Service from Lucinda was very good we were treated very well. Wil return when we need anymore furniture.

Excellent delivery, however we had to wait 6 months for the chair even though the advert now says quick delivery
Crew who delivered were excellent

Well done for a speedy process, with no pressure from the sales assistant Nadeem. Really looking forward to our quality sofa.

Staff were helpful, friendly, not at all pushy and made nice coffee. Delivery was made exactly as arranged.

The delivery driver brought the wrong chair into our house initially which, having waited for some time for the item worried us slightly. However upon pointing out the error, the delivery driver rectified the problem by bringing in the correct chair. Now sitting comfortably.

Men that delivered it were very good,shame one sofa was the wrong colour and screws were missing

The staff were very attentive and helpful during our visit to the store. However, at no point were we made aware that some of the fabrics had an increased cost. There was no mention on the label advertising the price of the sofa and no alert on the fabric samples that it could cost us more. We only found out when we queried the cost as the order was being processed.

Great service and professional staff who delivered on time and unpacked and took packaging away

Friendly, on time. Put everything together and got on with the job. Took all the rubbish away.. no nonsense and professional.

Excellent service delivery was very well organised the guys were friendly and kept you updated with timescale they had respect and were very friendly.

Dea was good at her work and explained the terms and condtions.
My order was simple so not much to do

Brilliant Service from start to finish
Bhaveshi was wonderful in Store
Emails and Delivery were perfect ,
And we have two wonderful, very comfortable, well made Sofas
Thank you Poltronesofa SCS x

Really well managed! From the experience in the store to the processing of the order. Then tracking and updating regarding the delivery. The guys also had to disassemble the sofa in order to get it to the upper floor and reassemble it again. No damage done, good manners, great speed! Very happy with this company!

Lady in store fantastic. Delivery guy nice guys but sofa to big and i had no way to return it.

All the staff were very helpful and not over the top trying to make a sale, I would like to thank Lucy who gave us expert help in making our decision.

The delivery arrived at the informed time and I was called beforehand, the crew were nice and very professional. The Sofas are comfortable and spacious and I am very happy with my purchase.

I liked the greeting from Jerome.- Ciao ! Bea helped.me choose a sofa and asked if I wanted
Insurence,which I agreed to have.it cost £30.
We agreed the date for delivery ,but it never arrived,so called the store and eventually ,we received the sofa 2 days later.
We went in the store AGAIN today ,as we have no idea if we have or have not got our insurance .
We paid up front for all this and £125 delivery.
I find it hard to believe ,we can not sort out an easy solution to achieve an insurance or a £30 refund.
Lovely sofa
Shame about the company policy.
Since writing the above review, I have again visited the Watford store on 6 May, this is fourth visit, Having seen a representative, she was unable and unwilling to give me a refund and attitude was unhelpful to say the least. She called Steve who took over from her and asked whether I would like the insurance or cashback.
I said a refund and he told me I would receive it within 7 days which having this problem with your company hopefully will happen
It is beyond belief than your company has dealt with this in such a poor fashion. ON EVERY VISIT I have been told your staff would keep me informed and you have not had the courtesy to even call me with an update. The insurance was sold to me, paid immediately and so far you have not supplied to us any documentation.
Whilst writing , when at the store, another customer also complained about an item not being delivered and he had taken a day off work, and he was incredibly angry, exactly as happened to me.
This is poor service from you. Hopefully you will arrange for this insurance repayment to be made immediately and also train your staff about selling insurance.

Very bad customer services. They delivered the wrong colour sofa and refused to take responsibility for the fact that they put the order in wrongly. Despite speaking to customer services and going to the shop in Watford which is the one I used, I was told there was nothing they could do. Absolutely appalling. Will never use this company again. New customers BEWARE

I recently purchased a sofa from Lucy and overall had a really good experience. The ordering process was straightforward, and I appreciated the clear communication throughout, especially around delivery timings. Lucy was very helpful throughout the sale.

We had a brilliant experience at ScS while looking for our Poltrone sofa.

Lisa was absolutely amazing from start to finish – she gave us space to browse at our own pace without feeling pressured or “pestered,” but was always nearby and ready to help whenever we had questions. That balance made the whole experience so relaxed and enjoyable.

Her customer service was faultless, really friendly, knowledgeable, and genuinely helpful throughout. It made such a difference and helped us feel confident in our choice.

Would highly recommend visiting ScS and asking for Lisa if you can – excellent service all round.