Sdmpropertyltd Bewertungen 

Subject: Urgent – Deposit Not Returned After 14 Days
Dear Sir/Madam,
I am writing to formally raise a complaint regarding the non-return of my deposit.
My tenancy ended on 6 May, and today is 20 May. It has now been 14 days, and despite repeated assurances, no payment has been made.
I have called your office numerous times and have repeatedly been told that the payment would be processed “today”, “tomorrow”, or “the day after tomorrow”. Unfortunately, none of these promises have been fulfilled.
Yesterday, I was asked to provide my bank details again and was assured by two of your employees that the payment would be completed the same day. However, I have still not received any funds.
This situation has become extremely stressful and unacceptable. I am a father of two children and this ongoing delay is causing serious financial and emotional strain. Each time I call, I am given the same response and no one appears to take responsibility for resolving the issue.
I have been patient and cooperative throughout this process and have provided all requested information. At this point, I must insist that my deposit be returned immediately.
If I do not receive confirmation of payment within 48 hours, I will have no choice but to escalate this matter formally to the relevant authorities and pursue further action, including public complaints.
Please treat this matter as urgent and confirm when the payment has been processed.
Kind regards,
Akshay Gulia

SDM. The best company in Southampton for rent houses

As a landlord they found me a tennant in just two weeks
Very good rate for there service
All very straight forward and upfront

Best experience ever… top services … I’m happy to give 5 stars

Useless agency. Booked a viewing of the room via Spareroom. First viewing the agent couldn't get the key and we were not able to get into the property. Hence we rescheduled for another day. 2nd time we got in but the room was completely different than advertised despite it being my very first question and they confirmed it is the one in the pictures. Basically wasted 2 days and 40£ worth of petrol for their incompetence. Avoid

I’ve had a great experience with this independent letting and property management company in Southampton. The team is professional, responsive, and genuinely committed to providing excellent service for both landlords and tenants. They handle everything efficiently, and they go the extra mile to ensure properties are well managed and clients are satisfied. I would highly recommend them to anyone looking for a reliable and trustworthy letting agency in Southampton. I’ve found them to be one of the most organized agencies in the area. They are proactive with maintenance requests and always prioritize the safety and comfort of their tenants. Communication is clear, and they are quick to authorize necessary repairs to ensure properties are kept to a high standard. A pleasure to work with."

This company/agency is absolutely horrific. They lie to you and then they try to scam you. I went for this place because I was told that they don’t do checks, (credit checks) or need references or guarantors. I asked them and they told me they didn’t need checks. Cool. So this works for me as obviously being on benefits I don’t have the greatest credit but I just didn’t want to mess around and be let down incase something went wrong and I needed to be out of my current home asap and they knew all of this. I told them repeatedly. I would ring them and they wouldn’t answer so I’d leave voicemails with my name and contact number, they STILL wouldn’t respond. So I emailed them, it took them ages to respond and even then they wouldn’t reply with the information I asked for. Eventually I went to view a property 33 upper bannister street, Southampton and i wasn’t even in the property 20 seconds before the guy rushed me out. I told him I wanted it and asked how long would it take to pay and get in, he said if I paid deposit I could be in the same day. This was perfect because it’s what I wanted/needed. So he rang the office immediately after I viewed but by the time I rang them, the office was shut. So that put me back even further and I’d have to wait til the next day to contact them, so I emailed all morning and by 11 I still had no response and I had enough so I was going to go to the office and speak to them instead. I finally rang and got an answer and the guy said to me there’d be no point coming to the office and that I should come by Monday (it was Friday at this point) and he promised me if I paid the deposit I would do the inventory and get the keys that day. Latest Tuesday he said. Because I needed guarantees as I had to let my landlord know. Well it came to Monday and no one was replying, I had my heart and soul set on this and everything was counting on it. I finally got hold of someone and I explained I was meant to come in the morning to pay deposit and get the keys I asked if he could give me the address and he said he would email it immediately. But after he hung up, the email he sent was asking for a £290 holding deposit!!!! NO ONE mentioned this to me. No one. This wasn’t what was agreed. I was fuming. They said to me that I needed to pay this so they could do a credit check for the landlord but this shocked me so much because like I said I went for this company BECAUSE they didn’t do those checks. Not once in the entire week of talking to these people did they mention a holding deposit or doing checks. Not once. And I explained I only had enough for the deposit to get the keys (£950) and if I didn’t pass these checks I’d lose the £290 or whatever they asked for. They are scammers and they are liars and they’ve let me down massively. It made me feel weird anyway because they wouldn’t give me their office address and I’d asked for it 3 times atleast. And when I googled it/went to go there, it wasn’t there. The building didn’t exist. They would’ve got the holding deposit off me, told me I didn’t pass and I wouldn’t have known any better and then they’ve made money and I’m screwed completely. So please, watch out for these people. They are not to be trusted and they will lie and deceive you.

