The delivery guys were polite and respectful both when they arrived and during the installation.
Unfortunately, they did not know how to operate the sofa bed.
On the day notice of delivery, and the tracker were not inline. Both gave different delivery times.

My delivery was four and a half hours later than I was told - I was never told it was going to be later. I had to ring to find out what was happening as I also was unable to use the tracker. After this the tracker magically began to work! The crew who delivered were excellent and it’s absolutely not their fault, but 4 and a half hours late is really not good enough!

Staff very welcoming the minute we entered the shop.
The lady who looked after us (Lesley) was very knowledgeable and helpful.

Letting me know the day before the delivery the time slot for the my items arriving and then on the day giving the approximate time of arrival. The care they made getting items into my home and how quick they were doing their job.

Excellent customer service and value for money. Cinema sofa to be delivered in 12 weeks time.

Delivery was earlier than expected. They phoned ahead of the delivery. Very friendly and professional.

Although we had to wait almost 4 months it was worth it. The information on delivery was first class and the delivery team did an excellent job of assembling and installing our recliner sofa and 2 chairs. We are very happy with our Poltronesofa and chairs.

The two young men that delivered my sofa, were polite, professional and extremely friendly. I was very happy with the service .

The 3 delivery drivers were very pleasant and took care

Friendly service
Knowledgable

Great selection of sofas, something for everyone. Really good friendly service and very helpful.

Met by a very nice and helpful young man called Tom his information was great helpful to us

Tom was really friendly and helpful and he wasn’t pushy he said if we were ok and if we wanted any help just see him

Just ordered a new sofa and therefore can’t comment on the quality, delivery etc but we were very impressed with the store at the Metrocentre. We went to the store on 2 occasions before we placed an order and both times Clem looked after us. He was very helpful, friendly and patient with us whilst we dithered about the material and colour choices. He is an absolute credit to the store! We look forward to delivery of our new sofa.

We were made to feel very welcome in a relaxed and friendly atmosphere by a very professional gentleman (don’t remember hes name) just remember he was from Ghana but he needs a special mention for fantastic service. He was so helpful with giving us advice and assisting us with our needs. Overall we were both super happy and would advise anyone looking for a sofa to look no further in terms of quality and service this can’t be beaten

We entered the store and was immediately was met by a very nice gentleman, he stayed with us throught and didn't push us into buying something we didn't want, he was very helpful and informative regarding the whole process

We were greeted by the lovely young lady Gemma she took good care of us she showed us around the store we decided on a sofa and she did all the paperwork and explained all necessary information we went away very happy.This was at your store at the retail park Metro Gateshead

Great service

I was greeted very well and in my own language to, the lady that served us, was great.
It seemed that I was for one day back in Italy.

Very well done.