Sprint Bewertungen 

I had sprint for my cellphone service. I cancelled the service in September 2021, made sure that there was no balance on the account, which was verified by the representative I spoke with. He unlocked my phone. Now, almost 3 months later, I received a bill for $171 threatening me that it was going to be put in collections. I called sprint and the lady I spoke to verified that I now owe this amount. When are these huge conglomerates going to stop ripping off their customers. Has a phone company EVER unlocked your phone when you still owe something on it??? Stay away from Sprint now TMobile!

Sprint is by far the worst phone company out there. My phone bill each month kept getting higher and higher to a point where it was near 700 dollars and I didn’t know why. It is absolutely ridiculous and sad how they take advantage of people with these hidden fees.

TERRIBLE!!! Do yourself a favor and go to any other provider. TMobile has no problem taking your money but will do nothing to help.. ABSOLUTELY NEVER DEALT WITH ANYTHING SO BAD BEFORE IN MY LIFE.. have been over billing for 6 months, they acknowledge it and do NOTHING about it.. keep telling me it’s fixed but nothing ever changes.. it’s absurd!!!!!!!!!!!!

Don't forget your login info you'll be sorry. This combined company really sucks. If I was stockholder or executive I would be truly embarrassed.

Honestly they need to be put out of business. Includes T-mobile. Broke my phone, won't allow me to cancel my plan because I need access to my account, cant access the account without the phone, will not help me resolve the issue unless I visit their store. Over-complicate everything. Charging me for 6 months for service I'm not using.

I had to click a star , but in my opinion…NO STARS.

I am a Sprint customer for more then 22 years. For the past 6 or 7 years I would call their billing department because I always thought my bill was extremely high. I never received a satisfactory answer for this.
Finally in the last week of October 2021, I called Sprint to upgrade 3 phones on my account because I received notification from them that said because Sprint was merging with T-Mobile and switching to the 5G network, my phones would not function after January 2022.
So I ordered 1 iPhone 13 and 2 iPhone 13 pro phones, along with 2 Apple watches and 2 iPads.
I was told everything was in stock…the iPhone 13 pros in gold were not in stock so I ordered silver, and was told they were in stock and would ship in 2 to 3 days.
After placing this order and electronically signing the contract, we discussed my bill. That was when it all went sour. I was told that I was paying every month for 4 devices on my account that should have been removed as far back as 2017 and 2015. This amounts to about $6,000 or more in over payments to Sprint.
Why none of these so called “billing experts” saw this through the many times I called them about my bill, I can only guess is incompetence and/or unethical practices by Sprint.
They would only reimburse me for 2 months.
Then after placing the order for all the new devices, much to my surprise, I received the entire order, with the exception of the 2 iPhone 13 pros the next day.
When I called they said these 2 phones would ship between Oct 29 and Nov 14….ok, they lied to me just to get an order placed and a contract signed. 2 weeks later I call to find out why I haven’t received these phones yet, and now this time they told me they were on back order until Jan 2022.
This was nuts…I asked if it was just the silver on back order cause I will take any color in stock. The rep informed me that graphite was in stock and could ship in 2 to 3 days.
Ok, change the color on the order to graphite. Simple you would think, no they want you to cancel your original order (refund to be added on your bill on the next billing cycle) then place a new order and pay the tax and deposit all over again.
I demanded a supervisor and got no where. A few hours later, I call again and after going through this with a new rep and a new supervisor I was told graphite was also on back order but gold was in stock and would ship immediately if I placed a new order.
I then called back the following day and spoke to a 3rd rep who told me gold was not in stock but graphite was. When transferred to a supervisor, that supervisor transferred me to "order support” after going through the same thing again, that rep transferred me to his supervisor and this supervisor told me that NO iPhone pros were in stock in any color and all are on back order until at least Jan 2022.
These people at sprint/t-mobile will tell you anything that have to just to get you to place an order and sign a contract. Plus, good luck on getting a rep or supervisor that doesn’t speak in bad broken English that you can actually understand and they can understand you.
The deceiving, unethical and I believe illegal practices of Sprint/T-Mobile is out of control. They should be embarrassed and ashamed that they have to lie to people to get business.
Not to mention the thousands they owe me for devices I’ve been paying for since 2015 and should not have been.

Working with Sprint/T-Mobile This has been one of the most painful experiences of my entire life. I don't want to waste any more time than I already have spent on the phone with Tech Support as well as sales. Additionally visiting two Stores in an attempt to get my problem resolved.

They told me I could not pay off my phone aftet my lease agreement.I was told I would be notified when the agreement ended.Never contacted me!Now they say I am month late!After telling it wasNovember!

You go to sprint store which now is t-mobile and can't help you .it's a customer service problem call them.Thats why we changed in the first place customer service is terrible and there looking for ways to nickel and dime you.Stay away from sprint and t-mobile.

JUST TALKED WITH AGENT NAMED GRACE. SHE WAWS THE MOST RUDE OF ALL THE AGENTS THAT I TALKED TO BEFORE. SHE WAS A FILIPINO AND SO AM I. LOOKS LIKE SHE FORGOT TO PUT HER MIC ON A MUTE AND TELLS SOMETHING ONLY FILIPINO KNOWS, THIS AGENT DESERVE A WARNING FROM COMPANY ITSELF. NEVER TREAT CUSTOMERS LIKE THAT, YOU HAVE NO PERMISSION TO DO THAT. ALWAYS MAKE SURE TO PUT YOUR MIC IN A MUTE WHEN YOU ARE DOING THAT! THAT KIND OF ATTITUDE IS NOT AN EXAMPLE OF BEING IN A CUSTOMER SERVICE. IMAGINE SAYING BAD WORD IN A DIFFERENT LANGUAGE TO SOMEONE WHO CAN ALSO UNDERSTAND IT. PLEASE ADVISE ALL YOUR STAFF TO STOP USIING PROFANITY!! IT IS NOT A GOOD EXAMPLE FOR ANY COMPANY. THIS AGENT GRACE DESERVE TO GET WAHT SHE WAS LOOKING FOR!! NEVER AGAIN!! NEVER AGAIN!!!