Absolutely awful. Does not respond to emails and complaints.

My partner and I were assaulted by another tenant and despite police charging said tenant, he was allowed to still live there

I was threatened with a knife by a tenant and was told it's the weekend so they'd deal with it on Monday!!

Multiple GDPR breaches. Using their cowboy builders to harass me for rent that I withheld due to the above reasons not being addressed.

An absolutely awful company.

You'd be safer living on the streets

Terrible customer service. Repairs needed on rented property and taking weeks to complete.
Seem fine until there is an issue that needs sorting or a problem and then absolutely useless.

Excellent services, very easy to contact,very friendly and highly recommended especially for the students.

Top company,top service

It is good live here and facilities are so nice. Living cost is also reasonable and very comfortable and also easy to accessible to bus.

We have been letting our property for many years, with 4 different agents, and in the end we have given up with each one asthey were: slow to respond to e-mails, had over priced contractors. Poor inspections(we are non smokers and our property has a non smoking rule shortly after an inspection I had to make a personal visit, and discovered a large bowl overflowing with cigarrette stubs and ash, the walls were yellow with tar. the inspections had not mentioned any of this and it cost us 10k to clean and re-decorate.

Sdmpropertyltd on the other hand are a breath of fresh air, emails are responded to very quickly, sometimes immediately, and the contractors they arranged for us were quick and economical, and did a better job than we expected. Thank you Jade your professionalism is really appreciated.Our only regret is that we did not find them sooner.

They are very helpful and cooperative

I needed an urgent roof repair doing on my property, so contacted SDM late on a Friday afternoon, Jade and the team couldn't of been more helpful, very quick to respond, and organised for one of their contractors go and visit first thing on the Monday morning. she kept me updated throughout, even out of hours on a Sunday. The problem was identified and repaired in a matter of days.so it's five stars from me for this one!

SDM Property delivered an exceptional experience from start to finish. Professional, attentive, and impressively efficient—they made everything effortless on my end. Their communication was clear, their service was reliable, and their commitment to quality truly stood out.

A top-tier company that goes above and beyond. Highly recommended!

SDM have now completed 3 refurbs for me and have been great in delivering high quality finishes for great value. Will definitely be using them in future projects.

Working as a Liaison Manager at *SDM Property LTD* in Southampton has become one of the most rewarding parts of my career. Every day, I interact with clients from diverse backgrounds; guiding them through viewings and helping them envision the homes where their futures might unfold. The job is dynamic, personal, and wonderfully challenging. It has made me a more confident, clear-spoken, and observant person. SDM Property promotes a culture where growth feels natural and support is genuine. The company values honesty, open communication, and real connection. Being part of this team has not only improved my skills; it has deepened my sense of purpose and shown me how meaningful it is to help people find a place they can call home.

Booked a viewing for a property and then on the day of the viewing I heard nothing. I sent several messages (which I can see were read) and rang several times. Evidently the property has already been let (since the advert has been removed) but they didn't inform me of this and instead ignored my attempts to contact them, which I think is unprofessional and shows a lack of care for potential customers.

In addition, the phone number on their website appears on Google's caller ID as a guest house. Suspicious.

Not recommended.

DO NOT GO WITH SDM my experience with them is just shocking and unfair everything was fine till I went and seen the room I got they showed me pictures of the room and it looked amazing big bed lods of room now I know it was all Photoshopped i got there the room was tiny and with nothing in it not even a bed so I cudnt even move in when I was told I cud they didn't clean the room and it was unhygienic I waited 2 weeks for a bed to trun up when it did was a single bed old and a drty mattress was unbelievable then after a few nights there I woke up in the middle of the night throwing up because they all so had a huge sewage problem and my room stunk all day every day the smell was so bad after 4 weeks of traying to get hold of anyone at sdm to report it they said they will be sorting it out but they never did and no one came around to even have a look i told the council about the property and they where told to sort it out and clean it but they never did after 2 months I left was so bad then befor I left they only just give me some draws that where old and drty and carryed cockrochs in my room that was it the final straw for me told him hes a terrible landlord and that he shoud do better he even asked me for rent a week befor I got money was a mixed house so the kitchen was just you can't put food in the cupboards the property was that bad let alone cooking something to eat they didn't give me the Internet password that I was paying for i can't cook food so I was paying for things they didn't even give me mark if your reading this your a terrible person kid do better if you wouldn't live like that how can you charge people to stay there thats what a slumlord does you dont cear how people live you just cear about the money you get off people your scum kid