Signaturelaw Bewertungen 

Very Disappointing Service – Poor Communication and Unacceptable Delays

My experience with Signature Law has been extremely disappointing. The main issues have been poor communication, a lack of proactive follow-up, and unacceptable delays in progressing my conveyancing matter.

Despite being a cash buyer and providing all the requested source-of-funds evidence more than six weeks ago, I have repeatedly been told that the documents are still under review, without receiving a clear update or explanation.

The seller’s solicitor confirmed that replies to enquiries had been sent, yet I still had to chase Signature Law repeatedly for progress. After raising a formal complaint, Ikechi was assigned to my case, and I was promised feedback on the outstanding enquiries by a specific deadline. Unfortunately, that deadline passed without the promised update, leaving me once again having to chase for information.

What is particularly frustrating is the lack of accountability and the need to repeatedly follow up on matters that should be handled proactively by a professional conveyancing firm. I understand that conveyancing takes time, especially for leasehold properties, but that does not justify poor communication, missed commitments, or a lack of transparency.

I expected a much more professional and responsive service. Instead, the experience has caused unnecessary frustration and uncertainty about the progress of my purchase.

I hope Signature Law takes this feedback seriously and improves its communication, case management, and customer service. Based on my experience so far, I would advise prospective clients to carefully consider these issues before instructing the firm.

PLEASE DO NOT USE!!!! Would not recommend these guys at all. I have used conveyancers previously, and Signature Law is absolutely terrible.

Chat GPT did a better job at offering me legal advice then Signature Law and the conveyancer Sadid Imam (might as well be asleep). This firm did nothing properly and they sat on the sale, lacked progress, the most basic things in the lease they did not bring to my attention of highlight, Chat GPT analysed the lease and was able to advise me. Only after raising the concerns raised by Chat GPT, did these guys speak to me and then actually advised that the lease had too many flaws. Not sure what I was paying for, lost £1,200 on survey fees and searches as a result of pulling out of sale the property, and this was two before completion. To top it off Signature Law charged me an abortive fee which I have found out they should not as I was covered by no move no fee policy and now they are not giving my money back. I will be raising a complaint with Solicitors Regulation Authority. Upon reporting this to they were completely was dishonest and denied that the property was a share of freehold.

This company is not capable of conveyancing. Used them for a sale and purchase after they were suggested by a third party. The whole process was awful, the sale was to a developer and we were buying probate/chain free so were told it should be done within 16 weeks. Communication was pretty non existent from the start after we’d signed the contact. We’d go weeks without an email, every time we called everyone would be away from their desk. I managed to get put through to a senior where I complained and they couldn’t have cared less. Nothing was done to expedite the process at all after us voicing our frustrations. Our case handler changed a total of 7 times, at least 5 of which were locums. Each time we were told that the file wasn’t handed over adequately so they were starting from scratch. We went back and forth on the same enquiries so many times, none of the questions were raised were ever answered. We had to ask our estate agent to call the vendor directly to clear up queries. In the end our onward property said they were pulling out which would have left us homeless. My husband had to travel 3 hours to the office and refuse to leave without an update. Even our estate agent resorted to chasing them constantly to avoid the chain collapsing. The final locum managed to get us over the line but the whole process took nearly 7 months and was the most stressful time of my life. Contacted after completion about a complaint and was never contacted or followed up with. Absolutely diabolical customer service and appalling service in general.

Significant delays in response times, requiring continual follow-ups.

My case was not handled with the expected care, solicitor was not well experienced.

I will not recommend their services considerable room for improvement in both client communication and case representation

Very Frustrating Experience – Avoid
I strongly advise anyone looking for legal representation to avoid this firm. Their billing practices are completely unreasonable, and they are massively overcharging for simple administrative tasks. I was billed a staggering £1,500+ for a single document. Communication is non-existent. They refuse to schedule professional phone consultations to discuss the case strategy, preferring instead to send short, single-line emails that feel like a casual text chat. Every one of these minor, one-line messages is then itemized at full price on a massive bill at the end of the month, resulting in blatant double-charging for the same piece of data. Worse still, they completely fail to follow up or hold the opposing party accountable when they ignore legal deadlines. Save your money and find a firm that offers transparency, professional communication, and genuine value for their fees.

