Sunwing Bewertungen 391

4 personnes déçues en Voyage à Punta Cana: Notre avion semblait ''en fin de vie''. Fauteuils usés, pas d'écran multimédia et à l'arrivée à notre hôtel aucune chambre à nos noms malgré les documents confirmant nos réservations au Jewel Palm Beach. On nous a dirigés en taxi au Bavaro mais aucune chambre n'était disponible. Finalement, après plusieurs discussions avec l'agent Sun Wing nous nous sommes retrouvés au Princess qui est de qualité inférieure à ce que nous avions choisi. Aucune compensation offerte...aucun dédommagement. Bravo Sun Wing. C'était la première et dernière fois.

Sunwing is hands down THE worst airline I’ve ever flown with in my life. I had to re-book my flight home, the agent wrote on the paper that I don’t have to pay OOP, yet I was STILL by an agent who promised me I would be reimbursed when I returned home. Then, 2 years later an agent reaches out to me about my claim. I provide the written proof, my invoice, and this Fiathe M still won’t reimburse me. You guys are thief’s and I’m coming after you until that money is put back in my account.

We went to Grand Memories in Holguín, Cuba. We were checked in, through the Diamond Club (reservations). Our representative - Julio Cesar, was always checking in/on us. He was very attentive, asking about our kids (experiences), as well. He made sure that any concern was dealt with. The grounds were well maintained, by the maintenance staff. The garden view from our room, was really nice. The beach was beautiful. The food was good. Fresh fruit and vegetables were always available. Fresh ingredient options were prepared right in front of us. Our poolside server, Adrianna, was polite, friendly and always had a smile on her face. She is a beautiful person. We will miss her. This was a great value. It was our first all-inclusive experience.

The worst website ever. lost of errors and mistakes. I could not add my child info and they could not add and ask me to pay almost double for another room. I had to cancel the package and I lost my insurance fees.

I had vacation ,purchased from Sunwing vacation from the February 4th to the February the 18th 2024, Booking number
131809103.
During time of my vacation no hot water was in my bungalow, the power and internet was on and off.
The food was absolutely terrible. I want my money back.

We purchase a cruise package from Sunwing for the Marella explorer 2 flavors of Caribbean on Dec 9th 2023 that included the first luggage free at the plane.
However at the Toronto airport counter we where forced to pay for our luggage.
That was the first problem we encounter, upon our return we file a complain with Sunwing and we where told that is going to take almost 30 days to ger a response, now is almost 40 days and no has got back to us. Now for the cruise, the ship is older, however it was clean and the cabin staff was very nice. however the food was like eating at a cheap cafeteria very basic, at breakfast they serve frozen deep-fried MacDonald's style potato patties for
home fries no juice of any kind just powder orange drink. Fruit was minimal, and when they did serve some bananas they where almost gone bad. Very minimum amount of dining room staff to clear the tables most of the time the dirty diches was left on the tables. Lunch was not any better cabbage was the main salad selection, some days two cabbage salads with a different names, one time that they try to serve a Greek salad they forgot the most important thing (the feta cheese)? dinner was not much better, they try to pass for desert a thick water something? with sugar for English custard, a pound cake they call it brawny. They also try to tell me a thick yellow something? in a small glass dish was cream caramel. been a chef for almost 30 years that was a very disappointing cruise. Now for the finale, if just alcohol is your think is ok, however if your looking a balance cruise with nice food and so on, then is best to look for something else.

What is the point of the insurance?? I wasted $100/person to get no value! I called to change my destination because of the travel advisory for Bahamas and I am told 1. I have to pay a $100 change fee per person, and 2. the difference between trips is calculated on a per person basis, not per booking, even though we are all sharing one room. The kids are both minors and we are being charged for them as adults. They can't drink alcohol, so why are they the same price?

I am going to lose $200.00 per adult because if the trip is less they don't refund, and have to pay $400+ per child. The original booking was $5,060.00, PLUS $100 per person insurance. The new booking would be $5300.00, so I should just have to pay the $240 difference, but instead I am told I will be losing $400 and paying an additional $900.00.

This is the LAST time I will travel with Sunwing. This is NOT the first disappointing experience I have had and I am not paying for anymore disappointment.

Left stranded in Cuba when their systems went down with zero communication. Had to sleep on the floor in the lobby of the hotel. The next morning there was still no news and no Sunwing rep available, no answer from their online system so we booked flights on the next available AC flight home. We sued in Small Claim Court, had our Settlement Hearing and Sunwing refused to give us what is owning under the APPR. We are waiting for our date in court. You’re not above the law Sunwing! AVOID AT ALL COSTS.

