Extremely disappointing experience.
Extremely disappointing experience.
I contacted customer support literally seconds after placing my order because PayPal populated an old shipping address. There is no cancellation button on the website, so I immediately used the contact form and sent multiple follow-up emails asking for the order to be stopped before dispatch.
The customer service I received was unhelpful and showed no willingness to explore a solution beyond repeating company policy. I was told nothing could be done because the order had already been processed, yet USPS tracking wasn't even created until days later, making it difficult to understand why no attempt could be made to intervene.
I was also advised to use USPS services such as intercepting or redirecting the package, but the shipping method used for my order does not support those options, leaving me with no practical way to resolve the issue.
What should have been a simple correction to an honest mistake became an incredibly stressful experience. I would strongly encourage Sentai to introduce a cancellation button or even a short grace period after checkout, as their current process leaves customers with virtually no way to correct an error made immediately after purchase.
Additionally, Opal is also a useless customer service rep. I hope this business goes bankrupt.
