Great prices for holidays compared to other sites! Everything went smoothly and Erhan the rep was fantastic, he organised our tours and he was very responsive even when we had contacted him later at n... Mehr ansehen
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I booked a holiday through sunshine holidays and have noticed that my outbound flight has been cancelled. I've still to be told by sunshine holidays that this is the case and we fly out in less than 3... Mehr ansehen
Have used sunshine holidays multiple times and I am very satisfied with the service I receive. I like that I can pay my balance up to 1 month before departure. The payment scheme is very easy to acces... Mehr ansehen
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Haven't been on holiday yet, but the were plenty options and the filters helped whittle down to somewhere we really wanted to go. Checked plenty different sites for the same holiday/hotel, and sunshin... Mehr ansehen
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Unternehmensdetails
Über Sunshine Holidays
Vom Unternehmen geschrieben
A note on the COVID-19 pandemic
We hope you are staying safe during this challenging and unforeseen time across the globe. We would firstly like to thank you for your patience and support as we work to respond to the thousands of individual customer queries, booking amendments and refunds.
We would like to note that due to Coronavirus outbreak, we have received a huge volume of contact from customers who are concerned about how their holiday is affected. It may take us longer than usual to respond at the moment, but rest assured we are working hard to reply to every customer query as quickly as we can.
When will I receive my refund?
We're working as quickly as possible to get any money back to those customers who are owed a refund. In many cases, we are waiting for the money for the cost of flights to be refunded by the airline.
Additionally, unlike many other travel companies, Sunshine.co.uk is offering eligible customers a full cash refund alongside the option to move their holiday to a later date.
The ongoing situation with Covid-19 is unprecedented and affecting us all in many different ways. We truly appreciate the patience and support of all of our customers during this challenging time.
Sunshine Holidays
Vom Unternehmen geschrieben
- The idea behind Sunshine.co.uk was a simple one – if low-cost airlines could exist then so can a low-cost travel agent. Sunshine.co.uk started so we could sell amazing holidays as cheaply as possible, to ensure that no matter what your budget every customer can come to Sunshine.co.uk and find their perfect holiday.
- Sunshine.co.uk is a leading UK based low-cost online travel agency that provides a wide variety of hotel and flight options across a multitude of long and short-haul destinations worldwide. Sunshine.co.uk allows customers to build a perfectly customised holiday by giving them access to a wide selection of flights, hotels and transfer options across multiple providers and suppliers.
- All Sunshine.co.uk flight-inclusive package holidays are ATOL protected and we offer an honest, reliable and personal service. With hotel deposits for just £1 and the ability to secure your package holiday from just £30pp, there is no better reason to book.
- Sunshine.co.uk offer the top quality holidays for families, couple, singles and groups, taking into account the very specific needs of all types of holidaymakers. From luxurious All Inclusive getaways to Self Catering escapes on a budget – no matter what you’re looking for, we’ve got you covered.
- We believe that everybody deserves some sunshine.
Kontaktinformationen
Vereinigtes Königreich
- www.sunshine.co.uk
4,2
Gut
13.667 Bewertungen
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Shocking customer service
I booked a holiday through sunshine holidays and have noticed that my outbound flight has been cancelled. I've still to be told by sunshine holidays that this is the case and we fly out in less than 3 weeks. I've tried contacting them, but all I can speak to is a BOT. This was almost a week ago and I have yet to receive any correspondence from them. Absolutely shocking way to treat customers. All I want is my money back and i am getting nowhere!!!
22. April 2026
Bewertung ohne vorherige Einladung
I am extremely disappointed with the…
I am extremely disappointed with the way my refund has been handled by Sunshine. What should have been a straight forward process has dragged on for months with no resolution. My flights and airport were changed, yet despite this, I have been stuck going round and round in circles trying to get my money back.
It is incredibly frustrating that there is no clear way to speak to a real person, only a bot that does not resolve anything! On multiple occasions, I have been told that my refund has been processed, yet it is still not in my bank account!
The lack of communication, accountability and basic customer service is unacceptable. This experience has been stressful and time-consuming. I have had to take time off work hours and days on end trying to contact a human being at this company! I would not recommend this company to anyone based on how poorly this situation has been handled.
Today, yet again I have tried to get through to a human being and still being sent round and round in circles by a bot!
27. April 2026
Bewertung ohne vorherige Einladung
Verwendet eventuell KI als AntworthilfeMehr lesen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
Hotel destination was brilliant we…
Hotel destination was brilliant we stayed in the falcon hotel Antalya
26. April 2026
Antwort von Sunshine Holidays
Thanks Kevin! So pleased you had a brilliant time at the Falcon Hotel in Antalya 😎☀️. Sounds like the perfect getaway!
The Team at Sunshine Holidays
Thanks. All went well.
Thanks. All went well. Some confusion going through passport control on way in.
