I didn't catch our sales persons name but he was very helpful allowed us time to make our decision without pressure, very good at his job.

Great and easy

Staff were very helpful and I loved the openness of the store as not crammed up with furniture like a lot of places

Had the best service I have experienced the gentleman who looked after us could not have been more helpful and pleasant to us

Rob who dealt with us on our first visit was very helpful and knowledgeable. When we went in for our second visit we asked for him and he completed the sale for us.

Excellent customer service at the store assistant very knowledgeable

Sales person Scott was awesome, not too overbearing, helpful where he needed to be and made it easy. Thanks!

I had an idea what I was looking for but as yet hadn’t see it . Anyway on my way out of shop I spotted a lovely chair . We had a good look and tried it out then we were approached by a lovely man called Ian in your birkenshaw /uddingston store . He was very helpful showing us how the chair worked etc and about the colours and fabrics available . He then left me to have time to look and think to myself and that he was available should I need any help . This is what I like as I hate to be followed around and harassed . So I made my choice ordered my new chair with Ian’s help and looking forward to it being delivered .

Ian was very helpful and help us pick a suite and 2 chairs and everything was done so quick

Warm welcome from the shop assistant. Listened professionally but at the same time helped me in finding the perfect sofa and armchair required. Especially for my need being disabled. Would also like to thank Poltrona'sofa for allowing my little dog on the premises. Would recommend.

Very warm welcome from Ian, allowed us to browse shop without feeling pressure. Eventually when felt ready Ian was very knowledgeable and helped me to pick the style and colour of the couch I was interested in, also got an affordable deal. Whole process from start to finish was stress free, all staff were lovely in shop, great vibes.

We were welcomed by a lovely salesman who I think was called David at the SCS store in Birkinshaw.
He allowed us time to browse and explained the sofa colours etc once we decided to purchase.
It was a pleasure to visit this store and we're looking forward to our new sofas

Staff could explain everything I wanted to,now didn't push for sale very helpful

As soon as we walked through the door, Andrew was there to greet us with a friendly smile, gave us all the information we needed to navigate the store, offered tea, coffee or water whilst we browsed even sat down engaging us in conversation outside of sofa shopping. He wasnt pushy like other salesmen in other stores, made us feel comfortable and welcome. We left after choosing a few sofa's we liked and went back a few days later. We appreciated Andrews good customer service that we requested to deal with him directly and left the store that day with a brand new sofa. Quality of product 10/10, ticked all our boxes and more. Would 100% recommend Andrew to anyone looking to purchase a sofa from Poltronesofa. Customer service second to none.

1 visited both Uddingston and the branch at thr Fort, Glasgow. I bought a sofa in both shops and was delighted that the sofa from Uddingston was,delivered in days as it was old stock. Unfortunately I'm having to wait until July for the sofa ordered at the Fort to arrive ( ordered in March ) . My husband died in March and I am trying to decorate our house in memory of what he was trying to achieve. Apart from the wait everything went well including pleasant, helpful staff in both branches.

Friendly staff and not too pushy for a sale

Staff are great lovely experience

First class service,extremely thorough and knowledgeable also very helpful

First rate experience and very professional…The quality and variety of products were exceptional … We were made welcoming by staff & our salesperson… Would Recommend

We are absolutely furious with the shocking service we’ve received. I have taken time off work and rearranged my schedule multiple times for deliveries that never showed up. Our sofa was scheduled for delivery several times in one day, and each time I waited around for nothing. No proper updates, no clear communication — just constant changes and empty promises. It’s completely disrespectful of a customer’s time.

After waiting 11 weeks, I was then told the company doesn’t even know where the sofa is and suggested I place a new order instead. That is completely unacceptable. How does a company lose a customer’s order and think starting over after nearly three months is a reasonable solution?

The lack of organisation, accountability, and basic customer service is unbelievable. This has been an extremely frustrating and stressful experience from start to finish. No customer should have to chase a company for weeks only to be told their order has essentially disappeared.

Sort out your delivery system, communication, and customer service. This has easily been one of the worst purchasing experiences I’ve ever had.