Smokyboys Bewertungen 

Dear Smokey Boys Management,

I hope this message finds you well. I am writing to express my deep dissatisfaction with the dining experience I recently had at your establishment. My visit was marred by several issues that, as a fully qualified chef, I find unacceptable.

Hygiene Issues: I discovered hair on the chips, and it was evident that the chips were frozen. This raised concerns about the overall hygiene standards in the kitchen.

Overcooked Hot Dog: The hot dog was overcooked, compromising its quality. This oversight indicates a lack of attention to detail in food preparation.

Inadequate Response to a Kids' Meal Issue: The children's meal arrived as a burger despite being ordered as chicken strips. The resolution provided—cutting the chicken into pieces—was both misleading and insufficient.

Delayed Service: It took over an hour to be served six main dishes. This prolonged delay negatively impacted the overall dining experience.

Lack of Menu Knowledge: Staff members appeared unfamiliar with the menu, leading to confusion and, subsequently, subpar service.

Ineffective Management: The on-site manager failed to address the situation appropriately and neglected to communicate with customers.

Concerns About Food Safety: I am concerned that the food may not have been temperature probed, raising potential health and safety issues.

The offered solution of a 50 percent discount on the bill is inadequate, considering the multiple issues encountered. As a professional in the culinary industry, I believe it is crucial to maintain high standards of food safety, quality, and service.

I request a detailed response outlining the specific actions being taken to address the identified problems. Additionally, I would appreciate insights into how Smokey Boys plans to prevent similar issues in the future.

Thank you for your prompt attention to this matter. I trust that you will take the necessary steps to rectify the situation and uphold the reputation of your establishment.

Sincerely,

Asked for a steak well done and it arrived at the table still raw so I asked to re do the food and the second one was disgusting would not recommend this establishment to anyone. This was in the Castleford branch

Food was tasty; every ingredient in the burger could be tasted. The service from the waitress was great, she was friendly and polite, and had great 'Customer Service Skills'.
I would have given five stars, but there were two let downs: 1) The menus have brown print on black background, clearly not thought of by whoever designed the menus. Even with reading glasses on, I could not make out the small ingredient prints from the lunch menu. The waitress was kind enough to explain the menu of the order I enquired about. 2) The restaurant adds 'Service Charge' to the bill. However, I always leave a tip if I'm happy with my time at a restaurant, and I was at this one, so in doing so, the service charge was removed.
I will go again, but not on a frequent basis due to being a bit on the pricey side on the main menu.

Food was shocking no flavour chicken undercooked, childrens meal was flavourless they said they was going to exchange and didn't bring food terrible experience (castleford)

Have to say boxpark wembley great food experience great food great taste great service with a smile definitely going back

First time in Castleford. Had the lunch deal. Only saw one person serving, but was really friendly helpful. Wife is vegan and went for smoky vegan burger. She said it was delicious. I went for a cheese burger with brisket as well. The beef pattie was really good, brisket was quite sweet (so beware), but I really enjoyed the combination.

My trip to the restaurant in Castleford was really uncomfortable. The manager was rude and the staff had an attitude that made me feel unwelcome. Terrible customer service.