My wife and I booked a vacation last week for our honeymoon. We did the same thing last year with Sunwing. We decided to book an all inclusive adult only vacation from the 14 to the 21st. We paid part of the trip from our bank account and the balance with UPLITF.

The deposit was taken from our bank and the UPLIFT loan was all set.

Yesterday the terrible experience begins. But first I should tell you we have invoices that show all is good, we have SUNWING reservation and hotel reservation that all is good.

First we get an e-mail...Sorry we have to inform you that we can't book you at your chosen hotel we HAVE booked you at RIU MontegoBay for the same amount.
THANKS A LOT this hotel in not at all what we want and is like 1000$ less???

But Thank you TRIPCENTRAL and SUNWING

Special Thanks SUNWING's president Mark Williams, sold his shares to WEST JET for a fortune and I certainly hope that one day you experienced what missing a wedding anniversary with someone you love means to a couple.

Talk to TRIPCENTRAL, sorry Tina but she says it's not TRIPCENTRAL fault. Than I ask if she was doing this free.... guest what they are not.
Than spoke with SUNWING they don'T give a F...

Worse ever holiday booking, even Tina told me I should have booked with Air Canada and not SUNWING.

Anyway they all make some kind of money on this trip but none are taking seriously.

It's not TRIPCENTRAL fault, it' not SUNWING fault...i guess it's our fault for trusting incompetent people in 2024. Now you ask why AI is going to replace you, absolutely no back bone like my mother says...take your weekly pay while you can.

Thanks again SUNWING and TRIPCENTRAL for your help in making sure our 30th anniversary was unforgettable. I will tell you something, not even unresponsible people like you will make my wife and I not enjoy our 30TH. I wish you all what you should get.

Philippe and J

There was a mistake on our booking that was within their power to help correct. Instead of providing basic customer service they refused to assist. It was incredibly disappointing and such a lack of class.

I recommend using a travel agent and not using Sunwing for anything.

A simple word to describe the experience: TRASH

Stuck on the tarmac in a crowded plane for over two hours because they over fueled the plane ?? What a gong show of an air line

The Worst Experience. Family spend over $50k on Dreams Resort Natura. I booked my trip for Dreams Resort Aventura - accidentally - as the names are so similar (absolutely my fault). I immediately contacted Sunwing re: the error. I explained the situation. The exact words: "Our hands are tied" "Nothing we can do" "Your fault" "non transferable - so you cannot sell either" "Even though both Dreams resorts..... they will not allow unless you buy another package worth $8,000" "you cannot just get a hotel room". I will now have to travel 2 hours a day to meet up with my family at Dreams Natura - when I am not even sure whether they will let me see my family at the resort. What a mess. In conclusion, horrible experience before I even get there. I paid top dollar for this travelling experience. There was no real deal. Approximately $8k.

Ont m'a chargé 100$ pour modifier un nom et il ne l'ont jamais faite ! Il mon littéralement volé mon argent ! L agente de sunwing mme Trudeaux à l aéroports de Montréal etait bête et arrogante avec la clientèle ! Prix offert en ligne et par téléphone ne correspond pas ! Application sunwing inaccessible pendant plusieurs jours ! Ne recommande pas cette compagnie aérienne à personne ! PLUS QUE DÉÇU DES SERVICE ET DE LA QUALITÉ REÇU

Don’t need to write up a long report on Sun. Just don’t go with Sunwig. Horrible, horrible, horrible

On December 9th, my family, including my 6-month-old son and 3-year-old daughter, embarked on a SunWing Airlines trip, encompassing flights, transportation, and a 7-night stay at an all-inclusive hotel. Our group consisted of six adults and two children, forming three families.
The predicament unfolded on our return flight's check-in. Initially assigned seats in row 13 were abruptly reassigned to row 28 without notice. Despite my efforts to resolve this with supervisor America Paredes, it was revealed that someone had paid for our seats, leading to our displacement. I questioned the right of SunWing to sell our seats and suggested buying them back or receiving compensation.
The situation worsened when agent Marco Antonio tore our boarding passes, leading to police involvement at the airport security checkpoint. We were informed SunWing had overbooked the flight, unbeknownst to us. Attempts to seek clarification from agents America and Marco were futile, and another unnamed agent accused us of posing a safety threat, mentioning police involvement, potential imprisonment, and terrorism. Recording attempts were met with threats of arrest, but I managed to capture Marco's threat.
Forced to rebook independently, the subsequent WestJet travel was uneventful, highlighting issues specific to SunWing. This experience was deeply traumatizing. Marco, America, and the unnamed agent displayed shocking and inhumane behavior, treating us like criminals without regard for our well-being. Selling seats for extra profit at the expense of safety is unacceptable.
Beyond the financial loss, feeling threatened and being accused of terrorism exacerbated the impact. I implore SunWing to promptly and thoroughly address this matter. The unprofessional conduct of its agents reflects poorly on the company's reputation. As a Canadian, feeling like a criminal in a foreign country, especially by agents representing a Canadian company, is disheartening. SunWing must ensure the professionalism of its employees and prioritize the safety of its Canadian customers abroad.

