First contacts and sofa purchase went well.

However our concerns are:

Length of time from order to delivery, over 3 months.

High cost of delivery, £129.

No choice given of delivery date, no choice given of am/pm delivery. Approximate delivery time of 2pm to 2.15pm notification was sent at 6.30 am on Thursday 28th May. Delivery was finally made after 6pm. There was no communication from the delivery team or admin to let us know of any hold-up. Nor was the local store able to give any information on the delivery ETA.

We have bought other pieces of furniture from local retailers recently and without doubt, this has been the worst delivery for customer care.

In addition, we also had to contact the local store to find out about the sofa insurance and aftercare service. This information should have been given to us on delivery or beforehand.

However, the sofa itself is lovely and we are very pleased with it. Nevertheless, we would find it difficult to wholeheartedly recommend SCS for 100% customer satisfaction.

Quando sono andata al negozio per la prima volta, Stefi mi ha promesso la consegna gratuita, dato che abito molto vicino al negozio. Ho scelto un modello in saldo. Durante le prime conversazioni mi aveva detto che il colore del divano non aveva importanza, che il prezzo non sarebbe cambiato. Ho scelto il giallo. Un'altra bugia che Stefani mi ha detto è stata che mi sarebbe stato consegnato dopo circa 3-4 settimane. Al momento dell'acquisto, il prezzo è salito alle stelle. Ho pagato sia la consegna che il colore e non c'è stato alcun sconto. Se all'inizio mi aveste detto che avrei dovuto aspettare tre mesi per la consegna, non avrei mai comprato un divano da voi. Per il resto, tutti nel negozio sono stati molto gentili.

salesperson was very good expkained evwrythibg very well

the person that helped us was very patient and helpful

From sales to delivery the process was flawless. Helpful sales staff and professional delivery staff.

Great service Jamie set it all up for us took all cardboard away very pleased with my sofa and chairs brilliant thanks

Visited store twice! Very impressed with customer service
Staff were knowledgeable and friendly
Ordered 2 sweeter

All of the staff were so helpful without being overbearing. Stef provided guidance without being intrusive. I was swinging between to sofas and her guidance helped me make the right decision. I cannot be happier with both the sofa and the experience. Thank you Stef

Polite, helpful and knowledgeable staff.
Poor lighting made colour choice of fabrics challenging.
Limited range of compact Armchairs.

Jav was extremely helpful and made the whole process very easy

Very relaxed. Wandered round Edinburgh Straiton store with a coffee. Very friendly non-pressure staff. Explain how stores work then leave you to browse. Massive choice of fabrics and colours. And huge choice of styles. Sales process very relaxed.

Excellent overall experience, friendly & helpful staff, no pressure selling, quality furniture, competitively priced, clear timelines on availablity and a well organised delivery service, who did a great job.

The delivery guys were amazing, went the extra mile!

My wife and I were impressed by the relaxed lay out and the wide choice of settees in the shop.
The manager of the shop was friendly, helpful and very knowledgeable about every aspect of his products.
We were happy with the settee we chose, it looks good, is very comfortable and the reduced price was a big factor in our decision to buy it.
The deputy manager took our payment
and she too was friendly, helpful and knowledgeable. This is a well run shop with good products and excellent staff

Just ordered a couple of sofas from Kevin at Straiton. Very efficient and knowledgeable about their products. Super happy

First ,welcomed by a very nice young chap Dave ,very helpful , friendly and made us feel relaxed.
Not hounding us for a sale , professional and did his job very well .
We purchased our furniture .
Looking forward to seeing it in our home.

Buying from the store was great. Beyond that, diabolical, disorganised, frustrating and should be an eye opener for anyone looking to buy an SCS sofa.

It’s important to point out at this time, sofa due 12/5/26. Baby is due in the preceding days. Store inform us it’s not an issue, they will work around us and the baby’s due date (sounds great until reality comes)….More on that below.

You’re provided a day to expect your sofa and a time window, sounds great right. You take the adequate time away from the hospital only to find the sofa isn’t arriving.

The call centre are helpful to a point (4/5 calls) as they are the go between for communication with the ultimately responsible distribution centre, who are never available (probably always answering calls regarding complaints!).

Next day comes, no update from distribution centre, so we get a morning email and text update to say our couch was due today. I leave hospital to head home and prepare. Enroute we both get a notification to say our couch has been delivered!!! Panic sets in, we check cameras etc but nothing.

Our login, our live updates and even the call centre say our delivery is complete!! I eventually get a callback from the call centre who requested an update from distribution centre to say ‘sorry that was a mistake’, ‘your sofa will be along later today but were unable to provide you a live update or timeframe’. Another day wasted.

Distribution centre is called again via call centre and a callback is requested. Callback comes and we’re promised the delivery to take place between 10-12 next day.

Another morning away from hospital to meet delivery. Our expectations are low, we’re not convinced it’s going to happen, and sure enough, 10am-12pm passes, no delivery.
Call centre advise us to call the store we bought from, we did. Unfortunately the person I spoke with, whilst listening to my rant and apologizing for the service only added to the issue with yet another broken promise of a callback with an update. D’oh!!

Next I put another call to call centre and distribution centre to request a callback.

Thankfully, Andy from AMD (an external contractor) has now been given my delivery.

He calls, provides an apology and a timeframe. Upon arrival he was polite, considerate and helpful.

Sofa now in. 3 days later, 8+ calls to call centre, insurmountable broken promises, and not a peep from distribution centre, store or call centre.

You best reconsider the other sofa store you have visited.

Had a great experience & I got what I was after just looking forward to getting it in my house now

Absolutely terrible experience with ScS Edinburgh. We ordered a sofa bed that was supposed to be delivered by the end of October 2025. On 02/10/2025, ScS even confirmed via SMS that the delivery would arrive EARLIER on 09/10/2025. Based on this confirmation, we arranged a bulk uplift and disposed of our old sofa, which was being used as a bed by my 67-year-old mother.
The very next day, ScS cancelled the delivery without any proper explanation.
After two weeks of complete silence, I had to contact the store myself to find out what was happening. I was told the transport truck had broken down and the sofa never arrived (which was a lie as been confirm by store member). Since then, weeks have passed and ScS still has no idea where our sofa is, what happened to it, or if it will ever arrive at all. What makes this even worse is the total lack of communication and responsibility. Nobody contacted us with updates. Nobody offered a proper solution. The store manager even offered us a temporary loan sofa during one of our conversations, only for that offer to later disappear for no reason.
Instead, we were pressured into accepting a completely different sofa from warehouse stock — different colour and likely a different model — simply because they lost the one we actually ordered.
We were approaching Christmas and New Year without an essential piece of furniture, while expecting family visit. Most importantly, my elderly mother has been directly affected by this situation because the sofa was her sleeping place. This entire experience has been stressful, disappointing and deeply unprofessional. I understand delays can happen, but losing a customer’s order for nearly two months and having no answers whatsoever is unacceptable. Also we were told by store manager that because of breach of contract from their side we will be entitled for a full refund of our deposit (£180), as you all can imagine this never happen either as nobody even bother to get in touch with us!! I would strongly advise others to think carefully before ordering from ScS, I definitely will be avoiding this store in future. Absolutley shocking experience!!! SHAME ON YOU ScS!!

Kevin at the Straiton store in Edinburgh gave the best customer service I have received in a long time. He was SO well informed about the products in store and gave us demonstrations and talked through features with us. There was no 'pushy' sale from him, he gave us time and space to walk around the store, leave and come back to make our mind up. I highly recommend this store and the service received.