We have been using Simpson Travel several years, Villa Trapezaki Beach was our third villa this year with one more to come in October. The whole service of planning, travelling, quality & location s... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Had an amazing week in Kefalonia. Villa was spotless and the views were stunning. Our Simpson rep Karen was so thoughtful leaving lovely welcome extras for all including little gifts for the kids. Her... Mehr ansehen
Unternehmen hat geantwortet
The White Donkey hotel was fabulous. When we mentioned our stay was to celebrate our golden wedding anniversary we were instantly upgraded to a suite. The staff were all wonderful and the pool area st... Mehr ansehen
Unternehmen hat geantwortet
Excellent service, going way beyond the extra mile. Every detail thought about. Amazing villa week 1 and very special suite hotel week 2. Reps and hosts are friendly, helpful, extremely professional... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Reisebüro
- auch in
- Urlaubsvermietung
Vom Unternehmen geschrieben
Simpson Travel is an award winning independent travel company offering handpicked holidays to Portugal, Corsica, Greece, France, Italy, Turkey, Spain and Mallorca.
Simpson Travel
Vom Unternehmen geschrieben
- Knowledge
- The internet has revolutionised travel, but there’s still no substitute for first-hand experience. We visit every one of our properties, so when you speak with our travel specialists, you’ll benefit from their knowledge, tailored to your requirements.
- Service
- Offering expert advice before you travel and a friendly face whenever you might need one on holiday, our service makes your experience effortless. Our ABTOT bonding ensures your money is safe with us and our added ATOL protection for package holidays means you can book with absolute confidence.
- Choice
- With an unrivalled selection of private villas, our own Simpson Hotels, an Adult Only collection plus summer clubs for Tots to Teens, we’re confident that you’ll find the right holiday with us.
Kontaktinformationen
Oriel House, TW9 1DL, Richmond, Vereinigtes Königreich
- 020 8392 5858
- enquiries@simpsontravel.com
- www.simpsontravel.com
4,8
Hervorragend
1393 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Great customer service from…
Great customer service from knowledgeable and friendly staff
9. August 2026
Antwort von Simpson Travel
Dear Bill Gornall-King,
Thank you for your 5-star review and kind words.
Warm regards,
David
Customer Service Executive
Simpson Travel
Very good at answering the telephone to…
Very good at answering the telephone to any queries
Helpful staff
Attention to detail
9. August 2026
Antwort von Simpson Travel
Dear gillia de pass,
Thank you for your kind words, we are delighted we were able to assist when needed.
We hope to welcome you back again soon.
Warm regards,
David
Customer Service Executive
Simpson Travel
Very Helpful
We missed our flight and couldn't have had better help from Simpson Travel in advice on further flights and re-arranging themselves to collect us the next day. Throughout the holiday they were always at the end of a 'phone if required which gave us peace of mind.
1. Juni 2026
Antwort von Simpson Travel
Dear Ms Oliver,
Thank you for your super review, we're delighted to hear we were able to assist when it really mattered.
We hope to welcome you back again soon.
Warm regards,
David
Customer Service Executive
Simpson Travel
We had an amazing week’s stay in Ithaca…
We had an amazing week’s stay in Ithaca with Simpsons. From the start, we were so well looked after, from the booking, to the arrival in Kefalonia and onward travel to Ithaca. Judith, our “rep” was truly wonderful. We didn’t need to call upon her, but felt 100% confident that if we did, she would have sorted whatever problem there might have been, with a smile!
9. August 2026
Antwort von Simpson Travel
Dear MS J KEELY,
Thank you for your wonderful review. We're thrilled that you had such an amazing week in Ithaca and felt so well looked after throughout your journey, from booking through to your arrival on the island. Your kind words about Judith are lovely to hear.
We hope to welcome you back for another memorable holiday soon.
Warm regards,
David
Customer Service Executive
Simpson Travel
The personal touch is second to none
The personal touch is second to none. Our rep Laura was so helpful, she went out of her way to assist. The Regency Hotel is wonderful, our fourth visit there, and hopefully it won’t be our last.
