Staples Canada Bewertungen 

Very disappointed with the return policy at Staples Canada. I purchased earphones for $34 and was refused a return even though I was unhappy with the product. Customers should be clearly informed about the return restrictions before purchase. I expected much better customer service.

I ordered a laptop for a new hybrid job from Staples Canada (Order #47747003) on Tuesday, May 19th. On Friday May 22nd at 3:00 PM, an agent explicitly assured me the package was "Out for Delivery." (It should be noted that before anybody representing this company accuses me of lying, I have kept every single transcript from the chat sessions which clearly validify my complaint.) Relying on this official confirmation, I stayed home to wait. By 7:00 PM, nothing had arrived. A second agent then revealed the truth and uploaded an internal system screenshot proving the first agent fabricated the update. The laptop was never on a truck; it was completely stalled in "PLACED" status at the local Ottawa hub under Ziing Logistics (Route SBAOTT16). Upon first placing my order the delivery was clearly stated by Purolator .Because I relied on Staples' false tracking updates and missed critical workplace onboarding deadlines, I have been terminated from my employment. Staples tried to brush off this catastrophic professional damage by offering a pathetic $50 credit. This level of dishonesty and complete lack of logistics accountability is entirely unacceptable. I demand immediate contact from Corporate Executive Management.

There was hardly any staff. The only person working at the print and copy counter refused to help me. The store manager got another person to help. But she didn't seem willing to help either. I just asked her to help change the size of image and print.I never had this problem in other Staples stores.

I made the mistake of ordering a Chromebook from this company because it was half price. They said it would be delivered by Purolator.. After taking a day off and waiting with no delivery I contacted customer support, only to be told it was a third party company sending me the package. NO update on any email telling me this. Now I do not even know if this company will even show up. Horrible horrible service. I would never expect this from Staples. Never again. Be warned

One of the worst online shopping and delivery experiences I’ve ever had.

My order tracking still shows “Shipment Disrupted,” yet Staples customer service claims the package was delivered and sent me a photo of a printer box left unattended outside my door. The item was worth around $300 and shipped in the original retail packaging with nothing covering it, making it obvious it was an expensive item.

The package was left in an unsafe area with multiple apartment doors directly beside each other, despite Staples stating deliveries should be left in a “safe area.” Their own website also says they attempt delivery 3 times before returning the item — that never happened.

To make things even more concerning, I received a text message from an unknown personal phone number saying: “I’m at your place right now.” Completely unprofessional and inappropriate.

No proper communication, confusing tracking information, poor customer service, and unsafe delivery practices. Extremely disappointed and will seriously reconsider ever ordering from Staples Canada again.

My daughter had purchased HEADPHONES, ones that just go on top of the ears not in the ears. The box doesnt even tell you the type of plug it is. And of course its not a C port. Completely useless and staples said since the box was opened, we cant return completely useless headphones. Im very disappointed as the box doesnt specify the type of plug. I will not be attending this store again, be aware of what you can and can't return. As they do not tell you as your cashing out. Terrible customer service, I do not recommend. Buy somewhere else.

Order tracking sucks. The address was incorrect on the delivery, tried to change it online, there’s no way to change it. When I ordered it, I put my address for delivery, they changed it to their nearest location. Tried to cancel, couldn’t cancel. Didn’t even have a direct phone line to staples copy and print. Had to call customer service to be connected to staples copy and print. Then they told me that they can’t change my delivery address which is super silly since I just ordered it last night and they don’t even know if my order has been printed or not to let me know if I can cancel my order. Don’t use staples if you’re in a rush

Self-serve copy service is confusing and a waste of money, I was trying to get a copy of a photograph on my phone, nope no luck, first up you need a credit card to make a deposit with the photo copier, will not take a debit card, next the instructions on the screen of the photocopier has no clear path to make a copy from your phone, I ended up making two blank copies and yes I had to pay for them…So I turn to the help desk, only one employee and they had 15 customers to deal with, So overall a very frustrating experience with what should be “easy” for Staples to do, make a copy of a photo from your phone.. Staples do better!

The most fraudulent store in Canada I will never shop with them again i strongly advise you not to shop
with Staples

Bought a clothing tag gun 2 weeks ago. $96.00 plus tax!!! The needle bent.
Went to the Regent Ave store in WPG to buy more needles. The employee says...."Oh NO NO NO.. We don't sell them. ??????? Find your receipt and we will send it back to the supplier. That doesn't help me today!!
I've been in business for 22 years. Never have I paid that much for a gun and could NOT buy replacement needles.
Just ordered one of Amazon. Comes with 5 replacement needles and 1600 fasteners and the price....way cheaper!!!!!! And will be here tomorrow!

At your store at 1737 Richmond st London On.I purchased a Parker stylo refill .The pacage was open when i try it I realized the refill was completely empty. I returned at the store and I had my old empty and the the just purchased one to prove that i was not playing any trick. After I talked to a nice young lady a person (supposed to be the manager) refused to give me a new refill.It is a $9.49 +taxes and at my age (I am 82) I could'nt act like a teenager.Mind you I spend the cost of the refill in gas since I drove from the other end of town.It was only matter of principle. Now do you expect me to go back to that store ?