25. April 2026
Antwort von Sunshine Holidays
Thanks Michael! So pleased everything went well overall 😊. Airport passport queues can be a bit unpredictable sometimes, but glad the rest of your trip was smooth sailing!
The Team at Sunshine Holidays
Great service from sunshine holidays …
Great service from sunshine holidays accommodations great clean and friendly going back next year with you well done brilliant 👏
23. April 2026
Antwort von Sunshine Holidays
Thanks James! Delighted to hear your accommodation was spot on - clean and friendly is exactly what we aim for 😊. Can't wait to help you plan next year's getaway!
The Team at Sunshine Holidays
The website and user account so is so…
The website and user account so is so easy to use and the flexibility on the payments schedule is brilliant
23. April 2026
Antwort von Sunshine Holidays
Thanks Samantha! Easy booking + flexible payments = stress-free holiday planning 😎. So pleased our system made everything smooth for you!
The Team at Sunshine Holidays
Holiday to Italy
Booked my holiday to Italy with no hassle, thankyou Sunshine Holidays ⭐️⭐️⭐️⭐️⭐️
26. April 2026
Antwort von Sunshine Holidays
Thanks Dave! Delighted your Italy booking was hassle-free – that's exactly what we aim for 😎🇮🇹. Hope you have the most wonderful time!
The Team at Sunshine Holidays
Have used sunshine holidays multiple…
Have used sunshine holidays multiple times and I am very satisfied with the service I receive. I like that I can pay my balance up to 1 month before departure. The payment scheme is very easy to access, and you can choose a date that suits you. Always been cheaper booking with sunshine than other tour operators. We have no issues with this company. Have used them for almost 5 years, sometimes booking between 2-3 holidays per year. A fantastic company
26. April 2026
Antwort von Sunshine Holidays
Thanks for your incredible loyalty over the past 5 years! 2-3 holidays per year sounds like you've truly mastered the art of living well 😎
So pleased our flexible payment options and competitive prices keep working for you. There's nothing better than a customer who keeps coming back because they genuinely love what we do.
Here's to many more years of fantastic holidays together! ✈️
The Team at Sunshine Holidays
The holiday went smoothly
The holiday went smoothly. Everything was as expected. The price was competitive and value for money.
22. April 2026
Antwort von Sunshine Holidays
Thanks so much for your lovely review, Sheila! Delighted to hear everything went smoothly and that you found great value for money with us. Smooth holidays + competitive prices = the perfect combination 😊
Hope to help you plan your next getaway soon!
The Team at Sunshine Holidays
Lovely peaceful location
Lovely peaceful location. The hotel was clean and the staff were amazing and all very helpful. The hotel was exceptional value for money for a 3 star hotel. We would definitely stay again.
22. April 2026
Antwort von Sunshine Holidays
Thanks so much, Jayne! Delighted you found such a peaceful spot with fantastic staff and brilliant value 😊. Clean, helpful, and budget-friendly - that's the perfect holiday combination! We'd love to help you book your next getaway.
The Team at Sunshine Holidays
Antwort von Sunshine Holidays
Thanks Michael! Smooth sailing from start to finish – that's exactly what we love to hear 😊. Here's to many more hassle-free holidays ahead!
The Team at Sunshine Holidays
Great offer but only 8kg suitcase bag…
Great offer but only 8kg suitcase bag alowed very expensive for the bagg through sunexpress
Plus no seats nothing is included jet 2 offers 10kg free
22. April 2026
Antwort von Sunshine Holidays
Hi there,
Thank you for taking the time to share your feedback.
We’re pleased to hear you found a great offer, but we’re sorry to hear about your concerns regarding baggage allowance and seat selection.
We understand how important it is to have clarity on what’s included, as airline baggage policies and extras can vary depending on the carrier and package selected.
Your feedback has been noted, and we appreciate you bringing this to our attention.
– Sunshine Customer Support Team
My holiday with this company was amazing except..
My holiday with this company was excellent as always, apart from one major problem. As I added a person to the trip & so was no longer travelling alone, the changes were made on the site but the transfers etc were not informed. So I had to battle to get both of us on the coach at the airport & back to the airport. This after I even called to make sure everything was fine. I also had to show proof at hotel, as they still had it as one person. This really is not acceptable & has damaged my amazing view of the company so much that sadly I will no longer use them again
18. April 2026
Bewertung ohne vorherige Einladung
Antwort von Sunshine Holidays
Thanks for taking the time to share your feedback, Antony. We're so sorry the transfer and hotel booking amendments weren't updated properly when you added your travel companion - that must have been incredibly frustrating to deal with at the airport and hotel. This definitely isn't the seamless experience we aim for, and we completely understand why this has affected your view of our service. Your feedback is invaluable in helping us improve our booking amendment process to prevent this happening to other customers in future.
The Team at Sunshine Holidays
Great company
Always easy to book and never had an issue with the holidays.
Also the prices are great
Keep up the good work
25. April 2026
Antwort von Sunshine Holidays
Thanks Richie! Easy booking + great prices = the perfect combo for stress-free holiday planning 😎. So pleased we've consistently delivered for you – here's to many more fantastic getaways!
