Disappointing Experience Despite a Simple Misunderstanding
There was a misunderstanding during check-in — I was asked to upload my ID through an external website, even though I booked through Booking.com, something I wasn’t comfortable with for security reasons. Because of that, I couldn’t stay at the property.
Despite explaining the situation, the property refused to offer any flexibility or understanding. It’s disappointing, because I believe good hospitality is shown most clearly in how such misunderstandings are handled.


