Sisley Paris Bewertungen 65

Terrible customer service. Clearly have disdain for their customers. I was unhappy with the answer they sent me to my inquiry regarding the manufacture date of the spf they sent me, so I asked quite clearly for them to check the manufacturing date. They did not provide the information but said “to reiterate” and then copied the same email back. Seriously! Keep treating your customers like that and you will loose them all. I’ll take my £5K I spent with Sisley last year and spend it on a different brand.

I purchased a lipstick in Portugal at Sephora. The associate did not inform me no returns once used. I understand there could be differences between Europe and the US in these situations. I reached out to Sisley and explained the situation. They asked me to send proof of purchase and the lot number. I provided all of this along with a picture of the lipstick. I have reached out several times since then with no response. I didn’t ask for a refund only that they work with me on an exchange for a color I like. Terrible customer service. I encountered something similar to this with Glossier purchased in London. Their customer service went above and beyond to make it right. Very disappointed in Sisley.

I visited the Sisley counter in John Lewis Exeter on Wednesday of this week as I had previously smelt one of there fragrances.I was met by a lovely young lady who greeted me and demonstrated an item of makeup. She was extremely friendly and polite. However the prices were too expensive for me. On leaving the counter I overheard the young ladies manager or who I perceived to be her manager talking to the girl in a what I can only describe as abrupt and rude. Almost bully like. The young lady looked very upset. I wish I’d had the confidence to go back and speak up for the consultant and now feel guilty that I didn’t. I hope this behaviour was a one off!

Supers produits vraiment … par contre la représentante qui vient régulièrement à la pharmacie de rhode st Genèse est vraiment tellement peu commerciale et antipathique, qu’elle ne donne vraiment pas envie de continuer à découvrir et acheter vos produits !!! Elle ne vous explique absolument rien qd on lui demande un renseignement ou un conseil….Elle devrait s’orienter ds une autre voie …

Their products and their customer service no longer live up to what use to what used to be the name "Sisley".
Eau du Soir a bottle priced now at £236 has dysfunctional sprays that stop working within a couple of months of purchase. A second bottle, again, its spray stopped working in less than a week.
I contacted customer service and provided them with images of the bottles, the code, the batch number.

Instead of receiving an adequate and professional email, a person with an IQ in the negative asked for the same information, yet again. What a waste of time, resources and added insult to injury.

The email was also not signed and the person added that if the product is purchased more than 90 days, they don't hold any responsibility over it.
Plus if the product is not purchased directly from them, they are also not accountable for it.

I had thought the signed batch number and signature on the product will suffice otherwise they'll not be selling their products at other retailers like John Lewis, for example.

What a rubbish service and reply. Any company with an iota of responsibility and accountability will have replaced the product and with a heart beat, too.

Sisley have demonstrated negligence and absence of quality assurance, added to their lack of respect and accountability towards their clients. Do AVOID!

Dear Sir/Madam

How are you.

I want to take this opportunity to inform you about the outstanding customer service my mother and I received on numerous occasions from Mr.Pierre Boukhalfi, from the Sisley Branch at 400 Oxford Street, London.

His service, style and customer service is impeccable every time. He is Knowledgeable about every aspect of the products sector, from skincare to perfumery, to beauty products, colours, eye shadows and eyebrow pencils.
He is really something special.A unique asset to Sisley, and a must as a continuation of your establishment.

My mother left feeling a happy, highly satisfied customer. She will be returning to get her complete skimcare range, as well as the new serum he introduced to her today 6rh January 2026

I bought an expensive mascara 1 Phyto-Noir at Amsterdam Airport Schiphol. After using it several times I had to give it up and go back to my old one, as it glued my lashes and felt very heavy, like it was opened before and used by someone else. A waste of time and some EUR55....

Returned a serum for which I paid £350 and their London office are claiming only the samples were returned! They clearly have to rethink their recruitment strategy as criminals lurk within what I thought was a high-end brand, I am an ex-marketing manager, once holding management over a £12.2 million budget - stay away ladies they are thieves!!!

Unfortunately, my experience with Sisley has been disappointing, not so much because of the product itself, but because of how the brand handles customer issues.

I purchased a Phyto-Eye Twist that had a clear manufacturing defect from the start: the pencil core falls out, making the product impossible to use properly. This is an obvious quality defect, not a matter of preference or expectations.

What followed was an extended email exchange with Sisley’s customer service that led to no meaningful resolution. I was repeatedly asked to provide information such as proof of purchase, personal details, and clarification on where and when the product was bought. They even investigated whether a brand consultant was present in the store on that specific day.

In the end, the entire process resulted in a purely procedural response: I was told to contact the point of sale and follow the retailer’s internal process.

In practice, Sisley distances itself from responsibility for its own product and shifts the burden entirely onto the retailer, even in the case of a clear manufacturing defect. No replacement, compensation, or customer-oriented solution was offered by the brand itself.

