Sonesta Bewertungen 8

Stayed at Regency Miami Airport by Sonesta after a long flight from London and got to the hotel late 22:00.
Checked in and dumped my bag then went to the bar for a couple of G&T's before bed.
When I checked in they put a $15 charge on my card so I told the barman to put the drinks bill on my room but he said the bar was seperate and I had to pay there so I paid with my debit card.
When I got home I checked my account and noticed
3 bills for the hotel, 1 for the room, 1 for my G&T's and the other was for food which I hadn't had.
I contacted the hotel and they eventually sent me a copy of a bill for food and the time was 19:45? I told them to see when I had checked in (22.00) to prove thatthe bill was not mine. That was 2 weeks ago and they are still giving me the runaround.
I will now have to start a fraud dispute with my bank.
Be careful in the hotel bar as Carlos the barman put a bill on my card probably for the woman he was chatting up.

The hotel in Kansas City, MO, is simple but well equipped to receive us for any purpose. I stayed for my Graduation at the university and I stayed from 7 to 11 of May;2026. I am very satisfied with the facilities and service. Thanks!

I booked this hotel in Chicago 4 months ago. When I arrived they made me wait 2 hours in the lobby while the room was cleaned. They then informed me my reservation had been cancelled because the payment was declined by my credit card. I offered to pay in cash but they wouldn't accept it. They told me they tried to call me but couldn't get through because I was flying at the time. They left me high and dry without any help whatsoever. If your a tourist beware!!

I stayed at this property for close to a year, and I want to give a balanced review. The front desk and customer-facing staff were generally helpful and professional, and I appreciated their day-to-day support. Jay is honestly one of the best customer service people I've ever encountered, and overall the entire front desk staff was phenomenal.
Unfortunately, my experience with management toward the end was frustrating. I was previously told not to smoke in the room and not to come through the front entrance after smoking. I followed those instructions by going outside and away from the entrance. However, management later asked us to leave suddenly after smelling smoke outside coming from my direction, even though I had tried to comply with what I had been told. I wasn’t given an opportunity to explain, which was disappointing and ultimately prompted this review.
During my stay, there were also recurring issues such as strong pet and smoke odors in hallways and stairwells, occasional fire alarms due to people smoking in their rooms, and cleanliness concerns in common areas. These issues made the enforcement of certain policies feel inconsistent.
I understand management has the right to enforce their policies, but clearer communication and more consistent application of rules would have made a big difference, especially for long-term guests.
Overall, I appreciated the front desk staff, and I hope management works on consistency, communication, and compassion, particularly given that these decisions directly affect people’s housing.

I was staying at the Noel Road location in Dallas Texas

We booked to stay at the Royal Sonesta in New Orleans over Christmas, check in was happy and friendly but unfortunately the only happy part of the 7 days we were in the hotel. The room was smelly and had mould growing on the wall, the pool was blue for the 1st day then turned green as something was broken and the pool couldn’t be used. The hotel had no coffee for 4 days for guests use in rooms - they were or course able to sell you coffee for $5 in reception . Despite numerous complaints they never resolved anything and when we checked out , we also found they failed to credit the daily food and beverage credit - and still have not done so despite somebody reaching out to us to ask why we were unhappy. For the price paid it was terrible

DO NOT STAY AT THIS HOTEL. CANCEL YOUR RESERVATION. I have never written a google review, but for the first time I feel compelled to do so. This hotel has, in my opinion, a serious bed bug problem. If you have plans to stay at this location during the holidays, CANCEL YOUR ROOM. Find a different hotel- even the most expensive hotel will be cheaper than treating your home for bed bugs. We stayed at this location last week, and my fiancé woke up with what looked like bed bug bites. Management moved us to another room and had a pest control company come inspect our original room- they said they found no evidence of bed bugs, and we then left the hotel. We had put the clothes that had been sitting out in the room in a garbage bag, and when we then opened the bag we found live bed bugs (photo attached- this coat had been laying out on the couch in the hotel room). I contacted the hotel again to notify them of the presence of live bugs, and they said that because the pest inspection had found no evidence of such they would not be taking further action. I was shocked. This hotel had a documented bed bug outbreak that needed to be treated in September and I believe twice in October of this year. A person who worked there also told us there had been other patrons who experienced what looked like bed bug bites, but the pest control company determined it was not bed bugs - I do not know if the hotel then treated the rooms, but it seems likely they would not have done so. As such, it seems probable to me that in addition to the documented outbreaks above, other patrons have experienced the clinical manifestation of bed bugs that the hotel may have then ignored. I escalated this to corporate, and the hotel eventually refunded us the cost of the room, but they did not do anything to treat our luggage and I have received no confirmation that they appropriately treated the room. We had to throw away our luggage and ruined several nice, wool items of clothing by treating everything at high heat.
If anyone experiences bed bugs while staying at this hotel, they can file a complaint with the rental division of the Howard county public health department- 410-313-1830.
DO NOT STAY AT THIS HOTEL. It is not worth it to bring bed bugs home to your family.

I stayed here a week to avoid traveling 45mins to the location i was going to be working at for the time. The rooms weren't the bad then again they could have been a bit better. The fact that I had to go buy my own bath towels was by far the worst. I was told to return dirty towels to get clean ones. Once I did that I was told they were running low on bath rags to check back later. I was there for a week I never did get any more bath rags after my 2nd day. Everyday it was the same thing (check back). This caused me to have to go and purchase my own. Also there was a smell coming from the dishwasher, which had settling brown water in it. I was told it needs a drain pipe 🙄. There was no ironing board available and the bathrooms were small and in need of an upgrade. You have to hold the toilet handle in order for it to flush 😳 and the floors well let's just say I kept my slides on the entire time. My very 1st day at the property after checking in and leaving the property 10 mins after i left a housekeeper just walked into my room unannounced with linens as my husband was in the bathroom. Without knocking or announcing themselves at all 😵. That was concerning 😟. Also on 11/25/25 @ 6:50am all the power in the property went out which hindered me from getting ready for work. I can't iron, can't cook, can't the bateoom is so dark i can't hardly see in the shower. The power came back on at 7:20am I had to be at work at 8am luckily i was working 5 mins away. I did see an electrician's truck maybe they were working on something but still it was an inconvenience. Otherwise the fact that the staff all sit out in front of the laundry room with most of the staff living on the property. The roads have holes in them right in front of the office. Other than that I enjoyed the stay. The rooms were fully stocked clean enough to be comfortable (besides the floors) with a few small adjustments and I'd definitely stay here again. It has a nice location and the grounds were kept up nicely I do have pictures and videos.

5075 S Priest Dr, Tempe AZ 85252. Even though the room and location was good, the big problem is they nickel and dime you with parking fees. We booked a 4 night stay but due to the plane problems we missed a day but they still charged us for the night we missed. We booked through Priceline with the "Express Deals" option so we didn't even know what hotel we were getting until after we paid. Priceline never mentioned that there was a $5 a day parking fee. They even charged us with a $5 parking fee for the day we missed, which obviously we didn't park there. To make matters worst they even taxed us on the parking fees. I searched many hotel websites and they are not very clear on the parking unless you do a lot of digging. I even went on WWW. Sonesta. com and tried to book a new room and I got to the payment page and they did not charge any parking fees on it. Even on their website, you have to dig to find the parking fees. I would not recommend them because of this practice.