Moderny Bewertungen 438

Antwort von Moderny

10. Apr. 2024

Thank you very much for your feedback and for sharing your experience with us. We're pleased to hear that Shaina D. from Moderny provided you with friendly and helpful correspondence, and we're glad that your purchase amount was fully refunded to you.

We sincerely apologize for any inconvenience caused regarding the return shipping costs. To provide clarity regarding our return policy and address any concerns you may have had regarding additional fees, we want to assure you that there are no extra charges for returning your order. The cost you see is simply for the shipping label to send the items back to our returns center in the US. We do not impose any additional fees beyond this.

As per our policy, it is the responsibility of the customer to cover the return shipping costs.

We strive to be transparent about this policy by clearly stating that our returns center is located in the US. Additionally, we aim to simplify the process by making it easy for you to generate a return label and receive a prompt refund once we've received the items.

Your satisfaction is our top priority, and we're committed to continuously improving our services. If you have any further questions or concerns, please don't hesitate to reach out. Thank you for choosing Moderny, and we hope to serve you better in the future.

Antwort von Moderny

17. Feb. 2024

Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience you've experienced. We understand your concern about the return costs, and we appreciate your feedback. We strive to provide transparent information to our customers.

To address your concerns promptly, we would be more than happy to review your case and explore possible solutions. Kindly email us at Hello@moderny.co, and we will work towards a resolution that ensures your satisfaction. Our customer service team is committed to making this right for you. Your feedback is valuable, and we appreciate your understanding as we aim to improve our service. If you have any further questions or require assistance, please don't hesitate to reach out. We're here to help and ensure your shopping experience meets your expectations. Thank you for choosing our brand, and we look forward to resolving this matter to your satisfaction.

Antwort von Moderny

28. Jan. 2024

Thank you so much for taking the time to share your positive experience with Moderny! We're thrilled to hear that your entire purchasing process was smooth, from hassle-free payment to on-time delivery. It's fantastic to know that the quality of the product exceeded your expectations. At Moderny, we strive to provide our customers with the best possible experience, and your feedback is truly appreciated. We look forward to serving you again in the future. If you have any further questions or need assistance, feel free to reach out. Thank you for choosing Moderny!