Sprint Bewertungen 

Sprint/Tmobile is horrible. I went in to get a phone cover. I was told that I would have to upgrade JUST TO GET A PHONE COVER. This was in Mesquite, Texas. Sprint is horrible. THEY DO NOT CARE. They always only want you to upgrade. SORRY ASS PEOPLE. DO NOT USE SPRINT/T-MOBILE. USE ANYBODY ELSE. SPRINT SUCKS.

I had T-Mobile for 2 1/2 years and my hotspot work fine when I up grade this year to iPhone 13 thinking it would be ok I was wrong it won’t work and it make it hard to look at tv I was just fine with T-Mobile smh y’all need to do better why I got to have Wi-Fi and Bluetooth on to use my hotspot lord I wish I was just T-Mobile again then when I try to get the hotspot they say oh it’s not for your area smh do something or give T-Mobile back

They give you contracts, and I have been with them for 20+ years. Then they break these contracts I really do hope that they fire all the people that are causing this bad customer support. I bought a 2 year contract for unlimited 5G internet and they started throttling it and I have to use a VPN connected via TCP to even play games. Also my ping was 90ms and they added 40-60 ms with throttling.

Sprint is garbage. DO NOT BELIEVE ANYTHING THEY SAY… they are full of white lies and leave out important facts concerning your payments. And they say they record the calls for quality assurance but when you bring it up they just repeat whatever is written on the little script in front of them. Bunch of robots who don’t care about their customers. All they want is your money … they are a bunch of frauds .

I had Sprint for about a year and I’ll never do it again. They kept overcharging my phone bill every few months and I tried numerous times to get my pin from them and they told me they couldn’t give it to me. One guy lied to me and said he was mailing my pin to me and it never came. When I tried to cancel my phone plan with them they told me I need my pin which they refused to give to me and said there was nothing they could do. They also told me that paying off the phone I purchased with their plan would help build my credit score and I found out a year later it never did. I’m so much happier with Verizon. Would not recommend Sprint to anyone.

Where to start: we have been Sprint customers for almost 8 years and since T-Mobile took over, the coverage as gotten better while the customer service has fallen through the floor. Sitting on hold as I'm writing this, on my TENTH attempt to return some hotspots and get my billing corrected. Long story short, I believed a customer service rep back in December, who promised me big savings if I added the hotspots on their promotion to my iPhone upgrade - she lied. When I called to send them back, that's when it got fun: three times we have been promised return mailers to send the things back and even got text confirmation with RMA #'s - but no mailers. Can't return them to a store - they must be sent back with these mailers. They cannot seem to get the things to my door. Had a billing error that they tried to correct - they ended up canceling my auto pay in the process and then charged me over $11 in late fees. The latest late fee has come from them stating they saw the updated credit card on file for auto pay in their system, but they went ahead and charged the old/compromised card and then dinged me with a late fee when the charge was declined. All customer service agents are scripted and repeat platitudes while not understanding what the issues are - they are completely unhelpful and it takes forever to get a supervisor on the line. The supervisors are barely better, and we are caught in an endless loop of incorrect billing and no answers on where the return mailers are - if I am unable to return the hotspots, I can't get the charges removed from my bill. HATE that I have phone leases or I would be GONE immediately as a customer. Thanks, T-Mobile.

Worst customer service

They really really REALLY push for upgrades even though I made it ABSOLUTELY clear I do not want one.

You could be calling about adding or removing a service, and they will FORCE an upgrade sale on you.

I have had the WORST customer service from them. They claim they need ID in the store to do changes, but they have added the stupid phone insurance on my bill without my consent so many times, that I check my statement every month now just to make sure it’s not on there

Their sales rep convinced me to upgrade my phone. Said they would give me a big discount on an iPhone 13. Got the phone, sent them my working phone. A week later they said my phone had a damage on it (it was working well when i sent it to them). THEY KEPT MY OLD PHONE AND CHARGED ME FULL PRICE FOR THE NEW ONE I DON'T WANT! THEY BASICLY STOLE MY OLD iPHONE AND TOLD ME TOUGH LUCK, YOU SHOULD HAVE READ THE FINE PRINT!

Do not do business with them.

I would give zero stars if I could. First of all the service has gone downhill since the merger with T-mobile. The customer service is just awful and they’re unwilling to work with your bill in this difficult time with the pandemic ruining people’s lives. I have been a customer over 20 years but that means little to this company. There’s no loyalty at all with this unreasonable company. Please everyone who reads this, do not join, try or give any money to this, the worst cellular phone company ever created. I can’t wait to leave and give my hard earned money to a cell company who will charge me less and not add all new fees, taxes and other charges without telling you. Please I beg you, DO NOT I repeat DO NOT ever commit any money to this company. They will just take, take and take from you. Buyer beware don’t do it!!!!!!