I used Signature Law as a first time buyer and the process couldn't have been more confusing and frustrating. What was supposed to be a 'straightforward' chain-free sale was made into a baffling experience all round. Sadid was terrible at keeping me informed, I had to chase several times to get any answers. He initiated certain enquiries around the lease without my ok and even when I said to leave it he continued to push the seller solicitors on them. He failed to explain the most basic legal jargon. Nothing was done on my sale for the first three months resulting in the sale taking 3 months longer than required. When I complained to Sital she either ignored me or incorrectly assumed it was now sorted. Sadid then initiated completion with my bank without confirmation from all parties on the date and without exchange, resulting in additional unnecessary stress for actual exchange date as we had to wait for the bank to re release the money. Sadid also made me think they hadn't received my deposit, and as such that it was lost, when actually he just didn't check with accounts first. Absolutely avoid this firm at all costs.

Chetan delivered an outstanding service managing our sale and purchase over a six month period, remaining proactive, organised and on top of every detail, which made what could have been a stressful process feel smooth and well controlled. He consistently kept us updated and well informed at every stage, giving us confidence throughout, and his professionalism and dedication were clear from start to finish, we wouldn’t hesitate to recommend him nor Signature Law.

ONE STAR IS TOO MUCH. IF THERE WAS A MINUS 100* SIGNATURE LAW WOULD ACHIEVE THIS.

AVOID AVOID AVOID PLEASE!

My experience with Signature Law was nothing short of chaotic. I trusted them with my sale and purchase, and it turned into one of the most stressful experiences my family has ever been put through.
Despite knowing I was changing mortgage lenders, Signature Law failed to tell me about a major early repayment charge until late on the day of completion. This is basic, fundamental information any competent firm should raise well in advance. By the time they finally mentioned it, contracts were already exchanged — and I was trapped with no options left.
On completion day, the firm became completely uncontactable.
Phones rang out. Emails were ignored.
Meanwhile, my house was being emptied and I had no idea what was happening with my own transaction.
At one point, I was even told to “try getting the redemption statement myself”. I then received wildly incorrect completion figures, and ended up having to drive to their office in person just to obtain their bank details because nobody would answer the phone.
The result? Hours of delays, confusion, and my family — including children, elderly relatives and pets — left standing outside in cold, rainy weather while we waited for information the firm should have had under control. Removal vans were delayed, schedules collapsed, and we were eventually forced to move in the dark.
The lack of continuity was shocking. My file was passed between four different people, including a paralegal who wasn’t yet qualified. It was painfully obvious that no one properly reviewed or checked the file during these handovers. Key tasks were missed, basic information was wrong, and mistakes kept piling up.
Even after completion, the problems continued. Essential documents were delayed, other solicitors had to chase Signature Law repeatedly, and even the estate agent wasn’t paid on time. The entire process felt disorganised and unprofessional from start to finish.
When I raised concerns with the Director, Sunny Patel and his partner, I was told I was “not paying for a premium service”.
Astonishing. Since when does “not premium” mean:
• inaccurate information
• unanswered calls
• no supervision
• incomplete paperwork
• and a complete lack of urgency?
I submitted a formal complaint. It wasn’t properly investigated or resolved.
Based on my experience, I would strongly advise avoiding Signature Law.
The stress, disorganisation, lack of communication and serious oversights were completely unacceptable.

Avoid Signature Law – Unprofessional and Incompetent

If you are looking for a law firm that values your time, your case, or basic human decency, look elsewhere. Signature Law is the definition of a "budget" firm—and in this case, you truly get what you pay for.

​My experience with Pooja was nothing short of a nightmare. Dealing with her felt less like working with a professional solicitor and more like shouting into a void. Here are the main issues:

​Terrible Communication: Expect to be ignored for weeks. When you finally do get a response, it’s vague, dismissive, and rarely addresses the actual questions asked.

​Constant Mistakes: The level of incompetence is staggering. I spent more time correcting her basic administrative errors and legal oversights than she spent actually progressing my file.

​Zero People Skills: Pooja lacks even a shred of empathy or professional courtesy. She is abrasive, impatient, and clearly views clients as an inconvenience rather than paying customers.

