Fantastic company with excellent products. ShedsFirst provided great service from start to finish. The shed arrived on time and was easy to assemble. Highly recommend
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Easy process for ordering to delivery. All questions prior to ordering were answered by Hannah. Was a little unsure due to some reviews but all went very smoothly . Phone call prior giving me a delive... Mehr ansehen
Unternehmen hat geantwortet
Shed ordered more than 2 weeks ago - received order number. Money was immediately taken from my account into theirs. No receipt of further contact received. No answer to phone calls and no respo... Mehr ansehen
Unternehmen hat geantwortet
Was very worried after reading so many bad reviews. We wanted a garden bar and every site said out of stock apart from sheds first. We ordered and was told July 1st for delivery. On Monday received a... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Kontaktinformationen
Unit 14, MK44 3SN, Cardington, Vereinigtes Königreich
- 0845 834 0926
- help@shedsfirst.co.uk
- www.shedsfirst.co.uk
3,6
Akzeptabel
705 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
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Das haben sich andere Leute angesehen
Little communication, but no major problems!
I ordered a shed in the middle of June, received an automated confirmation email, and was telephoned by the manufacturer (Power Sheds) within a couple of days giving me a delivery date for the end of July (a fairly long time, but a global pandemic will affect lead times I suppose..!).
I was anxious having subsequently read reviews, and had heard nothing on day of delivery - as other reviewers said, just a recorded message on calling ShedsFirst and no response to email - but I found the phone number for the manufacturer, who said the delivery driver had had a puncture... It arrived the following day though. In another twist, a few parts were missing! Emailed Power Sheds, the missing parts were sent and arrived a few days later.
Shed seems good quality, easy enough to build. Docking a star from ShedsFirst as I sent a couple of emails and did not get a response, but the shed was sent, was what I expected and issues were resolved by the manufacturer so not going to complain!
8. August 2020
Bewertung ohne vorherige Einladung
Antwort von ShedsFirst
Thank you for your review. I will pass your comments on to the team who dealt with your order.
** DO NOT USE THIS COMPANY **
I have paid over £800 for a shed in June (In Stock, on their Website) for delivery by the end of July. Sent numerous emails early July requesting delivery information but received no response. Cannot get any one to answer the phone, have sent many emails, with no response. Have requested my money back at the end of July. I have now passed this over to my credit card company and have requested a charge back. I will also report them to trading standards.
8. August 2020
Bewertung ohne vorherige Einladung
Antwort von ShedsFirst
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
Unfortunately you have not left an order number on this review so I cannot chase this issue further for you.
If you have any further queries please contact us at help@shedsfirst.co.uk
Please note our main review partner is Google Reviews and we encourage you read our reviews there.
Cannot get through!
The email address help@ shedsfirst .co.uk does not work. The telephone line says "try later". The online form, I have not had a response to.
HELP
It might be easier to drive there at this rate!
7. August 2020
Bewertung ohne vorherige Einladung
Antwort von ShedsFirst
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
I can see from the notes on your order that your delivery was made on 30th July 2020.
If you have any further queries please contact us at help@shedsfirst.co.uk
Please note our main review partner is Google Reviews and we encourage you read our reviews there.
Appalling company, STAY CLEAR
Appalling company, not to be trusted, stay clear.
Paid over £600 for a shed in May for delivery, which was confirmed by 'phone at the time of ordering, for end of June.
Sent numerous emails early July requesting delivery information but received no response.
Sunday 19th July received a telephone call to say that my shed would be delivered that day. Two guys arrived later that day, unloaded their van, we were not able to report to them that it wasn't all there because they had to "dash off to errect a shed". No windows !!! I contacted Sheds First and they did actually reply saying the missing parts would be with me by the end of the week ending 25th July.
Since the end of July I have sent numerous emails requesting situation updates, I have requested a full refund and collection of what bits of the shed I have... I've heard nothing and don't really expect to hear from them now. I've also discovered that I have no fixings, hinges or door turn buttons.
August 17th. Still no date for delivery of windows and fixings !!!
6. August 2020
Bewertung ohne vorherige Einladung
Antwort von ShedsFirst
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
I can see from the notes on your order that one of our agents has been in contact with you on 10th August 2020.
If you have any further queries please contact us at help@shedsfirst.co.uk
Please note our main review partner is Google Reviews and we encourage you read our reviews there.
