Gerald and Trevor were very attentive and very patient as we changed our mind time after time, but we got there 🤦🏻😅

We saw what we wanted in a sale online and were encouraged to make an appointment to visit the showroom. When we arrived we were immediately greeted by a very pleasant member of staff who informed us that we could save £50 for just making the appointment. We tried the sofa we wanted and was given excellent advice. We chose a powered recliner with lumbar support - it was like a dream! We opted for 0% finance and a discounted 5 year insurance plan. The customer service was superb and the whole experience made our day.

Good service very helpful, patient and answered all our questions. Make us feel very comfortable and not felt as thought we were wasting time with our questions !

We recently visited Solihull Branch and was treated immediately by friendly staff who directed us in the right direction and once we asked for assistance we were given full details explaining all we needed to know and we even changed our mind and chose a totally different suite all together and got a great price to include 5 year warranty, delivery and waste taken away.we left feeling very happy with the product we purchased.Big thank you from the sales person to the store manager!!
Great Service!!

Delivery drivers had broken English and were hard to understand, our sofa was damaged on delivery and he took pictures, but it seems he didn't report it

Great service once again, despite a bit of an error with the original order it was resolved pretty quickly.
The Delivery guys (Mav & Kingsley) were excellent, professional & on time, extremely helpful and a credit to the company.

Salesman was very helpful

This company takes your money and lies on delivery dates talk to there customer services (who give you that date ) you DID talk to there In shore SAME bull

Ordered 2nd October.
No phone call on the 21st as agreed,Been waiting for furnature to be delievered promised for Chreistmas two dates come and gone finally delievered on the 30th December only to be told the arms are missing off one of the sofas refused delievery .
Been back to the shop we ordered from scs Shirley, Solihull to be told we will be contacted the next day Just awaiting what happens next ?,

Disappointing!!!!

Are SCS ever going to let us know our delivery date has been changed? So, disappointed that our new sofa won’t be here in time for Christmas. We ordered our sofa on the 21st October and was given a delivery of 20th December close to Christmas but as advertised delivery before Christmas so we were happy to proceed.

The shop has now closed for refurbishment following SCS being taken over by an Italian brand and we have failed on every attempted to get in contact with them;

-Multiple calls to there customer service line with no answer!
-Email sent to the customer service Center with no reply!
-Message left on online message Center with shock no reply!

We are so disappointed with the level of service we have received. The only reason we are aware of a change to delivery is because we popped into a different store and asked when we needed to pay our final payment before delivery to then be told the order for some reason had not gone through effectively and got re issued (25.10.24) to a new date of delivery - 10.1.25.

The shop assistant said that they had just received their list of late deliveries and had called their customers but seeing as our store where we made purchase is closed for refurbishment who will be contacting us?
We were reassured on the day we purchased that even with the Italian take over our sofa order would be processed and completed as per normal processes. We have had no correspondence from SCS to inform us of issue with the order! Delivery date change! Or just a reply to our queries and questions.

Maybe leaving this review will help us get some answers and Some reassurance that our order is still being processed and the delivery of our new sofa is still going to follow through even if later than planned!

All the staff were very helpful a wonderful sense of humour lots of patience there was a power cut when we got there the staff handle the situation brilliant would recommend the store .Damain answered all are questions and recommended the care plan which we had .It was a pleasure to shop there.

We were served well. Sale person was very helpful and polite.

Excellent service from the gentlemen who delivered the furniture.

Lack of communication. My estimated date was passed, but when i tried to find out what was happening, I couldn’t contact the branch from where i had purchased the sofa. As they were closed for refurbishment. Tracking system was down. Customer help the wait times were ridiculous. I asked for a call back didn’t get one the first time. Sent an email no reply. Finally though the website I sent a message and had this response “ “Please support us by only contacting us if we have made contact with you and you have missed our call.” At the end of a very long email !! Which I have say annoyed me.
But once I receive text messages to tell when my sofa would be delivered the communion as amazing, I was kept up to date Throughout the day, no phone call an hour beforehand though. Which wasn’t really needed)

I ordered a sofa in September arranged finance, it arrived in November and I had to call them out as my seat cushions had gone flat. They sent a 3rd party to look at the sofa, arm chair and footstool it turns out they gave me fibre cushions instead of the foam I'd ordered and they were ridiculously underfilled to the point you could clearly see light through them. I've been trying to contact scs since, the store I purchased the sofa from (Solihull) is closed now having a refurbishment done. Every time i call I'm in a queue for over 100 mins, ive used the contact form on their website, I've tried reaching out on social media and nothing. There's no where on their website to complain just the customer service number which is what I've been calling. My next step is contacting the finance company and the insurance I have to see if I can get a replacement or stop paying maybe if they take me to court I'll actually speak to someone. Avoid SCS like the plague! Never have i ever dealt with such a bad company before

delivery was meant to be 21st december but now saying january 20th

I ordered my sofa 11 weeks ago, there is no communication with the branch, you cannot get through by phone, email takes days to reply, I have been sitting on the floor after the salesman said an approximate delivery of 4 -5 weeks, its been 11 weeks only one sofa has come in but they wont deliver until the other one comes in, if I dont receive this this week I am cancelling my whole order - this is disgusting - the place will go out of business as everyone is moaning about the same issue, Trust pilot are also removing the negative comments to it gives them a 4.5 rating - they are lucky to get a 1 I will never use again!

Excellent service
Very polite and helpful with use of new sofas n

I was given a delivery estimate of between 10-3 the night before which was narrowed down to 11.20-11.40 the morning of delivery. My sofa finally arrived at 17.35. No delivery update given. When questioned the delivery man said “well, it’s here now, do you want it or not?”. Delivered in a white van, no logo, total cheapskate delivery. After the shocking service throughout my order I will never order anything from this company again and I strongly suspect they are about to go out of business; if not, they ought to. Disgraceful.

I ordered a sofa on 24/07/24. I went into the store sat on the sofa I wanted and it also happened to be the same colour. I order and paid for it the same day.
When the sofa arrived it was completely the wrong colour. It took me multiple calls and physical visits to the store to get this sorted and have a replacement sent.
Scs customer services have been appalling, I have had to arrange and sort everything. There has been a complete lack of accountability of communication with Scs. They took a complete lack of care in my order, they couldn’t even get my email and telephone number right which caused issues.
It is now the 16/11/24 and this has still not been sorted. I still have the wrong sofa wrapped in plastic awaiting my new sofa. My family have not had a furniture to sit on since I have moved into our new house. I really regret using Scs and I would not recommend them in the slightest. Once they have your money they are not bothered with after customer care.