If I could give 0 stars I would.

Terrible, terrible service. We were overcharged. It took hours and hour on the phone and with tech to be told one thing, it not happen over and over again. Then the next time we communicate guess what? They change the story again. I am incredibly dissatisfied and have to recommend running in the opposite direction as sprint. Awful business, super sketch. Do not give Sprint your business.

I recently moved and Sprint had bad coverage where I moved to in Florida. In September, I closed my account with Sprint and opened one with Verizon. I was on auto-pay through my bank. I verified that Sprint stopped charging me through my bank account. I waited several months to be sure that any debts were covered during the transition. I then began the process of closing my old bank account so I could open an account in a local bank.

Lo and behold, after 3 months of not being charged for anything through Sprint because my account was closed. They suddenly tried to take money out of that account. Of course there was none because that account was being closed. I was never informed of this by Sprint. I only found out because my bank told me.

Still, without any notification that they claim I owe money (they had my new address and phone), Sprint turns me over to a collections agency. For an amount of $ 148.00 they claimed I owed, they tacked on additional fees of $ 163.00. This was the first official notification I received.

Between the time they claimed payment was due and when I received any notice was about 7 weeks. That's 110% interest/fees for that period or 817% per year. I'll bet the Mafia is wondering how to get in on that racket.

As a business owner who has had to deal with many delinquent accounts for about 3 decades, I can tell you, unquestionably, that this is illegal. The laws are very clear as to late fees and interest charged. The legal term for this is Usury. In ancient times, people were executed for this.

At this point, they still have not indicated why I supposedly owe them money. All I have is the threat.

I will not pay for this. Let this be fair warning to anyone else dealing with this company. Sprint cannot be trusted with access to your bank account.

My question is this: Is there a lawyer interested in a class action lawsuit against Sprint? After reading many of these reviews, it seems likely a extremely good case could be made.

So glad that Tmobile has taken over this cellphone Co.i was never a sprint customer but it had to do with just purchasing a smartphone from a vendor inside a Walmart. I got charged late fees for a phone that was never even in my name. They need to hurry and put these people out of business and and no thanks to Sprint for putting that bill of $120 on my credit report it would be useless to take these people to court with small claims so I just paid them today finally got it over with and I hope they removed this off of my credit immediately otherwise it will be Court time.....

I have been with Sprint for 20 plus years and sent switching to T-Mobile my service has significantly went downhill.
Actually it has quit working altogether at my house. I was on the phone with customer service for 5 plus hours and ask to speak to a supervisor and was talking to Jamal who basically refused to help me. I asked how could I get my contracts voided so I could move to a different provider and he told me it needed to be taken care of by a different department but refused to transfer me. I am probably going to lose my job because I do not have cell phone service at my house but nobody seems to care. I asked for a credit on my bill but was refused this also.
I also was trying to upgrade my phone before all this and somehow the contract on my phone was changed from a lease agreement to installment billing without my knowledge. I have always had Samsung forever an iPhone forever on all my phones. In my dictionary forever means forever. It does not mean stop whenever somebody wants to. So this was taken off my account without my knowledge also. I did call about this back in September of 2021 and was told it was resolved but when I talked to customer service and Jamal about this today he refused to look at that phone call and told me that it was taken off my account and would never be put back on because I signed a new contract where I was in installment billing. I know I did not knowingly sign any contract to be placed in installment building. I never want to own my phone, I want to trade them in every year. I have never been treated so poorly by a customer service agent. I do not have time to do any reviews on any companies but when I am treated this bad I will put a bad review.
Now I'm to the point I just went out of my contracts so I can switch to a new provider so I can get service at my house and get the new updated phones. I also want to be treated with respect. I don't want someone to treat me like they pay my bills

I have been a customer for over 15 years. Since 2017 the connection and service has been horrible. I stayed with the company brevet my bill was a manageable rate due to loyalty benefits. I was told to upgrade my phone to connect to 5G to gain better service to no avail. It has increasingly terrible spending hours on end holding and speaking with customer service reps. Today the representatives I spoke to were condescending, disrespectful, and unhelpful. I plan to cancel after this interaction.