Amateurs
On 31 Jul 2020 I found what appeared to be the log cabin I wanted on the Sheds First web site and placed an order because it was a good price and they said they had 8 in stock. I spoke to customer services next day and was told they never held stock, they wait for orders then place an order with the manufacturer and there would be a 5 - 6 week delay. Then I saw the deplorable Trustpilot reviews for this company and on 1 Aug cancelled the order and requested my money back. Repeated requests for a full refund have been ignored. My next step will be to initiate legal and consumer protection proceedings. I will update my review once they return my money in full.
Having been told to cancel the order on 1 Aug and ignored all my increasingly concerned emails I finally managed to speak to Sheds First customer services on 8. They told me the money had been refunded on 7 Aug but they had failed to inform me. The money finally appeared in my account on 12 Aug. A lot of anxiety from a bunch of amateurs.
6. August 2020
Bewertung ohne vorherige Einladung
Antwort von ShedsFirst
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
I can see from the notes on your order that your refund was made on 7th August 2020.
If you have any further queries please contact us at help@shedsfirst.co.uk
Please note our main review partner is Google Reviews and we encourage you read our reviews there.
Continuimg Poor Service and REsponse to issues
Below is the totally inadequate response to my review posted a couple of days ago about Diabolical Customer Service for a very Poor Quality Product supplied by Sheds First.
Well where do I start, probably at the end. The really poor quality of this 7' x 7' shed I purchased for almost £500 is probably one of, if not the worst product (of any kind) purchase decisions I have ever made.
I should have been suspicious when I tried to make contact about issues with the size of the shed I had ordered, trying to get hold of anyone that could give me sensible answers was almost impossible. If you phone you can't reach customer services and you get a recorded message to say send an email to the 'help' email address and they will respond in 48 hours … that does not happen. I eventually reached someone by posing as a new buyer, not for customer service. The curt reply to my complaint is if you wish to return it for credit we will charge you £65 for it's return, and that after they it was they who supplied something to a size that was not as ordered.
The shed does not fit together sensibly (and yes I have bought and erected several sheds in the past without any issues, so I know what I'm doing) poor alignments of panels, dual sections of the base that do not level out correctly when joined, a door that doesn't fit the frame correctly (and yes I did install it the correct way up as instructed by the delivery driver) and to make it worse one panel of the door has a wide gap between panels I assume to make the thing appear square, i.e. tongue and groove not joined/located together. Also the roof did not fit squarely to the side panels which are themselves fitted to the base section so they can't be wrong. Therefore I had to saw the roof panels to make them fit properly and so all in all I am disgusted with this product. The only thing of any merit is the quality of the roof felt.
And now to top it all I have received an email to say my delivery of the shed is scheduled for the 6th of August. I can only assume it is the shed I originally tried to order (526101) and was subsequently advised it is no longer available and hence the so called custom made shed I received that was supposed to be 7' x 7' (and for which I had a base laid to suit) but it is several inches smaller that that on each side.
I responded to the delivery email to question what it was about and needless to say no reply.
I didn't want to have to make this review/complaint and have given Sheds First every chance to resolve my problems but with no response I am compelled to alert others as what they might expect.
Reply from ShedsFirst
A day ago
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
I can see from the notes on your order that our agents have contacted you on 21st July 2020.
If you have any further queries please contact us at the Help email address for ShedsFirst
Please note our main review partner is Google Reviews and we encourage you read our reviews there. .
4. August 2020
Bewertung ohne vorherige Einladung
Antwort von ShedsFirst
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
I can see from the notes on your order that our agents have emailed you on 3rd August 2020.
If you have any further queries please contact us at help@shedsfirst.co.uk
Please note our main review partner is Google Reviews and we encourage you read our reviews there.
Terrible customer service, avoid this company.
Terrible customer service. Reported a problem with my shed over 4 months ago. Have been trying to get this resolved by phone and email but getting nowhere. All I need is the correct door to be sent out to me.
They don’t answer the phone or reply to emails.
May have to go legal on this one, as with the weather getting worse and water getting into the shed it may need a new floor as well.
Standard reply from the company, they must have doors for the shed in stock !!
4. August 2020
Bewertung ohne vorherige Einladung
Antwort von ShedsFirst
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
I can see from the notes on your order that our agents have emailed you on 27th July 2020 with regards to your missing parts.
If you have any further queries please contact us at help@shedsfirst.co.uk
Please note our main review partner is Google Reviews and we encourage you read our reviews there.
