Stadium Goods Bewertungen 

They need be honest with the customer, they flat out told me that I couldn't change the status of the shoe size that I know I didn't order, I saw it in my e mail and it said size 9 when I wanted size 12, I called, and I was told wasn't anything they could do about my issue, so these in competent people sent the shoes to me any way, I WILL NOT BE DOING ANY KIND OF TRANSACTIONS EVER AGAIN WITH THIS CO., NOW I HAVE TO GO UPS STORE SEND THEM BACK WHICH IS A HASSLE, JUST TO GET REIMBURSED!!!!!!!!( BAD BUISSNESS 👎

They sent me the wrong shoes twice. Not once. Twice.

Their “solution” was a prepaid return label, a refund for the shoes only, and a 10 percent discount on a future purchase. They refused to refund the original shipping cost, meaning I lost money because of their mistake. The discount only applies if I spend more with them, so their “resolution” effectively requires another order just to break even. That is not accountability.

Five business days after my first return was marked delivered, I contacted them through chat because they repeatedly claim not to receive my emails. At the time, their refund policy stated that refunds were initiated within two to three business days after approval. Despite that, I was told my refund had not even been initiated and that it could take up to ten business days. The responses were scripted, circular, and avoided giving any clear explanation.

Sometime after that first return, the refund timeline in their FAQ was updated to say refunds are processed within three to five business days after a return is received.

Unfortunately, I ended up dealing with the same issue again on a separate order. My return was delivered to their warehouse and sat there for eight business days with no refund initiated, despite their updated FAQ stating refunds should be processed within three to five business days.

When I contacted support, I repeatedly asked a very simple question: whether the refund had actually been initiated. Instead of answering directly, the responses shifted between vague statements about internal processing, requests being sent to another department, and explanations blaming warehouse delays. At one point I was told the refund had already been issued, only for them later in the same conversation to say the refund process had just been initiated.

Across two separate orders, the pattern was the same: fulfillment mistakes, delays once the return reached their warehouse, and customer service that relied on scripted and evasive responses instead of straightforward communication. In the second case the refund was only initiated after the issue had already escalated to a chargeback with my credit card provider.

When mistakes happen, what matters is how a company handles them. In this case the pattern was delays, deflection, and contradictory explanations rather than accountability.

I would not order from them again even if they were selling the last pair of shoes on earth. Horrendous company.

the worst online shopping experience EVER. stay as far away from this company as you can. they are deducting $50 from a returned pair of sneakers that I didnt even try on. they sent me the wrong pair and now IM PAYING FOR IT??

I’ve purchased a few times, delivery as recent as today 1/22/26 turnaround time was amazing! Zero complaints and will definitely do business and recommend.

I had a terrible experience trying to return an unworn pair of shoes that didn’t fit. Stadium Goods has an absurdly rigid return policy and hides behind it even when they explicitly offer a “one-time courtesy return.” After demanding extensive photos and implying approval, they denied the return anyway with no clear reason.

This is a classic runaround: lots of hoops, zero accountability. If you buy from Stadium Goods, assume you’re stuck with the product. Buyer beware.

didn't sent correct size, very difficult to manage return process

I bought a pair of adidas off the Adidas website but they were too big. I couldn’t find them anywhere in my size, saw them on Stadium Goods website in my size for double the price. Bought them anyway and When they arrived, I was shocked! I received a sketchy version of the sneaker I bought from Adidas. Even the sticker on the bottom of the sneaker gives totally different details then my “real” pair from Adidas. I’m so pissed. I wish I could post pics of both sneakers

This stadium goods is a worst support team!
I order 3 items and i receive already the 2 items. Now im asking them what is the update on the other one. Because no delivery tracking and the suport team they are not unswering me on the suport chat and not replying also on my emails. Its unprofesional support team and helpless. Untill now my order its pending no update and i dont want to cancel it maybe they will not give my money back i hope i can talk to the management of stadium goods to complaint their support team. For sure if you complaint them they will not tell to their higher managment. my experience in stadium goods its very worst. I will not recomend this to my friend to buy here.