Shameful treatment of Northern customers.
I placed an order on Staples.ca using a free shipping code advertised on their website. At checkout, no shipping charge was shown before I confirmed the order. Only after I had paid and received the confirmation email did I discover Staples had charged me $250.00 in shipping to send two packs of ink cartridges to my address in Riviere Saint Paul, Quebec.
$250.00. To ship ink cartridges. The product itself was $465.98.
There is no honest justification for a $250.00 shipping fee on a parcel this size. An envelope does not cost $250.00 to send. A small box of ink cartridges does not cost $250.00 to send. This is a corporation exploiting customers in remote and Northern communities, charging fees that have nothing to do with actual shipping costs, and burying those fees until after the sale is final.
I called customer service immediately to cancel. I was told the order cannot be cancelled, cannot be returned, and that I am stuck paying the $250.00 regardless of what I do. The free shipping code I used was apparently meaningless. The charge was never disclosed before I confirmed. Once they have your money, the answer is no.
This is the kind of practice that makes people in Northern communities give up on ordering online. We already pay more for everything. We already wait longer for everything. Then companies like Staples Canada quietly tack on $250 fees, hide them until the order is placed, and refuse to make it right.
If you live in a remote postal code in Canada, do not order from Staples.ca. Do not trust their free shipping promotions. They will not honour them, and will not let you out of the order when you see what they have actually charged you.
I am filing complaints with the Better Business Bureau, the Office de la protection du consommateur du Quebec, and the Competition Bureau of Canada. I am also disputing the charge with Visa.
Staples Canada, you can do better. You should be ashamed.

The worst customer service I ever had confront on the phone is this company? I ordered some supplies for my office my secretary did then this lady from customer service called first thing asked me if I was my secretary, which is obviously a women’s name and I said to her when you call you supposed to ask to speak to such person instead, anyway she went at me was so bad Literally, I had to hang up on her. This is the worst ever ever customer service in my entire living in this country. Where they find this people my address is 1thomson court just in case if they want to track from where I complained

I went to Staples to get some photos printed on photo paper. The Young Staples Associates that helped me was named Adessa.
Not only did she do an amazing job with the photos from my USB drive in printing them on the photo paper but she went above and beyond as one picture was hard to change the extension into a photograph version she took the time to make sure it could be printed on photo paper and it was all done with all the help that she gave me everything was wonderful.
I'm not usually a big fan of Staples these days but Adessa went over and above what I consider to be customer service.
She even discounted the one photo that she was having so much trouble to get converted from another file extension to an image extension for photo printing it didn't cost me anything for the extra photo and still the quality was amazing.

Terrible experience from start to finish. Extremely slow processing times, I have waited a month for my order and it still isn't here, and non-existent customer service.

The worse company ever built. From store employee to online employee to courier. The company should close permanently.

Pire service après vente! Suite à des échanges de courriel pour mon retour, ils ont arrêté de me répondre!! Incroyable ne commandez surtout pas là!

I purchased the printer online. The process was not smooth. I subscribed online with the newsletter and received my 10% of but the code did not work. I had to call e-commerce web support and they gave me another code and it still said code expired.

I was told to pay the full price for the printer and the discount would be credited back. This occurred 2 days later.

I saw I qualified for a $25 gift card for buying a printer from March 20-26. from a staples newsletter. I returned to the store expecting them to allow me to pick one up.
The manager Ramin, at North Vancouver Staples on marine drive said I purchased the printer at full price. I said no I did not.

He said their retail store is different from on line. purchases. He was not willing to give me the gift card. I had to refund the printer and repurchase it to qualify to pick up a gift card.

I refused. He said he doesn’t know anything about online. Then I stressed I bought this online on sale and March 20th was the last day.

He obviously was becoming frustrated with me. He checked my purchase price off my staples email invoice and said the $25 gift card has already been applied. You can check it with your calculator!

At this point I know he wasn’t going to budge. I simply walked out and returned the printer unopened for a full refund minus the discount coupons given.

I called head office to complain and they simply apologized and said they will send me the gift card. I refused it. Imagine dealing with this fiasco all over again if I bought a toner online on sale? I do not need this frustration and headache. No longer willing to deal with Staples again ever!!! Believe me, this story will be shared elsewhere!!!

Very bad experience
I spent one hour just for online printing and it didn’t work
Employees told me that many people complain about that.
I can’t print business cards because it will be bad quality and online order will be the best.

I used a fax service. It is quite expensive. Their automatic fax machine reported the fax was sent, charged me the money and printed the receipt. The next day I called the office I sent the fax to. They said they did not receive the fax. During sending of the fax I noticed the fax displayed, that it was timed out, but instead of charging me it should say it could not send.