APPALLING, NOT TO BE TRUSTED
I would suggest that you give this company a very wide birth... DO NOT ORDER A SHED FROM THIS COMPANY, YOU WILL ONLY BE LEFT WITH DISAPPOINTMENT AND STRESS. I placed an order in May, three times our delivery date was put back. This was following myself having to call the company as we haven’t received a single call or email from them since they happily took our money. Every time it was, we will contact the delivery and get back to you... they never, ever did... We requested to speak to a manager on 3 occasions, was told they’d call us back within 48 hours, they never, ever did. My patience has ended and today, regretfully have I’ve requested a full refund. Told I will have to wait ten working days for a refund!!!!! Order number 525 768. Tried to leave a review on Google and I suspect they have it blocked, as it keeps kicking me out... The reviews on there only endorse my frustration. STEER CLEAR OF THIS COMPANY... YOU HAVE BEEN WARNED!!!!!!
Reading all of these reviews, the company reply within an hour, yet can’t reply to an email or phone call when promised.... Covid-19 is no excuse for this appalling lack of communication.
3. August 2020
Bewertung ohne vorherige Einladung
Antwort von ShedsFirst
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
I can see from the notes on your order that you cancelled your order on 3rd August 2020.
If you have any further queries please contact us at help@shedsfirst.co.uk
Please note our main review partner is Google Reviews and we encourage you read our reviews there.
Very very long story short..
Very Very long story short... ordered shed, spent a couple of months desperately trying to contact this useless company, no email response, phones aren’t answered, no returned calls. Had to threaten county court before getting a call back from a girl who knew nothing of my shed order but was happy to ‘just blame Covid‘, which is simply disgusting. Promised me a call back next day from the sales manager, who likely doesn’t exist. Utterly pointless waste of time and effort and damaged my business in the meantime. I ordered wood and built a Cheaper and far better shed than their reviews suggest they supply. Glad to see the back of them. Eejits. Avoid like the plague.
3. August 2020
Bewertung ohne vorherige Einladung
Antwort von ShedsFirst
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
I can see from the notes on your order that your refund was made on 24th July 2020.
If you have any further queries please contact us at help@shedsfirst.co.uk
Please note our main review partner is Google Reviews and we encourage you read our reviews there.
Avoid like the Covid 19 !!!!
Purchased a standard small 5x6 shed and paid the extra £250 upfront for a professional installation. No site survey issued prior to delivery. (first failure as never picked up i may need any extras like a bearer kit.) One man team installer who told me at 1pm he still had 5 more sheds that day to install- on his own rushed the shed up in just over an hour.He erected it without bearers and failed to take into account the 50mm drop in height resulting in a shed with a door that would not open So for almost 3 months we had a shed with no door.. I can't beleive I let him go off leaving it like that but he was almost in tears. We finally had a supervisor out who agreed the shed was also poorly assembled and was falling to bits already too. No communication all the way through with this company. Finally got a refund and shed uplifted after almost 3 months of chasing and chasing. One nightmare experience. Keep well away guys unless you want to take 10 years off your life in stress. Even their customer service recorded message speaks about "not panicking" !!!.
30. Juli 2020
Bewertung ohne vorherige Einladung
Antwort von ShedsFirst
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
I can see from the notes on your order that your refund was made on 27th July 2020.
If you have any further queries please contact us at help@shedsfirst.co.uk
Please note our main review partner is Google Reviews and we encourage you read our reviews there.
Covid doesn't stop communication
Covid 19 is not an excuse for not communicating with customers.
I gave this company over £3000 at the start of May with an instruction to look at lead in times which said 16th May on Shedsfirst website. The only email Ive ever received which was with my Summerhouse invoice said 1 to 10 working days.
After hearing nothing I rang a few times to ask when it would arrive and they said its currently being made and its 5 weeks away. That date passed ...no shed no comms.
Then, after complaing via Social media and writing to the CEO, read that that their replies to complaints said the factory had shut down for 5 weeks. So why the lies?? Then they extended the deadline to the 25th July at the utmost...no shed no comms.
I have asked for my money back 2 weeks ago So they rang me today and said it 'might' come in the next few weeks. They wanted to offer me £100 off as a goodwill gesture. When would that arrive?? I must admit I gave the woman a few harsh words by saying you should treat your existing customers right before taking new orders, I just want my money back. So I got the covid excuse. She said I have over 600 emails to get through. I said why don't you use my £3000 to put more admin in place. Then she said We have emailed you on 2 dates. This is untrue as these emails haven't arrived. I do check my spam every day at the moment.
So Shedsfirst are not dealing with existing customers to even communicate with them. I said you should look on social media to see the same complaints over and over again. To that she responded 'I don't look on Social media'!!