9. August 2026
Antwort von Simpson Travel
Dear Customer,
Thank you for your lovely review and for choosing to return to the Regency for a fourth time. We're delighted to hear that the personal service continues to make your holidays so special.
We very much appreciate your continued loyalty and hope to see you again soon.
Warm regards,
David
Customer Service Executive
Simpson Travel
Antwort von Simpson Travel
Dear Mr Kelly,
Thank you for your 5-star review and kind words. We hope to see you again soon.
Warm regards,
David
Customer Service Executive
Simpson Travel
Fabulous informative and great service
12. August 2026
Antwort von Simpson Travel
Dear Jacqueline Brown,
Thank you for your 5-star review and kind words. We hope to see you again.
Warm regards,
David
Customer Service Executive
Simpson Travel
Super Simpson Travel!
We have returned to using Simpson Travel time after time due the high quality of service they provide. The seamless attention to customer satisfaction, the quality of representatives, their local knowledge, the quality of accommodation, the locations they have all make up a seamless package free from stress so our holiday can start when we leave the door. It is by no means the cheapest company but you get what you pay for. I would like to make a suggestion? Please will Simpson travel explore competing with Riviera Travel on small yacht holidays in places like Croatia, Montenegro, and the Adriatic for example.
12. August 2026
Antwort von Simpson Travel
Dear Keith Hopkins,
Thank you for your wonderful review and for continuing to choose Simpson Travel.
We're delighted that the quality of our service, accommodation and the local knowledge of our representatives continue to make your holidays feel seamless and stress-free. Your loyalty and recognition of the value we aim to provide mean a great deal to us.
Thank you also for your suggestion regarding small yacht holidays in Croatia, Montenegro and the Adriatic. We always appreciate hearing where our guests would like to travel with us in the future, and we'll be sure to share your feedback with the relevant team.
Warm regards,
David
Customer Service Executive
Simpson Travel
Perfectly organised.
We had a delightful holiday, very well organised by Simpson Travel. Very easy communication - perfectly organised, as it should be!
7. Juni 2026
Antwort von Simpson Travel
Dear Brenda,
Thank you for your lovely review. We are delighted our communication and organisation met your expectations.
We hope to welcome you back again soon.
Warm regards,
David
Customer Service Executive
Simpson Travel
Great locations and accommodation
Great locations and accommodation, staff friendly efficient and knowledgable about the locations
12. August 2026
Antwort von Simpson Travel
Dear Gary Stent,
Thank you for your 5-star review and kind words, we look forward to seeing you again soon.
Warm regards,
David
Customer Service Executive
Simpson Travel
The Total Holiday Experience…
We are regular travellers with Simpsons. The office team and all the staff we meet at our destinations are so helpful, from the airport/port to hotel we cannot fault them. Nothing is too much trouble for them and if there are problems it is sorted with total professionalism. Hence our continued travelling with them already looking to book next years holiday to the lovely Bella Mare in Corfu.
31. Mai 2026
Antwort von Simpson Travel
Dear Linda Doman,
Thank you for your lovely review and for your continued loyalty to Simpson Travel.
We're delighted to hear that the care and professionalism of our teams, both in the UK and overseas, continue to make your holidays so enjoyable. Your kind words mean a great deal to us.
We look forward to welcoming you back, and hopefully to beautiful Bella Mare, for another memorable holiday next year.
Warm regards,
David
Customer Service Executive
Simpson Travel
Beautiful Paxos
We have used Simpson travel for many years and their standard of service and quality of accommodation has never disappointed us.
This year we stayed in a lovely small hotel in Paxos and we were delighted with it.
7. Juni 2026
Antwort von Simpson Travel
Dear Fiona,
Thank you for your 5-star review and kind words about your latest holiday with us. We're thrilled to hear you enjoyed your hotel stay, and our service and quality again met your expectations.
We look forward to welcoming you back again soon.
Warm regards,
David
Customer Service Executive
Simpson Travel
Another fantastic family holiday on Lefkada - thank you Simpson Travel
Just returned from a fantastic week staying at the beautiful Villa Galini on Lefkada.