I was a long loyal customer of Sprint but in my hour of need. Sprint did not offer that same Loyalty back. This company will charge you unreasonably high fees and hidden fees. The worst part of this company and many other phone companies are the installments on phones and devices. Sprint would give you the option to have an expensive phone for a small monthly fee but, that installment is a Contract in disguise. All companies now say they are contract-free but, it's a lie. Once you agree to have an installment, you can't get a refund for the item if you can't afford it anymore. They will tell you to return the device but, you are obligated to pay the full amount of the device as if you bought it to own it. I learned the hard way when I tried to cancel their service several times a year but, they would not cancel it till I paid the full amount of the device." You can cancel anytime" not. Sprint triple charged my account after switching my phone plan three times in a day because I was indecisive about what I needed. They said they are charging pro-rated fees for the switch of the amount of 123 dollars three times. Even if I did not use that plan for a whole month they charged me the amount of three whole months of service in one month. I complained about this and they would not offer to remove these fees as a one-time courtesy. Especially, during this inflation and all the prices going up due to the pandemic. My bill is currently 390! I am never doing business with sprint or any other wireless phone service in the future. Stay away from Sprint and T mobile. They have abusive practices that mislead customers and create an unhealthy financial dependency of their service.

I PAY $100 for what!? SLOW BS SERVICE. SCREW YALL!

Spent nearly one and half hours to cancel when I thought the cancellation I did when I switched from Sprint to cricket over three months ago cancelled it and paid in full. Found out today after three people and last was a supervisor and given 5 different amounts that were past due after telling them when I called to cancel and made final payment I asked for complete amount to pay off. So so so damn glad I am no longer with Sprint. They really suck and cancellation is a b$+@& to do!!

Terrible, very inconsiderate when it came to giving me just one extra week for my bill. Instead after an hour of going back and forth explaining how I just paid $1,600.00 in rent on the same day, they asked me for the $9.45 I had left in my account to give me an extra week, but I would also be charged a $60 fee for service interruption and $10 fee for them helping me.

I spent almost 3 hours speaking with 6 different people (two of whom had accents so thick that I could barely understand them) trying to get a replacement phone. Actually, most of that time was spent on hold listening to crappy music through a static-filled wind tunnel, peppered with annoying, monotonous "We are so great" recordings. Each time I had to go through the same spiel; name, ID credentials, what the issue was, what I had already been told, arguing about whether it was an insurance claim or warranty issue, did I know I could do this online?, etc, and that was after having to answer the plethora of robo questions.This is the second replacement phone I've had that glitched out and was completely unusable. I was forced to say that it was a physical problem, even though it's definitely a manufacturer's issue because if it was the former I'd have to take it to a store to see if they could fix it, which I already knew would be impossible (the screen displayed a bunch of colored lines making it impossible to use, much less reboot. I did nothing to this phone...made a call, set it down, tried to answer an incoming call and poof! Broken). Then they'd have to order another for me to pick up at a later date. Yeah, right. Every brick and mortar within a 25 mile radius is permanently closed and I'm not about to make two over 50 mile round trips for a new phone. Then, because I was forced to file an insurance claim, I have to pay a deductible. They also told me that if they send a new phone it would have a new number until the contract for the old phone expires, which is just great when the phone is used for business contacts. Oh, and after having to upload and send them a copy of a government ID, front and back, I have to wait 3 to 5 days to find out whether or not my claim is approved. Christ! My phone bill is the second highest bill I have at $400/mo. Ill admit that I completely lost it for the last 10 minutes of contact.. Expletives every other word, but my god...Customer service blows. Their warranties suck. Insurance claims are a HUGE hassle. By the time I was done my blood was boiling and my BP must have spiked 40 points. I will be changing carriers asap. DO NOT PATRONIZE SPRINT/T-Mobile EVER!!! I noticed that they no longer send a quality service survey. I wonder why? Money grabbing, incompetent SOBs.

The absolute worst bunch of lying scumbags in the world. Told me I would get a free phone, that was a lie. Told me my phone would be paid off after a certain number of payments, that was a lie. Told me my bill was paid in full when I switched carriers, only to keep billing for service I was no longer using.
This is perhaps the scummiest company on the face of the Earth, avoid Sprint like the f'ing plague that it is.

They have very dishonest tactics. On two occasions they tell me I’m getting something for free such as a mobile hotspot. They told me my bill was going to go down $5 and instead it went up $200. This is AFTER they forced me to upgrade when I did not want to. This is a very shady company. They lie and then say there’s nothing they can do about it. I told them yup go listen to the so called recording that they have and all they can do it make up excuses about why they can’t do it. Very dishonest tactics. I thought they would do better for a customer that has had their service for 20 years!!!!

I wish I could give them 0 stars

Every since I started this contract 2 years ago it’s been nothing but problems. I absolutely regret to the fullest ever switching to sprint. If I could have read the other 2000+ negative reviews I sure would have stayed away. I’ve been overcharged/double charged and screw out of the insurance I’ve been paying for two years.

Es la peor compañía de telefonía! Cuando se ha visto que pagues y no te pongan los servicios!!! Hoy hice un pago por $1200 y han pasado mas de 6 horas Y no son capaces de restaurar los servicios y dicen q no saben para cuando lo van a hacer!!! Es una Grosería y la peor compañía de telefonía