I droped my car a month ago after accident i was given a courtesy car for 40 days.today i collect my car i was support Jordan of customer service and get my car repaired . Good custmer care and advis... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Met Jordan for an exchange today and his customer service was fantastic since when we met first yesterday. I’ve now got a new replacement to try out and I’ll be delighted to deal with Jordan again in... Mehr ansehen
Unternehmen hat geantwortet
Management need to listen to their staff call, most of them respond as if they just woke up from sleep and your disturb them by call, just today we called like 4 time, no empathy at all. Giving wrong... Mehr ansehen
Unternehmen hat geantwortet
Mo was absolutely fantastic, I had a small hiccup with the dealer and he promptly solved my issue. He gave me a lovely temporary vehicle and fast forwarded my appointment with hyundai
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Change the way you own for good with Splend. Splend makes car ownership easier, more affordable, and more accessible for PCO drivers by packaging everything they need to earn more, pay less, and stress less into one affordable weekly repayment. It’s smooth driving with no surprises and the lowest total ownership cost - exactly how car ownership for PCO drivers should be. Experience a new way to own your vehicle with Splend: affordable models, all-inclusive costs, no balloon payments, and the flexibility to try before you buy, plus support when you need it.
Kontaktinformationen
393 Edgware Road, Cricklewood, NW2 6LN, London, Vereinigtes Königreich
- 0333 016 4311
- hello-uk@splend.com
- www.splend.co.uk
4,5
Hervorragend
2185 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 98 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Distressed and worried customer
I have been with splend for almost two years now. For this period I have observed that the workers are trying their best to be professional but splend management is not helping with issues. A company as big as Splend to have and allow a management staff to call one of their customers to intimidate and harrass the customer is not at all tenable.
With these type of behaviour and character, the management staff is endangering and putting the life of customers at risk.
I will not say much right now but when the time is ripe for me to spill the beans i will gladly do that and tell the world bow splend management staffs are treating their customers. I will hold my peace for now waiting for the apprioprate time to spill the beans.
Worried Customer.
Elvis Uagbor
13. August 2026
Bewertung ohne vorherige Einladung
Antwort von Splend
Dear Elvis,
I’m sorry that you feel this way. However, the purpose of the call was to inform you that the main dealer currently holding your vehicle has advised the Splend Fleet team that the vehicle’s warranty has been invalidated due to the required servicing not being carried out in accordance with the manufacturer’s requirements.
Since you took the vehicle from us brand new, our records show that you have driven over 90,000 miles and the vehicle has only had three recorded services.
You have since contacted Splend again and advised that the main dealer has provided you with different information. As our agent explained during the call, we would require written confirmation from the main dealer. Once we receive this from you, we will be able to contact them directly to clarify the situation
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
I attended the Cricklewood office today…
I attended the Cricklewood office today and met with Jordan who helped me complete my Flexi-Own 4 year term! He was extremely helpful and has always happily assisted me on previous visits. I will definitely return to take another vehicle for the ease and convenience Splend and their staff offer me.
12. August 2026
Bewertung ohne vorherige Einladung
Antwort von Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Eti thanks for your help with the…
Eti thanks for your help with the onboard stage very wonderful and helpful thank you
12. August 2026
Bewertung ohne vorherige Einladung
Antwort von Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Alex was amazing great customer support
Alex was amazing great customer support
11. August 2026
Bewertung ohne vorherige Einladung
Antwort von Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Alex was very great and helped me
11. August 2026
Bewertung ohne vorherige Einladung
Antwort von Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Hasan is a wonderful person
Hasan is a wonderful person
I couldn’t believe how far he went to make sure that I was satisfied.
I promise to refer more people to him
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Eti Great customer service
Eti Great customer service, brilliant service
7. August 2026
Bewertung ohne vorherige Einladung
Antwort von Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Helin was amazing with great and I wish…
Helin was amazing with great and I wish the rest of the staff was as helpful
6. August 2026
Bewertung ohne vorherige Einladung
Antwort von Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Eti was very professional in his work…
Eti was very professional in his work explained every question I had very well and made me feel comfortable. I will recommend Splend anytime.
6. August 2026
Bewertung ohne vorherige Einladung
Antwort von Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Great Costumer service
Great Costumer service. All my questions are been answered. Very helpful staff. I would recommend splend to my friend's in the future. I would like to thank Tanzim for helping me with my queries and preparing the car for me.
6. August 2026
Bewertung ohne vorherige Einladung
Antwort von Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
HELIN and PADDY SAVED MY LIFE TODAY…
HELIN and PADDY SAVED MY LIFE TODAY .SUPER BRILLIANT PEOPLE LOT OF MY RESPECT FOR THEM AND A MILLION THANKS GOD BLESS THEM
5. August 2026
Bewertung ohne vorherige Einladung
Antwort von Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Antwort von Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Very smooth experience with Victor.
