Clients are garbage for si-seeds (Seeds Gallery)
I'll give them 1 star because I've made two orders and the products were indeed of good quality. The price is off the charts but one can claim that if you want cheaper, why don't you just order "surprise" seeds from China on eBay? I think you know what I mean.
The beef I have with this company, from Croatia - at least the seeds were shipped from a Croatian address - started the day I saw they were asking, on their website, for an English-Portuguese product description translation in exchange for a 10€ voucher, that could be discounted in an online purchase on si-seeds - the minimum order value for discount to be valid were also €10. I rushed in to make the translation and sent it. They approved and readily placed it online.
Everything went great, they created the 10€ voucher and placed it in my personal account at si seeds. The real problem started when I tried to use the voucher and couldn't complete the order because there was an error message regarding the delivery "No carriers available for this address" - and keep in mind this had been the same address I had used for 2 previous orders with no problem whatsoever.
When I complained about it, they said I wasn't complying with the 10€ minimum amount order but, in this same email, informed me that they had deleted my account - where I had fidelity points and purchase history - and that I could make a new one to solve the problem. I was infuriated because, even though I'm no computer expert, I knew this had nothing to do with my account but still I went and made a new account, where they placed the voucher once again (but no other information whatsoever from my previous account), and the problem remained, the same error message. My complain resulted in this new account being deleted as well and, of course, I realized that whoever was behind this company had no respect whatsoever for his clients.
It's a shame because, with the right people this could be a great place to order rare seeds. Now it's just an online shop to avoid.
18. Oktober 2017
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