This has been the worst experience with customer service / Tech support.
I purchased an iPhone 13 in the Beginning of December. From the first day I received the phone I have been having issues. I have been working with tech support on fixing this phone since December with out any resolution.

I have reset this phone and its network many time as requested by the Techs. I have requested to return the phone however I keep getting transferred from one tech support to another just to be asked the same questions and to follow the same trouble shooting steps as the prior tech which do not resolve the issue.

Last tech I spoke too asked me if the situation was isolated to the area I live or do I experience the issue in other locations. I explain that I travel a-lot and the issue is the same no matter which state or country I am in. I am constantly driving from one state to another and I experience the same issues. He then tells me that next time I am traveling and driving crossing from one city to another I should go into my phone setting and switch between 5G and LTE towers. I responded to him that what he is asking me to do is highly dangerous as I am driving a vehicle and should not be playing with the phone setting as this can cause for me to crash, The tech just laughs!!!!!

Second suggestion he told me was just to stop using the iPhone 13 and Just go back to using the iPhone 11 instead! I tell him again this defeats the purpose of upgrading my phone to the latest. What is the point of me purchasing a $1300 dollar phone if I can only use it as a paper weight. Again he laughs and says if the 11 works I should use it instead of the 13.

Another customer service tells me 90 % of sprint customers have been having connectivity issue and the best we to solve is to stop using the 5G service.
Again I purchased the phone for its 5G features. She proceeds to tell me that not many towers are available and Switching my phone setting to connect to LTE towers is my best option!!! so $1300 dollars for a phone i cant use??

While chatting to the customers service on the Sprint App. It seems as if the customer service personel has no idea who they are speaking with or are chatting with other customers at the same time. He kept sendging a logging link to my account to the wrong number. keeps telling me to click on the lnks he is sending me and I keep trying to explain to him that I am not receiving any Links he is sending, he tells me that I should log in to my account and add the phone number that I am calling from to my account so he can send me the link as it is an outside numbers are not supported.

I tell him I do not understand what he is explaining to me as my phone number is registered to Sprint and no other provider????
Is as he has no clue what he was doing!!!!!!

Horrible, horrible customer service!!!!!!!!!

It is an absolute nightmare dealing with sprint customer service. Expect everything to go wrong, spend days and hours on the phone with any issue, even something simple as purchasing a phone. Expect different information from every single customer service rep. They will not call back when they say they will and do not trust their contracts. They are unreliable and unknowledgeable. Expect to have a Miserable experience and no incentives or discounts for the hell they will put you through. Oh, but they will still thank you for being with the service for xyz years. I rate them triple 0.

Wish I could give them zero stars. I had been with Sprint since 2003, when we switched to TMobile it has been nothing short of a nightmare. I think we got things situated with T-Mobile but Sprint is still a problem. First, they completely changed how I was going to pay for 3 new iPhones then they changed how much they were going to give for trade in’s. Long story short, I paid almost 2,000, I turned in 2 perfectly good iPhone 10’s, they received the phones and still have not given me any credit for the phones. They are offering me now less than half of what I was supposed to get for the phones. I have spoken to 4 different customer service reps and was assured it would get taken care of and now they are sending me threatening emails that it is going into collections! Really!! I should be charging them interest since they have had the phones and still haven’t credited my account! I have spent no less than 4-5 hours trying to get this taken care of, it is absolutely disgraceful, I can’t believe they get away with this!

Have had a contract for now-over 20 years. Used a CDMA card to run the wifi in my rural house since late 2001. My plan is unlimited with no caveats, however since 2011 Sprint has routinely tried to throttle my connection and set data limits - mind you the speed is already a paltry 1mb/s down. Whenever I add or change a device on my plan I am harassed to "upgrade" my plan to one with actual limits and routinely called by sprint reps in the following weeks for continued harassment. They ignore do not call requests. The service has also degraded significantly since 2015. As of recently (01/2022) the phone service barely works in Nashville, Clarksville, Bowling Green, and surrounding areas. Sprint has removed their social media accounts and handles on google maps in attempt to subvert public review.

I cancelled my account with Sprint over a year ago and they are still trying to charge me! I moved overseas which is why I didn't need the American line anymore, I paid my last bill, I spoke with several customer service people, yet each month they still continue to charge me!!! Worst part is, their website won't work outside of America so I can't even contact them to force them to stop billing me. Don't ever EVER EVER use this company! They are scammers.

I want to thank April M. with a recent billing issue I had, She listened and resolved the issue through chat. Sprint has always had great customer service That is why I have stayed with them from the time they started in Kansas City.