout inclus il faut un bracelet noir, c’est l’agent Sunwing qui aurait dû m’informer de tout ça et non l’hôtel au Mexique. Je ne voyagerai plus jamais avec Sunwing leur agents ne savent pas de quoi ils parlent lorsqu’ils vendent des forfaits tout inclus faites attention c’est jamais clair comme l’eau il ne faut pas leur faire confiance.
WBD Terrebonne QC

My wife and I went to Cancun to an all inclusive. We got to the resort.. we booked a King room overlooking the ocean (nice!)…. however, we didn’t get it.. we went ahead and thought.. who cares.. let’s just enjoy.
On the segment back home, my wife had a fall at the airport.. when trying to board, the flight attendant told my wife she couldn’t fly because of the fall.. then asked me if I’d like to fly home and leave my wife in Cancun to fend for herself. What a stupid thing to suggest!!!
SunWing told me that they would get us to a hospital and that didn’t happen. SunWing told me that I had to call SunWing in the morning to get a ticket… that didn’t happen either.. we ended up being rescued by Air Canada and flew home. We submitted our AC tickets to SunWing for reimbursement (as suggested by SunWing) which was denied… NEVER flying with SunWing again…

Over the big Sunwing fiasco in regards to cancelled flights out of Holguin Cuba on the 19th of feb, although there were many messages sent to my phone in regards to delayed flights were multiple, they did their part on sending these important messages, i did end up taking a 2.5 hour taxi to the holguin airport only to realize all flights cancelled...they put people on a bus off to a hotel in guardalavaca ( brisas) which was fine...a chance to eat drink and get a nights sleep, i would have gladly stayed lol, but the next morning the whole " thing " started again and eventually back to the airport...i dont think Sunwing is at fault for weather troubles + an accident at pearson in toronto...it all worked out getting home and there were 2 offers of reimbursement by sunwing // 1000.00 or 1200.00 voucher....all in all i delighted my flight was payed and they brought us home when it was " safe "" all good in my opinion. Thanks Sunwing.

This vacation by Sunwing is better than last year I passed.
Thanks 😊

I recently booked a family vacation through RedTag.ca, selecting flights with Sunwing Vacations. Despite carefully entering all traveler details, their system wrongly replaced my grandson’s name with mine.

🚨 Major Issues:
1️⃣ I booked manually on a desktop with NO autofill, so this wasn’t a typo on my end.
2️⃣ RedTag’s statement proves a system bug: Normally, children are listed as "Male/Female," but my (incorrectly repeated) name had the "Mr." prefix—an adult designation.
3️⃣ Sunwing’s database accepted the incorrect entry, showing they also failed to catch this error.
4️⃣ RedTag agreed to waive their name correction fee, but Sunwing refuses and is demanding $50 to fix their system’s mistake.
5️⃣ Sunwing has ignored my escalation request.

This was not a customer error—it was a failure in RedTag’s and Sunwing’s booking system. Instead of acknowledging the issue, they are charging customers for their own mistakes.

⚠️ If you book with RedTag or Sunwing, double-check every detail—or you may end up paying extra for errors you didn’t make.