I just want my money back now I await the refund with bated breath. No doubt I will, if anything, get their impersonal standard response with some lies about having emailed me previously.
I've asked for my money back and that's what I want now as this company are shoddy irresponsible and immoral.
30. Juli 2020
Bewertung ohne vorherige Einladung
Antwort von ShedsFirst
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
I can see from the notes on your order that you cancelled your order on 30th July 2020.
If you have any further queries please contact us at help@shedsfirst.co.uk
Please note our main review partner is Google Reviews and we encourage you read our reviews there.
Awful. Dreadful. Zero stars!
Shame there’s zero stars because ShedsFirst are in a different league. They ignore your emails and never answer the phone. Have now done a chargeback with my card provider to get money back after failing to receive any response from them. Quite amusing that they find time to reply to bad reviews on here but are unable to reply to their customer emails or calls about orders.
** update **
Almost laughably I get the lame reply making excuses. If you cared for every customer order.. surely you would not have all these upset customers on TrustPilot?!? And, for the record I did not receive any contact from ShedFirst today.
30. Juli 2020
Bewertung ohne vorherige Einladung
Antwort von ShedsFirst
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
I can see from the notes on your order that our agents have been in contact with you on 30th July 2020.
If you have any further queries please contact us at help@shedsfirst.co.uk
Please note our main review partner is Google Reviews and we encourage you read our reviews there.
Finally got my money back.
Finally got my money back.
They were unable to deliver the shed, therefore I asked for a refund. No reply to any of my emails and unable to contact them on the phone. After weeks of waiting without a reply had to visit their offices and speak to someone in person.
She appologied and got my money back. Shame I had a 40 mile round trip and wasted a lot of time writing unanswered emails.
Tom
29. Juli 2020
Bewertung ohne vorherige Einladung
Antwort von ShedsFirst
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
I can see from the notes on your order that your refund was made on 17th July 2020.
If you have any further queries please contact us at help@shedsfirst.co.uk
Please note our main review partner is Google Reviews and we encourage you read our reviews there.
I purchased A so called shed from Shedfirst who…
I purchased a shed from Shedfirst who use Shire Garden Buildings as their suppliers, and after reading comments from other buyers was quite worried but the shed arrived as planned and had all the parts.
However when I came to assemble the structure I became increasingly dissatisfied and I could understand other customers complaints.
The sides are wafer thin and you can see daylight whilst inside the shed. There are holes where the knots in the wood have been and two days after putting up the shed some of the panels have started to split.
The floor is extremely flimsy and I have had to purchase more timber to reinforce it and make it secure to walk on although I am still not satisfied that it will endure. I have had to brace the insides so that it doesn't feel like it will blow over in the wind. I have also had to reinforce the doors to try and make them more sturdy and be able to attach the hinges and bolts. I have bought new hinges and replaced the asp as it didn't fit or secure the shed sufficiently.
Overall the shed has not been the bargain it appeared to be and I would never had bought it if I had realised how substandard the quality was.
I know that there probably isn't anything that will be done but I felt the need to bring to everyones attention to my anger and disappointment with this purchase. DONT USE THIS COMPANY OR SHIRE GARDEN BULIDINGS !!
I have seen more substantial rabbit hutches!
Just had a update from sheds first who advised that Shire Gb do advise that the wood on my shed will split in time the knots will fall out in time and because I have secured the shed on a concrete base but raised on breeze blocks it’s apparently my fault the floor is like jelly nothing to do with the CRAP manufacturer!!! DO NOT BUY OFF THESE COWBOYS !!!
29. Juli 2020
Bewertung ohne vorherige Einladung
Antwort von ShedsFirst
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
I can see from the notes on your order that our agents have emailed you on 30th July 2020 with regards to your order.
If you have any further queries please contact us at help@shedsfirst.co.uk
Please note our main review partner is Google Reviews and we encourage you read our reviews there.
DO NOT BUY FROM SHEDSFIRST
DO NOT BUY FROM SHEDSFIRST!
Wish I read reviews first.
Bought a 12 x 8 shed from this company.
Ordered via phone, money taken.
No confirmation email sent. Took about 20 weeks to be delivered.
What a shambles it was.
Broken floor, missing parts, the sides has gaps so was clearly not weather tight. Split wood the list was endless.
Several emails and attempted phone calls later no contact. Thankfully our bank done a charge back and we got a refund from the bank NOT THE COMPANY. Still no contact 12 weeks after delivery.