For a company positioning itself in the premium segment, with strong claims around quality, service, and customer care, this approach feels disproportionate to the brand promise. In the luxury space, one expects accountability, respect for the customer’s time, and a swift resolution — not bureaucratic deflection.

Summary:
– defective product
– lengthy correspondence with no resolution
– customer service that does not match a premium brand positioning

Based on this experience, I would think twice before purchasing Sisley again.

Impossible to get a reply after a bottle of perfume no longer worked. Lovely products but with no response I won’t be buying again

Hi all PLEASE DO NOT PURCHASE FROM SISLEY PARIS WEBSITE. They are full of lies when it comes to delerivry your parcel or items. I purchased an item over £200 and I called them and they told me they were going to deliver it on wednesday instead they apparently tried to deliver on Tuesday. They provided me with a tracking number which is useless it does not give you any updates to see where your purchase is. On top sisley have a nerve to email me and tell me the are sorry and will definitely deliver on Wednesday between 2 to 7.30. I did not go work and waited at home all day and nothing has been delivered there is also no update on the tracking. No card was provided to tell me when they will deliver the item.

This is disgusting do not waste your money on high purchases for a service like this at all from my experience I am fuming.

Sisley Paris US official website customer service is bad! I spend $1000 products and received gifts all expired. And customer service email reply me back: the products are good I don't know where you got the expiration date. I asked them to check the LOT# which stand for expiration date. I can not use the expired free gift.

Awful. Contacted customer services to explain that No 20 Rose Sweet lipstick received looks nothing like the colour chart on Sisley web page being a pale pink. I received a few condescending emails about lipstick colours v skin colour v colour charts but not once addressing the difference in what I received and what was advertised. The final joke email was asking me to review No 10 Beige Nude lipstick that I didn't order but that does look suspiciously like what I received.

I find it hilarious, if not arrogant, that companies cannot possibly consider human error, computer error or database error or the simple fact the wrong label was put on a lipstick but happy to charge £49.00 for me to work it out for them. I've tried several times to review the product through their link but of course the page freezes asking me to complete highlighted sections that you have to subscribe to them to do. You are having a French laugh!

Note to one self - never use again!

Mixed feelings. I’ve been a Sisley user on and off for 25 years. I’ve loved some of the products, but then they’ve been discontinued. I’ve also had some where the effects were only temporary. Some of the formulations have without doubt changed. I’ve complained about faulty products when I’ve not been able to locate a receipt but told that my purchase is out of refund because they assume that the purchase has been added into their data base by the counter rep- not always because in some department stores you end up with someone from a different counter serving you who doesn’t log the purchase. I’m at a stage where I’ve now found better products else where. No amount of watching masterclasses will change my mind where the blogger wants to keep telling you how beautiful the packaging is; sorry but the packaging goes straight in the bin. Over the years I’ve overly pushy demanding consultants who’ve sold me stuff completely unsuitable, had hairbrushes where the prongs have dropped out after only a few uses, at least one cream that made my face burn when I tried to use it. But I’ve had a lipstick where the colour has separated within it and been told they won’t replace it because I’ve had it too long, which I doubt because I usually throw lipsticks away after a few months so there’s no bacteria issue. Anyway, I think they’ve finally lost my custom.

No delivery and holding onto my money. Do not return calls . Avoid .

Service client de dingue
Hyper à l’écoute et même pas si cher pour la qualité de produits
Je prends beaucoup de cortisone et ma peaux était sèche et moche
J’ai essayé beaucoup de produit de la gamme jamais déçue mais clairement certains correspondent mieux à ma peau que d’autres
Je crains que des marques avec un tel service on en trouve pas ailleurs

I love most of the haircare products. I use the volumising shampoo and the conditioner and the results are amazing. I always purchase online when there is an offer for a make up case

Commande d'un produit sur le site Sisley en Janvier 2025 Le N° de lot permettant d'obtenir la date de fabrication fait apparaitre une date de fabrication en Juillet 2020. Le service Clients Sisley assure avec mépris qu'il n'y a pas de problème et que ses cosmétiques n'ont pas de date de péremption , même 6, 7 , 8 ans voire plus après la date de fabrication, il n'y a pas de problème !!! Au regard du prix, c'est proprement malhonnête et scandaleux

I have been buying Sisley products online from Australia for at least 6 months and also from David Jones in Western Australia. Takes awhile for postage from France but items arrive beautifully packaged and most are lovely to use. Unfortunately the sample options on checkout are very limited so after a few purchases there is nothing new to choose from. Some products are also very good value even though they appear extravagantly priced as they do last quite some time … others are just not worth the price tag. A little hit and miss - I would definitely buy more if it was easier to sample colours in makeup and skin products as it is not worth a $300 - $800 or so cash layout if the products irritate your skin. Counter service at David Jones is very professional but also very time consuming as most products they will apply inly in store (no take home samples) and only in 2 locations in WA. I love a lot of Sisley products though so if you get the chance to find something that works for you it is worth the investment. Just a very expensive exercise buying everything full price without easily being able to sample first.

Products don’t work.