Absolutely unprofessional and rude. I guess the products they are selling is also not genuine.

I’m disappointed with my recent experience. The business did not comply with the stated policy regarding refunds also the staff is very rude specially Laura

If I could give negative stars, I would. Purchased a pair of $500 sneakers that were supposed to be authentic. Upon receiving them, I immediately noticed they were counterfeit. I had them authenticated through a third party site & immediately came back as fake. Customer service doubled down trying to say everything they sell is guaranteed 100% authentic.

Terrible company!!! BUYER BEWARE: DO NOT ORDER FROM THEM!!
Their return policy is three days from the day they deliver to you. It takes at more than three days to get your product. I sent an email to request return and it took two days for a response.

The $220 pair of New Balance shoes I purchased didn't fit properly. Two weeks later I asked for a return label. Stadium goods representative told me I'm not allowed to return the shoes. They only allow returns 3 days after shoes are delivered. NEVER BUY ANYTHING FROM STADIUM GOODS

I’m very disappointed with Stadium Goods.
I’ve been trying to return a pair of sneakers from order #165203 for four days now, but every time I contact customer support, I get the same message: “We’re experiencing a technical issue generating your return label.”

According to their website, Stadium Goods offers global returns for all eligible and full-priced items, and my order qualifies under that policy. Yet, there has been no progress, no timeline, and no alternative offered to send the shoes back.

I’ve already sent a formal complaint to their info@ and support@ addresses, and I’m now considering filing with the Better Business Bureau (BBB) and Federal Trade Commission (FTC) if this continues.

It’s very disappointing to see a company this size failing to provide even basic customer service.
I hope this review helps others be more cautious before ordering.

Would rate less than 1 star if I could... I purchased shoes online from Stadium Goods and I'm very dissatisfied. Outside of the shoes being extremely overpriced, the return policy is absolute garbage (3 days). Be cautious when buying from them. I will not make the same mistake again and I urge you to look at alternative shoe resellers.

I ordered my sneakers on 9/19/25, They were delivered to me the next day on 9/20/25. I was like WOW now that's what you call fast shipping. & yes I got exactly what I paid for. The sneakers are wonderful just as picture. I am a happy & satisfied customer. I see some bad reviews, glad I didn't let that deter me cause I am definitely happy with my product.

If I could give them 0 stars I would what a horrible company to do business with horrible return policy and horrible customer service!

I had one of the worst experiences ever with Stadium Goods after purchasing a pair of Jordan 1 Low GS “Purple Venom” sneakers for $185.

UPS confirmed that my shipping address was correct, but on the very day the shoes were scheduled to be delivered, I was told that Stadium Goods themselves had requested the package be returned to sender. I couldn’t even contact them directly that night because it was after their business hours, so I emailed them immediately. When they finally replied the next morning, they admitted they had the package back at their warehouse.

Instead of reshipping my order to me, they told me their “policy” is to re-authenticate and inspect the shoes, and only then would I possibly receive a refund not the sneakers I already paid for. That means I have to wait up to 10 business days, and there’s even a chance I may not get my money back at all. To make matters worse, these shoes are now sold out, so I have to start over trying to find another pair for my son before school starts.

Even after showing them all my UPS documentation proving the address was correct, their response was simply: there’s nothing we can do, this is our policy. So I’m left waiting without sneakers, without a refund, and with no reassurance as a customer.

This entire process felt unprofessional, unhelpful, and possibly even like a scam. I’ve ordered from many reselling and sneaker companies online and have never had an experience like this. Stadium Goods completely failed me as a customer, and I highly recommend finding another company to purchase from.

Run! Don’t pay for anything because you will never get it.
They are thieves working together to collect peoples money. I paid for items and never got it after they acknowledged the money was received. Wrote them yet no reply from anyone. This is fraud!
Nobody should

Don't order from these people,Rip off haven't received money,no confirmation or status of my refund. Beware