Don't use them!!
Update in responce to the below comment.
This is clearly a copy and paste reply as everyone else has almost identical responses.
You CAN NOT blame COVID for the poor workmanship, poor quality, missing parts an unfit for purpose £700 shed and disgusting customer service.
If this was a dispute over delivery time it would not even be here as I totally understand a delay in delivery.
If you can answer the phone for new orders everytime (trust me I've tried all ways to get though to you) then why on earth can you not answer to customers seeking support!
28. Juli 2020
Bewertung ohne vorherige Einladung
Antwort von ShedsFirst
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
Unfortunately you have not left an order number on this review so I cannot chase this issue further for you.
If you have any further queries please contact us at help@shedsfirst.co.uk
Please note our main review partners are Google Reviews and we recommend you read our reviews there.
Shed not as advertised
Ordered what appeared to be a more upmarket shed (at a much higher price than similar-sized 'bog standard' sheds).
When it arrived, it was clearly not as advertised - the floor was much thinner and less substantial, likewise the walls, and there was only one window, not two as advertised.
I therefore asked for refund. Despite the company saying it has a 'no quibbles' refund policy, it took numerous emails and several weeks before this eventually happened.
Should have read the reviews on Trustpilot first!
28. Juli 2020
Bewertung ohne vorherige Einladung
Antwort von ShedsFirst
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
I can see from the notes on your order that your refund was made on 3rd July 2020.
If you have any further queries please contact us at help@shedsfirst.co.uk
Please note our main review partner is Google Reviews and and we encourage you read our reviews there.
Deserve zero stars
Deserve zero stars. Ordered & paid £870 for a shed on 10th May & it's still not been delivered. No attempt to update since. On the rare occasion that you get through to 'customer service' they simply push the delivery date back. Arranged for labour to put it up last week & it simply didn't arrive! August 3rd now apparently...not holding my breath. Pathetic
3rd August. As expected, no shed has turned up. No e-mails, no phone calls, no update. NOTHING. I don't give a toss if you're a family run company. I run my own building company, so your excuses mean nothing to me. Don't take peoples money under false pretences. By the way your "sales staff" have not attempted to update us in any way since the original order was placed on May 10th. My wife has wasted countless hours trying to call. Shambolic
26. Juli 2020
Bewertung ohne vorherige Einladung
Antwort von ShedsFirst
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
I can see from the notes on your order that our agents have emailed you on 24th July 2020 with regards to the delivery of your order.
If you have any further queries please contact us at help@shedsfirst.co.uk
Please note our main review partner is Google Reviews and we encourage you read our reviews there.
Do not use this company
Do not use this company. Taking people’s money with promises on which they can’t deliver. No need to treat customers like they are treating them - they don’t care. DO NOT USE
23. Juli 2020
Bewertung ohne vorherige Einladung
Antwort von ShedsFirst
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
I can see from the notes on your order that your order is with the manufacturers.
If you have any further queries please contact us at help@shedsfirst.co.uk
Please note our main review partner is Google Reviews and we recommend you read our reviews there.
Dreadful Experience..
Dreadful Experience... Stay Away...
I purchased a shed from this company and paid £1600 and had it installed by them. Less than 6 months later the thing is falling apart! I had someone come to look at it and they have agree to replace it but cannot give me any timeframe, customer services just say it is in order!! Worse still, i paid to have upgraded timber and they installed their standard shed 10mm thick instead of the 14mm i ordered.
You need to improve the staff on your customer service team as they are rude and cannot answer any questions....
23. Juli 2020
Bewertung ohne vorherige Einladung
Antwort von ShedsFirst
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
I can see from the notes on your order that the shed we upgraded you to was 12mm tongue and groove.
If you have any further queries please contact us at help@shedsfirst.co.uk
Please note our main review partner is Google Reviews and we encourage you read our reviews there.
Con artists
Absolute disgraceful company and you cannot blame this on COVID. They have taken my Money 5 weeks ago, promised a delivery date and nothing has arrived. I have emailed them several times, plus called and left messages with no response.
I am at the point where I will simply call the Police to investigate this as I think at this present time its called "THEFT"
22. Juli 2020
Bewertung ohne vorherige Einladung
Antwort von ShedsFirst
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
I can see from the notes on your order that we have upgraded you to a better quality shed on 28th July 2020.
If you have any further queries please contact us at help@shedsfirst.co.uk
Please note our main review partner is Google Reviews and we encourage you read our reviews there.
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