Was very disappointed as an item was added to my order without my permission or consultation by James. Have requested a refund so waiting to see when that is received

Met as we entered by Andrew who assisted us throughout our visit, he even brought a sofa in the material we wanted from another area of the store over to the sofa we wanted to give us a better idea of how it would look

Had good experience in the store but everything went downhill upon attempted delivery. 4 delivery attempts, 1 cancelled on the day where I had to hire a glazer to remove tge window to get the last piece delivered, was told I would be refunded for that cost but as yet still have not been. In total took 2 months to recieve the final entire sofa from first attempted delivery costing me 3 days from work, not even half days as the delivery schedule was little more than vague guidance and the tracking service a joke. James at the store was good at keeping us informed and trying to organise delivery, but tgat was tge only positive part of the experience.

Wee had a great experience with Charles, staff member.with his knowledge of the company. There was know pressure to buy but he convinced us that Poltronesofas are professonaly made with high quality materials .

No pushy sales pitch

Great service no sales pitch lots of help and time to decide
Excellent service so far

Lovely sofa but the two men had no idea how to build the sofa and they had no knife or scissors to open the boxes went away with our scissors there english wasn't the greatest and cudnt understand the sofa was the wrong way round.

the staff were really helpful and jason wasgreat letting us know our options on fabric and colours it was an nice stressfree experience.regards james mcdowall

Not happy at all with over all service wrong colour of sofas and wrong material as well very poor made

Visited the store a couple of times before purchasing. The staff were exceptional and very knowledgeable. The choice of fabrics and colours is head and shoulders above the other local stores. Very happy with our choice and the coffee was also 10/10. Would highly recommend the uddingston branch.

Pleasant experience, no hard sell
Assistant was informative and courteous.

Walked around at my leisure to look at sofas no hassle and when I was ready to order great service and very helpful.

Perfect customer service can't fault my visit to your store in uddingston

The guys were as punctual as they could be. They did a great job unpacking and assembling furniture and were respectful

Terrible experience I ordered my couches on the 26th Dec 2025 initially told the 17th April. I called the day before to make sure everything was still okay as I hadn’t been told otherwise. The women on the phone advised the couch isn’t with them and can take up to 28 days apparently this was delayed due to the war. I called them today and suprise suprise still no date I have been told it might be end of May or start of June no guarantee. There has been absolutely no communication from them I have had to chase everything. Still no couch as of today I will be logging a formal complaint when I receive the couch as this is unacceptable and has been a terrible customer journey

Delivery issues and transport communications need to be updated

Under no pressure from the sales person to buy.

Service and staff

We were served today by the lovely Ian. He welcomed us and showed us around a few different sofas and talked to us about the differences and the offers. He was very helpful, in fact so lovey that we came back a few hours later after looking at other sofas to buy the one he suggested. Really could not fault his customer service. We’re hoping to get a matching arm chair in a few months time so will definitely come back to speak to Ian about getting this as he’s been so helpful today