​It is painfully obvious that Signature Law prioritizes high volume over high quality. They operate like a factory, cutting every possible corner at the client's expense. If you want a firm that puts the customer first and understands the weight of the legal matters they handle, stay far away from this place.

Very transactional and no attention to details.Wouldn’t recommend.Fees not justifiable for the amount of work claimed to have been carried out.
Ps:this is a family law review

I am extremely disappointed with the service provided by this firm. Despite their overall rating, my experience has been marred by an apparent lack of communication and professionalism. It is consistently challenging to establish contact with the team, and when interactions do occur, it appears that guidance is needed at every step, often requiring clients or other involved parties to provide reminders on process and progress.

Following the sale of my property, I believed my involvement with the firm would conclude; however, outstanding paperwork remains, resulting in ongoing service charges and unexpected costs for proposed works. In light of this, I strongly advise potential clients to exercise caution and review other feedback before engaging with this firm. Their service has fallen significantly short of expectations.

Signature law actually answered my panicked late night call, they had an emergency line. They called me first thing the next morning.
Natalia acted fast and efficiently an put me at ease.
Victoria my solicitor was amazing from start to finish.
I’m so happy I would highly recommend signature law! Natalia and Victoria I can’t thank you both enough!!

The experience was awful. Endless delays, lack of communication, messy hand overs. Honestly couldn't be much worse. Watch out they might try and use Conveyancing Solicitor to pretend they have good ratings

Used Signature Law for selling and purchasing a home. I found them through a conveyancing comparison company and were overall the cheapest. They didn't have many reviews online so not much to go on to be honest, but they were local to me so decided to instruct them.

My case handler was Chetan. He did respond to emails quite promptly and answer telephone calls or call back when needed.

From the solicitor point of view the transaction went quite smoothly, enquiries were completed promptly including any follow up questions which I had.

On completion day, Chetan was readily available for contact and was very prompt in sending the money for our onward purchase. We didnt even have to wait to collect the keys, they were ready within minutes of us leaving our first home.

Can't complaint about the service I received and overall a positive experience.

Well what can I say. I went through Home Legal Direct to find a suitable conveyancer for my flat purchase and was passed to Signature Law to handle the case (as a first time buyer). To say the process could have been better is an understatement.

As other reviewers have said, they are slow, you will have to chase and chase to get an answer out of them (if you are lucky). The turnover rate of paralegals and solicitors is ridiculous. I had 4 paralegals 2 solicitors (in 7 months!) handle my case by the time it was concluded. The only positive is that the para I eventually worked with was patient and seemed to be trying to do a good job, which gave me confidence that they might just get it over the line. Their fee structure is very cheap and probably reflects the level of service that you'll get (i.e. the amount of time they are willing to work on your case). Expect 5 minutes a week - seriously. It might be worth asking (and paying for) more time but frankly if I did it again I would go with another firm.

It seems this firm doesn't really do conveyancing, devoting much more resources to other areas of law, such as family law and it's obvious once you've gone through the process.

My advice - avoid unless you are on a strict budget and/or willing to wait as long as it takes

I can't comment on their other areas of law. As mentioned, they are probably much better at those, but conveyancing isn't a strong USP for them

One star is far too generous – every single one of them is terrible. The director, the lawyers, the entire team – rude, slow, and completely disorganised. Yes, they may be cheaper, but it comes at a significant cost to your time, sanity, and overall experience.

We were constantly passed from one lawyer to another, with weeks of radio silence in between. The final lawyer who handled our house purchase caused me immense stress, almost breaking me completely.

I filed a formal complaint, only to have the director respond with, “I will only investigate if I want to.”

And to Signature Law – don’t bother sending review requests asking if I would recommend you, only for the ‘no’ button to lead nowhere. Laughable. Sital, you’re a joke of a director and should seriously reconsider this venture before you completely ruin your credibility.

My experience so far is appalling to say the least. They take weeks to respond don't answer half of your queries, don't action your requests and are full of empty promises. We are selling our house and are now on the verge of losing our buyer, which means we will lose our onward purchase, and will cost us thousands in lost fees. And all because signature law provide such a poor service. They always have excuses, but ultimately that is covering up an unprofessional attitude and lack of care for their work. Please do not make the same mistake we made, use a better firm. It will save you money, time and hassle to use a more professional firm even if they charge 3 times as much.