1. August 2026
Bewertung ohne vorherige Einladung
Antwort von Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Hasan been excellent very good service
Hasan been excellent very good service
31. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Antwort von Splend
Hello sahil, We are currently unable to locate you as a Splend customer. Could you please reply to our request with the additional information we need so we can assist you further? Thank you.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Antwort von Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Victor best service ever I recommend
Victor best service ever I recommend
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Eti was good in sorting the onboard of…
Eti was good in sorting the onboard of the car
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Very Disappointing Experience
Very Disappointing Experience
As a new Uber driver, I chose Splend because of its reputation, but my first experience was extremely disappointing.
The website advertised a Volkswagen ID.3 for £199 per week (all-inclusive) in the New Drivers section. After creating my account, I was suddenly quoted £249 per week, and later received yet another pricing list by email with different prices. The pricing is confusing and inconsistent.
I reserved a black Volkswagen ID.3, but when I arrived for my appointment, I was offered a blue one instead. More importantly, the vehicle was in a shocking condition. The interior, especially the seats, was heavily worn and damaged. I honestly cannot understand how a company specialising in Uber rentals considers this acceptable for professional drivers.
After rejecting the vehicle, I was told there was no suitable replacement available, despite having a confirmed booking. As a result, I wasted my time travelling to the branch, missed the opportunity to start working, and lost potential income.
I have raised a formal complaint with supporting photos and screenshots. I hope Splend improves its pricing transparency, vehicle standards and customer service, because this was not the experience I expected from Uber's recommended rental partner.
Dear Splend Customer Relations,
Thank you for your response to my complaint.
Unfortunately, your reply does not address the main issues I raised and contains statements that I believe are misleading.
Firstly, I fully understand that the vehicles supplied by Splend are used vehicles. At no point did I expect a brand-new or showroom-condition vehicle. My complaint was never about the age of the vehicle. It was about the unacceptable condition of the vehicles I was offered, particularly the heavily worn and damaged interior, which I did not consider suitable for professional passenger transport.
Your response states that the vehicles “are prepared to a standard that is acceptable for use, including meeting the relevant Transport for London (TfL) requirements.” I do not accept that this statement accurately reflects the condition of the vehicles that were presented to me.
The first vehicle I attended to collect had an interior that I considered to be in an unacceptable condition. After I rejected it, I was later shown an alternative vehicle, but its interior was also in a condition that I found unsuitable. Referring generally to TfL standards does not change the fact that the vehicles I personally inspected did not meet the standard I would expect for carrying paying passengers.
If Splend maintains that the vehicles offered to me met its preparation standards and the relevant TfL requirements, I would ask you to provide the inspection records and photographs taken before they were offered to me. If you are confident in your position, there should be no reason not to disclose this evidence.
I have retained photographs of the vehicles that were offered to me and, if necessary, I will provide them together with the full email correspondence as part of any further complaint or escalation. I believe these photographs accurately represent the condition of the vehicles and demonstrate why I declined them.
In addition, your response does not address my concerns regarding the inconsistent pricing advertised on your website compared with the prices I was quoted after registering, nor does it explain why I reserved a black Volkswagen ID.3 but was offered a different vehicle upon arrival. These issues remain unanswered.
I am therefore requesting that my complaint be reviewed again by someone independent of the original investigation. I would appreciate a response that addresses each of the points I raised rather than relying on general statements about company standards.
I look forward to your reply.
Kind regards,
Cenk
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Splend
Hi Cenk,
Whilst we appreciate that you were not happy with the initial vehicle offered to you, and you are absolutely entitled to decline a vehicle that you don't feel is suitable, the alternative vehicles we have sourced have also been declined.
I would just like to kindly remind you that these vehicles are used, not brand new. As such, they should not be expected to be in showroom condition. However, they are prepared to a standard that is acceptable for use, including meeting the relevant Transport for London (TfL) requirements.
The team at Splend
📧 helo-uk@splend.com
📞 0333 016 4331
The worst pco rental company ever
The worst pco rental company ever. They are lairs, they behave like they are above the law. If you have a contract with them that contract is irrelevant, you need something called addendum contract which overrides your original contract. The customer service is the worst I have ever seen!!! Never deal with them!! Run!!
15. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Splend
Dear Customer,
Unfortunately, you have not provided your name, so we're unable to identify your account.
Please contact us using the details below and provide your full name so we can locate your account and assist you further.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.