selfridges Bewertungen 

I’d give 0 if possible. Drivers have there hands in your parcels, steal your high value items as the boxes are branded up with selfridges. Then after sending pictures, CCTV and other carious proof of the parcels arriving opened, they ask for more images 3 weeks after “delivery” when asked how to escalate they ignore the process. DPD & selfridges are thieves!

Like lots of other customers apparently, I found the returns process infuriating.

Returned 2/3 bags from my order correctly and within the 14 days - 1 of the items because the condition wasn't great.

After Selfridges received them back, I got several emails, days apart and from different customer service agents, asking me what was wrong with the bag.

I responded quickly every time even though I was very confused because I'd sent photos of the imperfections the same day I received the order and since they literally have the bag in their possession now, they can physically see them in person.

Only after about 5 emails from me did I finally get a response saying that they were overturning their initial decision (they never informed me of any decision) and were refunding me, after having the bags back in their possession for 14 days - not the 5 stated on the website - and keeping hundreds of pounds from me without any explanation.

Overall just a very frustrating and confusing experience. Would not recommend!

AVOID! AVOID! AVOID

SCAM. I've had a EDP Sauvage which was fine and I'd get lots of compliments wearing it. I had always thought Sauvage Perfume is too strong. However once I decided to try it, I bought one off Manvhester Exchange Square for £147. £30 more than I paid for EDP version.

The smell is nothing like the Tester they had. It is so light and vapourate, its like it's been mixed with 70% water and 30% Perfume. Literally right after showering myself with it, I asked my wife if she can sense anything. She replied, very lightly. Very very disapointed. If you can't trust high retailers like Selfridges then who do we trust? !!!

AVOID. AVOID. AVOID

Multiple failures. Cant unsubscribe from their mailing list as the link in their email returns a 404 error. When you try to chat to customer services, it took 10 minutes to get three replies. It is like they are dealing with 10 people at the same time. You get ignored, online service is terrible.

Terrible customer service on the Maison Margiela Fragrance counter in London, especially from Sara, who was incredibly hostile and unprofessional. When I came in on 31/07/26 to enquire about a new series of fragrances that had been released (they’re exclusive to Selfridges and therefore, as a fragrance collector, I can only learn more about them here).. she knew nothing about them and that’s fair enough but her response was not. She yelled at me: “Well, I work across 7 brands, so you cannot expect me to know everything because I’m only covering this now because everybody left 3 hours ago”. I came a week or two prior to this and was met with the same story that they don’t know anything about the notes, or story of the fragrance. Thankfully, I was tended to by a wonderful individual called Blessy the next day, who was acquainted with the collection and provided fantastic insight.

Overall, with the exception of Blessy, the individuals on and around the Maison Margiela counter on 01/08/26 were very rude and are tainting the Selfridges & Margiela brand. It’s evident that they require appropriate training on the brand and Customer Service.

so i have been de frauded , this morning for over 5k , so called, emailed, police involved to stop the order going to the criminals, no help what so ever. they took the money on the wrong delivery address , and are taking so long to even look at it the orders are probably on the van now to the crims

03 aug 26
we did reach out to your customer services imediatlely after the transactions went through, apparently the police have just had a notification to say you will get back with in 72 hours , probably too late to stop the order ,

Would give them a 0 stars if I could. Returns process is insane. Send the parcel, they don't acknowledge receipt, contact customer services to get poorly mannered staff that keep quoting the process is started with no help at all. NEVER buy from this company. They have no customer service and generally a poor company to deal with. What a joke they are.

Now we will see them send this stock answer:

"Thank you for your review.

I'm sorry for the service you have received. This certainly isn't the standard we expect for our customers.

We would like to discuss this with you. Please can you send some more details to xxx and we’ll be in touch shortly.

Thank you,"

Ordered a coat for my partner yesterday (29th) and paid £9.95 for guaranteed next‑day delivery as she needed it for tomorrow night. At midnight I received an email saying the parcel had left the building, so I expected DPD to deliver today.

This morning the DPD app still showed only “expecting parcel”, so I called Selfridges first thing and was told it could arrive up to 8pm. By midday DPD confirmed they had not received the parcel at all. When I contacted Selfridges again, they simply said I could either wait another 24 hours or cancel — no apology, no explanation, nothing.