It’s our third family holiday with Simpson Travel and we are always so impressed with the quality of accomodation and support from the Simpson’s team both in the UK pre-departure and the local reps.
Ioanna was super helpful with recommendations for places to visit and restaurants in Lefkada. The welcome pack on arrival was very generous and gave us time to settle before having to think of food.
Thank you Simpson Travel for a 10/10 experience!
9. August 2026
Bewertung ohne vorherige Einladung
Antwort von Simpson Travel
Dear Customer,
Thank you for your wonderful review and for choosing Simpson Travel for your third family holiday.
We're delighted to hear that Villa Galini provided the perfect setting for another fantastic stay in Lefkada and that you continue to value the support from our teams both before departure and in resort.
We're especially pleased to hear your kind words about Ioanna and will be sure to pass them on.
Thank you for the fantastic 10/10 – we look forward to welcoming you and your family back again soon.
Warm regards,
David
Customer Service Executive
Simpson Travel
The staff and the location
The staff and the location
Staff unfailingly polite and friendly particularly in the pool side cafe.
Facilities excellent all round
9. August 2026
Antwort von Simpson Travel
Dear Antony Penrose,
Thank you for your 5-stra review, we are delighted your holiday with us was excellent all round. Your feedback on the local team is lovely to hear. We hope to welcome you back again soon.
Warm regards,
David
Customer Service Executive
Simpson Travel
Everything was well organised and…
Everything was well organised and Debbie was very efficient helping with restaurant bookings and other advice. Cannot fault anything!
9. August 2026
Antwort von Simpson Travel
Dear Lindsay Fisher,
Thank you for your 5-star review, it's fantastic to hear your holiday with us was well organised and faultless. We hope to see you again.
Warm regards,
David
Customer Service Executive
Simpson Travel
Villa Stellinas - Kefalonia
We’ve holidayed with Simpson Travel on a number of occasions and they always deliver exceptional experiences. The villas are always well appointed, offering a home from home level of comfort and a luxury feel. This year we’ve stayed in Villa Stellinas which exceeded our expectations.
It has been our visit time in Kefalonia and would certainly return. Plenty to do without feeling at all touristy.
Special mention to Karen who has been our Simpson Travel Manager - nothing has been too much bother going above and beyond to ensure we knew all the best places to go for experiences and dining.
2. August 2026
Bewertung ohne vorherige Einladung
Antwort von Simpson Travel
Dear Alex Riley,
Thank you for your wonderful review and for continuing to choose Simpson Travel. We're delighted that Villa Stellinas exceeded your expectations and that your first visit to Kefalonia was such a memorable one.
We're especially pleased to hear your kind words about Karen. We'll be sure to pass on your thanks.
Thank you for your continued loyalty, and we hope to welcome you back to Kefalonia again soon.
Warm regards,
David
Customer Service Executive
Simpson Travel
Truly awful service
We were informed that our booking was cancelled 3 days before arrival. The cancellation was no fault of theirs and supposedly neither was the late timing of letting us know. But the follow up service was truly awful. They presented the problem, with no genuine solutions. Instead of sourcing alternative properties from alternative providers, they left us with 1 option - another property in a distant country. That was despite knowing we had a complicated flight schedule and needed to be in the particular place for an event. Worse still we then didn't hear from them for almost 24 hours and only when we kept calling. It never felt like they were bothered. The final blow was they then downgraded our car to one that was unable to fit our party, despite confirming to the contrary a few days prior (we will find out tomorrow if that has been corrected). Ultimately we ended up sourcing alternative properties ourselves. Simpsons were simply no help. We had used them before but never again. The approach was very arrogant, lazy and sloppy. It felt like they approached the problem from their own profit line (opportunity to reduce their inventory from another country). It certainly wasn't about customer satisfaction.
7. August 2026
Bewertung ohne vorherige Einladung
Antwort von Simpson Travel
Dear Kate,
Thank you for taking the time to share this, and for being so honest about how the experience felt. I’m very sorry. This isn’t the standard of service we want anyone to receive.
