From the Lady in the showroom to being delivered at home. Excellent service. Love the colour of our new suite

We weren’t pushed or cajoled into purchasing. The staff understood that we were making a big decision and allowed the time to make our choice offering information when needed.

Very patient and helpful with our preference of type of sofa we were looking for

great experience from start to finish , special shout out to the 2 welsh lads for delivery and set up, didnt catch their names but they were very professional and thorough.

Staff were very knowledgeable.and answered.my question.
My purchase was quick and easy.
Very satisfied customer.

The gentleman who served me was really lovely. He showed me how many features the sofa had, how to use them and told me I could access it through my phone

Point of sale service was very good but delivery lets it down. Distribution centre in Birmingham and they are not flexible with delivery times or day. They cancelled a scheduled delivery the day before and rescheduled for a day I couldn’t do, when I tried to change this they wouldn’t do it even when I explained I was having my flooring done. I had to reschedule the day of my flooring instead due to this. Honestly it’s disappointing as they are a third party/outsourced delivery service so let’s SCS down.

It was brilliant came a month early
The delivery men were very good

Delivery was very good took photos to make sure sofa would fit very friendly

Polite, friendly, professional people both in store and delivering
The stool is beautiful and was really well packaged for transportation

Welcome from Mark who gave good information regarding furniture and Company. Was able to look around undisturbed to make a choice.
One downside I think the delivery charge is more than most other companies request.

The 2gents that delivered my new furniture where very polite and did the job quickly.thank you again . would recommend SCS potrona

The customer service was excellent. The gentleman took me through absolutely everything I needed to know. Let me go and look around the store to see what I liked. Came back to me again when I found something and helped me negate all of the things that I needed to know absolutely superb service.

Went to the store in April and viewed sofas the sales associate Nimme with me and my sister showed me a range of sofas ,different fabrics and prices.Decided on two 3 seaters with recliners on each end and the right fabric to go with my flats decor .Signed paperwork ,paid deposit and delivery confirmed for 15th July .Delivered and assembled by Red Dragon delivery in wales and I am extremely pleased with them .Thank you to your sales and delivery team .

Perfect from the day we attended the shop, to yesterday when our sofas arrived. All staff were wonderful and no pressure was put on us at any point in the process. They look beautiful.

Lovelly staff at the store and for the delivery. Love my new sofa's too.

Everything was amazing. Received email confirmation before delivery date. Confirmation text for the time of delivery. Call from the delivery team that they were able to attend earlier and checked if this was okay.
When they attended, they checked to ensure that they were able to negotiate the stairway. Once everything was put together and in place, they checked that everything was working and explained the placement of the furniture. It looks great and is so comfortable. They took no more than 30 minutes to complete everything. Thanks for an excellent service from our first visit to the store, placing the order, to the delivery, a great experience

If I could give them zero rating I would.
Sofa been collected after 9 months.
Save yourself a big headache and do not purchase from this terrible company. How they have got so many 5 star reviews is beyond me. Had the seats re done 3 times lumber heat button replaced misalignment on the seats, leather creased very uncomfortable, bought as have bad back but it’s a lot worse now sitting on that sofa.
After 3 inspections and repairs have been given a refund.
All I can say is do your research before you buy, there is a scs Facebook page that is well worth a look at and you can make your own mind up. wish I had found it before I bought mine.
These sofas are NOT made in Italy as stated they are made in China very cheap quality materials are used.
How this company is still trading I don’t know.
Hope this is helpful.
All the staff in shop want is you purchase for their commission,customer service is terrible, and emmeria their technicians work for them.
Delivery was a 12 week wait and thrown together when it arrived with drivers moaning how far they had to come.
I have bought from scs in the past that is reason I returned.

The staff were so helpful, and friendly. Left us to browse, and I found the perfect sofa. Fantastic price in the sale. Very quick delivery time. Will definately be recommending them to family and friends.

Being thoughtful at being in someone’s home and tidy up after them