The Team at Sunshine Holidays
We have always used Sunshine for…
We have always used Sunshine for booking our holidays, from the Algarve to Lanzarote. A brilliant and easy service, easy steps to pay and very helpful should you have and queries or questions. I would highly recommend Sunshine.co.uk 😊
23. April 2026
Antwort von Sunshine Holidays
Thanks so much Karen! It's wonderful to know we've been your go-to for holidays from the Algarve to Lanzarote 😊. Easy booking + helpful support = the perfect recipe for stress-free holiday planning. Really appreciate you recommending us, and we look forward to helping you discover your next sunny destination!
The Team at Sunshine Holidays
Great value and smooth holiday
Great prices for holidays compared to other sites! Everything went smoothly and Erhan the rep was fantastic, he organised our tours and he was very responsive even when we had contacted him later at night due to needing a last minute change of pick up time. Second time booking via Sunshine.co.uk and its now my go to when shopping for holidays.
11. April 2026
Antwort von Sunshine Holidays
Thanks Claire! So pleased to hear Erhan went above and beyond with your tours and was there when you needed that last-minute pickup change - even late at night! 🌟 Great prices plus smooth service is exactly what we're after. Thrilled you've made us your go-to for holiday shopping!
The Team at Sunshine Holidays
Avoid this company at all costs.
Avoid this company at all costs.
We’ve been waiting over a month for a two-part refund that we were originally told would take 7 days. Since then, it’s been nothing but excuses. One minute they say it’s “processing,” the next there’s “an issue,” then suddenly it’s just “delayed” again. It’s the same cycle over and over — clear delay tactics to avoid actually paying what they owe.
What makes it worse is they reply publicly on here claiming they’ll resolve things, but behind the scenes nothing improves. In fact, it just gets worse. There’s no real help, no accountability, and no urgency to fix their own mistake.
At this point, it feels like they’re point blank refusing to return our money.
Completely unacceptable service.
They need to send me additional info so o can put the reference on
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von Sunshine Holidays
Hi Liam,
Thank you for your review, and I’m very sorry to hear about your experience.
We completely understand how frustrating it must be to be waiting this long for a refund. This is certainly not the level of service we aim to provide, and I apologise for the inconvenience and lack of clarity you’ve experienced.
Unfortunately, we’re unable to locate your booking from the information provided in your review. So that we can look into this properly, please can you reply with your booking reference?
Once we have this, we'll be able to take a look for you and resolve your concerns.
Kind regards
Sammy - Sunshine
You cancelled my holiday with no…
You cancelled my holiday with no explanation but send me an email saying thanks for booking with us...
This has been cancelled SUN15065310B,not the one the one stated that you have sent
22. April 2026
Antwort von Sunshine Holidays
Hey Joanne,
Thanks for your review, and I’m really sorry for the confusion and frustration this has caused. The booking ref you sent was confirmed. The new booking reference you have sent was not
It looks like the booking you’re referring to was not fully confirmed, as we were unfortunately unable to secure the hotel. Because of this, a cancellation notice was issued. I appreciate how the messaging you received may have seemed unclear, and I’m sorry for that.
We understand how disappointing this situation is, especially when you were expecting your holiday to be confirmed.
Another fantastic holiday at Club…
Another fantastic holiday at Club Maspalomos booked through Sunshine Holidays
20. April 2026
Antwort von Sunshine Holidays
Thanks Irene! So chuffed you had another fantastic time at Club Maspalomas 🌞. Nothing beats a repeat customer who knows a good thing when they see it! We'll be here whenever you're ready for your next getaway.
The Team at Sunshine Holidays
Absolutely horrific
Absolutely horrific. The hotel was nothing at all like the photographs, very old, dated and unclean. Absolutely no frills whatsoever. The room actually looked like a prison cell. And they had the cheek to have me pay considerably extra for a ‘balcony’ that wasn’t even big enough to fit a chair on. When I complained at reception I was told that they didn’t understand my problem and that there would be no point moving my room as they were all the same. I ended up leaving first thing the next morning which was very expensive to book another hotel at the last minute
19. April 2026
Antwort von Sunshine Holidays
Good afternoon, Jade,
We’re truly sorry to hear that your holiday didn’t go as planned. We understand how frustrating and upsetting this can be, and we want to make it right. Please take a moment to fill out the form below and provide as much information as possible so we can better understand the issue. You will need to attach any relevant photos or receipts with this form, as we cannot accept them later in the process.
A member of our team will review your feedback, and we aim to resolve the issue within 28 days. Our team will need to follow up with you, so please ensure your contact details are accurate and use the email address associated with your booking. Please note that we can only address your complaint if you are the lead passenger.
https://onthebeachuk.zendesk.com/hc/en-gb/requests/new?ticket_form_id=31071760293265
Thank you
On The Beach
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