The team searched extensively for an alternative in the days before your arrival, but unfortunately we were unable to find a suitable replacement for the accommodation you had booked in Mallorca. The way we supported you afterwards, including the length of time you were left without an update, fell well short of the standard we hold ourselves to. I completely understand why you felt so let down.
Your accommodation will be refunded in full, although I recognise that this does not undo the uncertainty and frustration caused, particularly given your flight arrangements and the event you needed to attend.
I am also personally following up on the car arrangements with our team to ensure that the vehicle provided can accommodate your party as confirmed.
I’m aware of what has happened and would be very happy to speak with you personally. Please feel free to contact me directly at mark.speight@simpsontravel.com.
Again, I’m sorry we didn’t get this right for you.
Mark Speight
Operations Director
Trapezaki Blue, Kefalonia 10 out of 10
Trapezaki Blue, Kefalonia. Amazing villa, great location and panoramic views. Simpsons think of everything, on arrival there was a great welcome pack which had everything we needed so we didn’t have to rush out for food, drinks etc.
Karen Parkinson from Simpsons was so helpful and informative and always on hand to help with any little questions, nothing was too much. She even arranged extras for my special birthday.
6. August 2026
Bewertung ohne vorherige Einladung
Antwort von Simpson Travel
Dear Lesley White,
Thank you for your lovely review. We're delighted to hear that you enjoyed Trapezaki Blue, its wonderful location and panoramic views. It's also great to know that the welcome pack made settling in that little bit easier.
We're especially pleased to hear your kind words about Karen and that she helped make your special birthday even more memorable. We'll be sure to pass on your thanks.
Thank you for choosing Simpson Travel. We hope to welcome you back to Kefalonia again soon.
Warm regards,
David
Customer Service Executive
Simpson Travel
Amazing personal service from a…
Amazing personal service from a committed family business. Whether it be when you book before your holiday, or when you arrive at your destination, you are always looked after.
6. August 2026
Antwort von Simpson Travel
Dear Barry,
Thank you for your 5-star review and kind words. We're thrilled to hear that the personal service you receive, both before you travel and while you're away, makes such a difference to your holidays.
Thank you for choosing Simpson Travel. We look forward to welcoming you on another holiday soon.
Warm regards
David
Customer Service Executive
Simpson Travel
The beautiful White Orchid
The White Orchid is exceptional and suited our requirements perfectly. Set in a peaceful location with stunning views, being there is a pleasure. Whether sitting on one of the beautiful terraces, shaded by mature trees or swimming in the sparkling salt water pool, it is difficult to tear yourself away
Davide and Chrisa are fantastic hosts and wonderful representatives for Simpson Travel. They provided a healthy, beautifully presented breakfast each day and took time to chat, making you feel as if you were staying with friends. They are both very efficient and we enjoyed many evening meals out with taxis and restaurants being arranged on our behalf by Chrisa.
There is a well stocked honesty bar and additionally the owner provides a selection of fruit, biscuits, tea, coffee, milk, beer and wine in your room on arrival to avoid a rush to the shops.
Locally a short stroll from the hotel takes you to a secluded beach, sometimes completely empty, whilst a longer walk takes you to the pretty marina of Sivota with many good quality restaurants and plentiful bars and cafes.
We have been travelling with Simpson for over 15 years. Just occasionally we do consider other travel companies, but with beautiful accommodation and consistently outstanding service, why would we take the risk?!?
14. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Simpson Travel
Dear Sharon Harcourt,
Thank you for your wonderful review and for your continued loyalty to Simpson Travel. This, over such a long period, means a great deal to us.
We're delighted to hear that The White Orchid was the perfect choice for your holiday and that you enjoyed every moment of your stay. It's especially lovely to hear your kind words about Davide and Chrisa. We'll be sure to pass on your feedback.
We look forward to welcoming you back for many more memorable holidays.
Warm regards,
David
Customer Service Executive
Simpson Travel
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.