The worst customer service. I had to cancel my trip 6 days before departure. I had a very bad accident. I paid a 49$ free worrie cancelation and the customer service said exactly that if something happens and you cancel the trip,you definitely get your money back.Guees what.. they dont give nothing back.They give you a pass for at least 1 year and if you not go then another 6 months and then you loose you money.

The getting to the resort was fine. Although we had a wake-up call by the SunWing agent at the resort at 8am, 7am Ontario time, to inform us of a meeting at 10am. They could really just let people know when they are around without having to wake people up early on a holiday morning. The meeting was very brief as we had no interest in any excursions.

Going home was terrible.

A 45-minute bus ride from resort to Punta Cana airport. The lineup was at least two-hours long-- I guess because SunWing booked several flights to all depart close together. We jumped the line because we told a SunWing agent that we paid $100 extra and standing in line for one hour was challenging for me as I have lung cancer--both true statements. He checked with someone and moved us to the express line which still took 30-minutes.

Once we were checked in there was a further one-hour of line ups. Just short of three-hours of standing in lines and I am seated on the plane. I am not sure what I paid extra for because I do think this seat has only about one-centimeter more leg-room, not did it offer any earlier boarding or any other benefits (although there happened to be no one else sitting beside me). Amazingly we only left 15-minutes late. I am not sure how everyone got in the plane on time.

Also, no charging port for our phones

Cuba Starfish Jibacoa
The very old hotel has been restored in its own way. But there is a lot missing. I do not recommend you to come in any way. The leftover food is always delivered the next day. The staff are good, but there is nothing they can do. When there is no coffee left, customers are told there is no coffee. He says bring your own coffee and let's do it. I would definitely recommend it elsewhere.

I recently had the unfortunate experience of booking a last-minute stay at the RIU SF through Sunwing, only to be scammed and left in a state of utter disbelief. Here's what happened:

Upon checking in the next day, I received the usual necessities like a bracelet and documents, feeling excited about my upcoming stay. However, my excitement quickly turned into frustration when, at around 3:30 PM, I was informed that my room had been inexplicably canceled by Sunwing.

To make matters worse, the staff at the hotel refused to investigate the reason behind the cancellation or even make a simple phone call to rectify the situation. In front of other guests, they callously cut off my bracelet and informed me that my reservation no longer existed. It was a shocking and humiliating experience, to say the least.

I tried to reason with them, showing them the charge from Sunwing on my card as proof of payment. However, they insisted that I would have to rebook with them at the front desk and, to add insult to injury, I was charged in pesos. The math didn't quite add up, but I felt trapped and helpless. What other choice did I have? Sleep on the streets?

To make matters even more frustrating, the RIU charged me an additional $350 for the three nights, on top of the payment I had already made to Sunwing. It has been a week since this ordeal, and neither Sunwing nor RIU has bothered to respond to my concerns or provide any sort of resolution. It's disheartening to realize that I may have fallen victim to a well-executed scam.

In conclusion, my experience with RIU/Sunwing has been nothing short of a nightmare. The abrupt cancellation of my room, the lack of assistance from the hotel staff, the unreasonable charges, and the complete absence of any response from both companies have left me feeling cheated and taken advantage of. It is clear to me now that this whole ordeal was nothing more than a carefully orchestrated scam. Beware of booking with RIU or Sunwing, unless you want to be subjected to a similar experience.

TERRIBLE EXPERIENCE
I needed to make a change to my booking. Just change the date/hotel in the same city.
Well, it took my 5 phones to Sunwing speaking with multiple agents. Getting disconnected, transferred, put on hold over and over. Given conflicting information. Told that they only take in-bound calls, they will not call or email me. That there is no manager available to assist me -- everytime I called in. Was told that they can not help me as they are not authorized to and there is no one that can. I asked for contact information to some level of management and they told me to just leave a complaint on their website and someone will contact me in 30-60 days. The agents continued to talk over me and not listen to my concerns. I am speechless!!
After 8 hours and mulitpy phone calls I still do not have my problem resolved.