I cancelled and ordered the exact same coat from Next with free delivery and guaranteed collection by 1pm. Much better service.

Very poor experience from Selfridges. I paid £9.95 for a delivery that never even left their building, despite being told it had. No apology and no accountability.

I was extremely disappointed with my Blondies Kitchen Birthday Biscuit Box, purchased through Selfridges. As it was bought for a birthday celebration, I expected a premium product, but unfortunately it fell well short of expectations.

The box was not sealed, which immediately raised concerns about freshness. When opened, the biscuits looked as though they had simply been thrown into the box rather than carefully presented. Several biscuits appeared to be undercooked, with a soft, doughy texture, and the majority tasted stale, as if they had been sitting around for some time.

For a product marketed as a luxury treat, the quality and presentation were extremely poor. It was embarrassing to serve them as part of a birthday celebration and certainly not the experience I had paid for.

I have contacted Selfridges to resolve the issue and hope they take this seriously. Based on my experience, I would not purchase these again or recommend them to others.

Update on the 2nd of August: Thank you for your response, Cameron.

I appreciate you taking the time to reply. I have already been in contact regarding this matter, but unfortunately the experience has been disappointing from start to finish.

The biscuits were purchased as a birthday gift and cost £25.99 plus £4.99 delivery. For that price, I expected a product of satisfactory quality. Instead, the box was unsealed, some biscuits appeared undercooked, they were poorly presented, and they tasted stale. This was particularly upsetting as it spoiled part of a special celebration.

I also found it disappointing that Blondies Kitchen directed me back to Selfridges rather than taking responsibility for the quality of their own product.

I will email the details as requested and direct them to you, but I hope this time the matter will be properly investigated and resolved with an outcome that reflects the inconvenience and disappointment caused.

Shop from them for years online and from their shops when travels to the UK. They have good offers during sales season. I’m happy with them.

Honestly how they still trade online is baffling to me. The next day you pay for doesn’t always deliver next day.

Whenever I have returned there is always a problem with a return and they reject, usually the most expensive item. Last time I ordered some shoes at £490 and took pictures before I returned. They rejected the return but wouldn’t tell me why for days. When I told them I had pictures should they need to confirm anything, suddenly my return was accepted. I feel they pick an item and try and get the money out of you. This has also happened with a dress I didn’t take pictures of.

Dont bother! This place is so disappointing im actually sick. I wrote a review here and they told me to email them back for a resolution. Literally just wasted my time once again and told me they arent gonna do anything. Literally waited more than a week for a response i had to personally phone them! Customer service here is absolutely disgusting, im so disappointed

Ordered online two different size expensive dresses for a holiday, wore one of them and wanted to return the size that didn't fit. Apparently I was ONE DAY out of the 14 day return window and the staff member told me to sell the dress on Vinted as there was nothing they could do.

PLEASE READ THIS BEFORE ORDERING / Customer Service

I wrote a review on trust pilot recently regarding the price promise. I purchased an item and within 2 days it was reduced. I contacted customer services but because the item is not in stock their price promise is not applied.

The above is the review I left on trust pilot 48 hours ago which prompted Selfridges to contact me asking me to email them….. which i did.

48 hours for them to reply and state that the item is in fact not reduced. I called the team and was placed on hold for around 15 minutes to be told that actually it was in the sale but as the item was out of stock I do not match the criteria for the price match. All of this information was within my call and email so a complete waste of my time. The agent just kept on repeating that her managers do not have the authority to authorise it. What a load of nonsense. For a luxury brand retailer, shocking bad service and policies. I would avoid and buy from individual stores only.

Clearly not monitored by actual people as they have asked me to contact them to discuss again! 🤣

Update: after 20 days waiting for selfridges to process my return, i get a response that my item is not faulty. I am also not entitled to a return as item has been opened. This is beyond ridiculous. Apparently customer service cannot interfere with the return team of Selfridges as well. I have a device with a dead pixel screen but some chap in the back office thinks that i am an idiot. Disgraceful. Will never ever shop from this place again. Appalling treatment and constant responses of i don't know who can help and i am sorry.

