Visited Waterlooville branch for our sofa. All staff extremely knowledgeable, friendly and helpful. Jake helped us with picking the colour and fabric and was very friendly and his advice was spot on.... Mehr ansehen
Standort
Standort wechselnUnit 9 Wellington Retail Park, Hambledon Road, PO7 7FG Waterlooville, Hampshire,, GB
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Das sagen Bewerter
We were welcomed by Ryan a member of your staff as soon as we arrived in store. He was very helpful and told us a lot of information about the stock as it was our first visit. He was close by when we... Mehr ansehen
Went into store a few weeks ago and looked around the store and stated we were just looking. Returned Saturday 25th July 2026 and received a warm welcome. We had already decided which two seater sett... Mehr ansehen
Excellent sales staff, not pushy, very helpful. Furniture delivered earlier than expected 👏 delivery men very polite, friendly and efficient. Only negative was 2 items came separately rather than tog... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über poltronesofà - Waterlooville
Vom Unternehmen geschrieben
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Vom Unternehmen geschrieben
Kontaktinformationen
Unit 9 Wellington Retail Park, Hambledon Road, PO7 7FG, Waterlooville, Hampshire,, Vereinigtes Königreich
- 023 9224 7950
4,7
Hervorragend
1864 Bewertungen
Bittet Kunden um Bewertungen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
The assistant was very patient,and…
The assistant was very patient,and helpful.
I really appreciated his help.
14. Juli 2026
Service was really good
Service in the shop was really good, delivery was in plan. Delivery was well tracked and they were extremely efficient
11. Juli 2026
In store staff were very friendly and…
In store staff were very friendly and didn’t rush us.
Good communication, prompt delivery. Very efficient delivery men. Very pleased with the sofas.
14. Juli 2026
Great service in the shop
Great service in the shop, very good experience knew what they would talk about. Then everything just fell into place and went very well and arrived on time would recommend
11. Juli 2026
Very good very honest about the…
Very good very honest about the furniture and very helpful
14. Juli 2026
Wonderful service
Wonderful service. Delivery men turned up right on time and everything ran smoothly. Friendly staff from booking the suite till delivery.
12. Juli 2026
Verwendet eventuell KI als AntworthilfeMehr lesen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
the customer service was good and there…
the customer service was good and there was a varied no of products to view, however the delivery time is ridiculously long .
7. Juli 2026
Antwort von poltronesofà - Waterlooville
Good Afternoon Raymond,
I hope you are well and thank you for taking the time to leave us your review.
I am pleased to see that you were happy with the service from the team in store however I am sorry that the delivery is longer than you may have hoped for.
All furniture is made to order which is reflected in the estimated lead time that we provide.
Once your furniture is ready for delivery we will contact you with the first available delivery date.
Thank you very much for your order with us.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Poltronesofa new sofa
Very nice guys and did a good job even though they were supposed to arrive between 1pm & 2pm according to the e-mail, they arrived at 4pm. But am happy with my new sofa.
11. Juli 2026
Antwort von poltronesofà - Waterlooville
Good Afternoon Beryl,
I hope you are well.
Thank you for taking the time to leave us your review and for sharing your feedback.
We are pleased to see that you were happy with the service from the delivery crew.
In regards to the times we do advise that any timeslots are estimated as they can come across unexpected delays.
I am sorry for any inconvenience that this may have caused.
Its great to see that you are happy with your new sofa and thank you for your order with us.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Updates on delivery status sent…
Updates on delivery status sent regularly as well as a phone call.
Very good service
11. Juli 2026
Very helpful staff
11. Juli 2026
Very helpful staff, and the lady who dealt with me was very informative.
Very helpful staff,
7. Juli 2026
Very friendly people,and very helpful…
Very friendly people,and very helpful could not do enough for you.
10. Juli 2026
A first class buying experience.
My wife and I were greeted by Jess. She was polite and friendly, patiently answering all our questions. There was no pressure to buy and she was understanding when we said we'd go home and think it over. When we went back 2 days later, Jess took the trouble to show us the sofas we liked and all the options for it. She fully explained the price and extras available. All in all, a first class buying experience.
4. Juli 2026
Brilliant service
From Marcus at your waterlooville branch who assisted my choice to the two delightful men who delivered and set my sofa up its been trouble free and positive
7. Juli 2026
The delivery drivers were very polite…
The delivery drivers were very polite when they delivered my sofa and footstool. They took away all the wrapping from the sofa with them.
3. Juli 2026
very helpful delivery drivers
very helpful delivery drivers. liked their can do attitude.
5. Juli 2026
Excellent service from start to finish
Excellent service from start to finish. I would definitely recommend the company
4. Juli 2026
Extremely helpful staff
We found all the staff to be particularly helpful when we had a problem in wanting to amend our order having reconsidered we found we couldn’t fit the larger sofa in and thankfully the staff managed to change the order for us for which we are extremely grateful and I’d like to say that the staff at Waterlooville are an asset to your company and we’d certainly consider using you again.
30. Juni 2026
Lovely and welcoming salesman
Lovely and welcoming salesman, gave us all information we needed, polite and courteous
2. Juli 2026
Antwort von poltronesofà - Waterlooville
Good Morning Mrs Callaway,
I hope you are well and thank you for your review.
We’re pleased to hear you had a positive experience on your recent visit to store and found the team to be welcoming. This is exactly what we would want for our customers.
We have tried to call you today, just to ask if there’s anything we could have done to make it a 5-star experience, If so we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
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