Absolutely terrible behaviour from the customer service. I have returned on the 7th of July a faulty DJI camera which of course arrived not even properly wrapped and with cushions around the original box.

They have received my return on the 9th. Not only i have lost the promotion as item now not on discount, Selfridges reps now claim that i have to wait 14 working days for inspection from the day they sort themselves out and pick my parcel up. Guess what they picked it up on the 15th. So for a week my parcel sits there and that doesn't even count on the 14 day window. Customer service doesn't acknowledge even how absurd this is of course and i have to wait for Selfridges to bother with my return.

I have purchased a paid of sandals on their website - and after a few days they said they don’t have it in stock - I’m waiting for my refund for one week and reached out to them - they are saying we didn’t take the amount and I have to contact my bank - and my ba mk it says we haven’t received the confirmation from their bank ( Selfridges) and I have to wait for 90days. This is a joke - first why they put the stocks online when they don’t have the items. And why I have to pay 90days for my refund. And their customer services said they can’t do anything and I have to wait. This is unacceptable- never shop there anymore.

I would give them 0 stars if I could. This is my worst ever experience of online sales. Ordered product with a rewards voucher. Product actually wasn't avaliable. My money is not being returned to me. I have spent hours with customer service going around in circles.
This is despicable and I will never buy a single item fro selfridges again on line or in store. They are so incompetent as to be criminal. Avoid at all costs. I wish I had seen these reviews previously.

update - the response from Selfridges is the same as for every other review. That response is worth nothing. contacting customer service resolves nothing whatsoever. DO NOT buy from Selfridges you will regret it. Maybe they should try replying to my existing concerns to customer service and help resolve the issue and give me back my £200

for reference - this is the issue that they are not responding to - just ignoring me!!!

Dear Ewan (customer services Management),
Can you please provide me with contact details so that the voucher company can contact you directly for a refund of the voucher money. I want to buy the item i originally bought from selfridges ("the Contract") and that Selfridges then said they could NOT supply ("Breach of contract") from elsewhere
My consumer rights are as below - i have spoken with my company's legal representative and google even has the below as a statement when asked
"if i buy an item with a voucher that i purchased for that purpose from a retailer and that retailer then is unable to supply the item that i bought should they refund the money for the voucher rather than just a provide a voucher to buy something else"
I will take this as far as i need to - you are in breach of contract and this is appalling customer service and illegal!! please return my money
Your Consumer RightsBreach of Contract: When you buy an item, a contract is made. If the retailer cannot supply the item, they break this contract and must give you a full cash refund. [1]Misleading Advertising: Selling a voucher or taking payment for an item known or found to be out of stock violates basic Consumer Protection from Unfair Trading Regulations. [1]No Forced Store Credit: You do not have to accept a replacement item or a credit voucher if you paid cash and the fault lies entirely with their inability to fulfill the order. [1, 2]Next Steps to Resolve the IssueContact the Retailer: Request a direct cash refund to your original payment method rather than a replacement voucher.

Really disappointing response from Selfridges. I have purchased an item online and it has been reduced the following day. I have called and they will not price match as the item is not in stock. I now have to travel to the store to return and repurchase the item which seems a complete waste of mine and their time. Out of principle I will return this and buy it from a different store. Very unhelpful and no common sense!

Morgan at Selfridges (Kids Department) I want to share my deep appreciation for Morgan in the kids department. Every single visit is made extraordinary because of Morgan's amazing, kind, and incredibly helpful nature.Morgan always goes above and beyond, consistently helping me find the absolute best deals and ensuring I walk away happy. The level of customer service is unmatched. From the moment you arrive, you are greeted with a warm, genuine welcome that makes you feel incredibly special and valued.Thank you so much, Morgan, for always looking after me so well. I truly appreciate all your hard work and help!
Aruna ♥️🙏🏻

Would not even give Selfridges customer services one star - totally substandard service they delivered my £100 products to an old address and now state nothing they can do so I’m now out of pocket and they do not care - AVOID shopping at Selfridges you have now lost another customer - and they call themselves HIGh end I think more like 🛎️