I don't really know where to start because there is so much to say about this shambolic, horrible company.

We initially ordered 3 sofas back in early January. Sofas were ordered under my Wifes name, experience in the store was pleasant overall and sofas were promised for February - (NOTICE How most of the good reviews are from people who have only just purchased their sofas. Well I am sorry to say, this is just the beginning of an awfully downwards spiral).

We moved into a new house in February, and at point of purchase a staff member had encouraged us that we would be okay to dispose our old sofas as the new ones would arrive on given date (latest two weeks after).

With a new born baby and my wife struggling with post partum depression, we sat on the floor for multiple weeks absolutely exhausting ourselves in the process.

Decided to visit the store in beginning of March as we had not heard anything, guy that sold us the sofa had left. They had no idea where the sofas were and could offer absolutely NO useful updates. Assistant manager in the store is absolutely clueless and a mastermind at gaslighting and said they were due into distribution centre in a few weeks. So we waited, and waited and waited.

Still no sign of them, out of sheer desperation my wife pleaded for anything to just help us out. They decided to give us ONE loan sofa, albeit better than nothing, they didn't explain terms and conditions... you can't be compensated for anything apparently if you've been given a loan sofa.

Eventually we got a delivery date, made work arrangements for that day but same as before... delivery cancelled.

Went back to the store, once again the assistant manager decided to continuously gaslight us. She said, you can cancel or you can wait another three weeks because it's a confirmed delivery for end of April. Having waited 3 months already we thought if that's confirmed, we could wait these last few weeks. Wishful thinking because once again, after making work arrangements etc they decided to cancel a day before.

We called into head office, one person told us the sofas were waiting in another branch but then another person tells us they have no idea where they are. Absolutely clueless staff, all reading a script and no one knows what to say. "We will send an email". That is all they are capable of.

They can't seem to communicate internally or even with their own manufacturers unless it's by email, and they never get back with a response.

I've now cancelled the order as we cannot take it anymore. Over 16 weeks of waiting, my wife and I have suffered enough. We are mentally and physically exhausted and have had to make financial sacrifices to accommodate cancelled bookings. The local branch has closed down temporarily.

We are waiting for the loan sofa to be collected and for our refund to be processed.

I have never in my life experienced such a poorly run company. So many people waiting months on end for their sofas, you have no idea what impact your horrific service and lack of communication does to people.

I went to another manufacturer, placed an order and have a delivery for tomorrow. But I can already guarantee that I will be doing a lot more chasing with SCS to have this loan sofa collected and get our refund back.

The service was impeccable. Although the store was clearing out stock so store could be refurbished and closed for a month, we were still given a first class service by the store. it's a shame I couldn't say the same for the warehouse. i specifically said that I did not want delivery until after I had moved into our new property on 9th May. I got a message yesterday saying they will deliver on 2nd May!! Spent all afternoon on the phone trying to change the delivery but no-one answered. if they try to deliver there will be no-one there to accept it. No doubt they will then try and charge me extra for their bad service.

Delivery men were polite and helpful. The job was done quickly and efficiently. I am extremely pleased with the service.

A salesman who didn't rush us and allowed time to see alternatives and explained the sales process and how long approx. before delivery

Very informative from purchasing sofa and chair to delivery by two very good and curtious young men.

Bonaci and Bonaci were great. My sofa was put in place with gliders on feet. Sofa was packaged do well and there was no damage to my property or sofa . Absolutely delighted with them and my sofa. They even made sure it reclined perfectly on both sides of sofa.

Some of my order was missing and although I have sent emails, a letter and been into my local store I have heard nothing from this company.
I paid £60 extra for glides for fitting on the feet of a settee which did not arrive with my order.
I am most disappointed that these did not arrive with my order but more with the disregard of the company for not answering my correspondence.

Very happy

I ordered sofas and they came on time. Well chuffed. Sad to say I ordered at dfs same time as I ordered at scs and I still haven’t recieved dfs ones. Scs is excellent and really care about their customers.

PLEASE DO NOT USE THIS COMPANY FOR SOFAS ESPECIALLY THE LUTON BRANCH.

We ordered 3 sofas in early January. Their staff member told us we would receive our sofas in mid February. We moved into a new house in mid February so I said to the staff member that i’d dispose my old sofas when leaving the old house which he encouraged.

We were given no information on how to track our order.

I went into the Luton branch end of February where I was told that we would receive a call on the 7th March and delivery was due 17th March..

Still no call or no updates. Went back in on the 8th March and they still couldn’t tell me when we’d be receiving the sofas.
Bunch of clueless staff members in the store who keep going in circles, can’t give you any updates or provide useful information.

They said we cannot cancel nor can we get our deposit back. We have a newborn baby and my wife is post partum so being without sofas for this long is putting seriously bad physical and mental stress on her.

They are no saying our sofas will come mid-April with no exact date yet. Shocking company, shocking customer service.

PLEASE DO NOT USE THEM

Furniture safely delivered but not to my new address - told it had to be to my current address. That was annoying. Furniture delivered on time and well packed. Bonaci firm delivered - happy with their service. Happy with furniture.

Luton branch (Jan ‘25): convinced to order in the store based on goodwill that an offer was to be provided, however this was not the case. Told our sofa would be delivered early Feb ‘25. We heard nothing. We finally found the website that allows you to track your order, which then suggested middle of March. Just checked again, it’s a later date in March.

No updates received at any point, nor were we given any information about how we could track it. And still NO SOFA. I’m disgusted.

****Update**** they didn’t try to call me after this review, like they’ve stated below, but have sent me an email, not addressing the complaint at all, just offering a refund of the delivery cost 😡. Plus they say to contact them if there is anything else they can do, but don’t give you any route to do this. The email address they use is not one you can reply to! I’ve now emailed customerserviceexecutive.scs.co.uk again. I’ve never received a reply from this email address previously after multiple attempts but let’s see****

1 star is generous, avoid at all costs!!!
They turned up to deliver settees but they didn’t even have them on board. Drivers spent 30 mins looking for them to discover they had not been loaded. Said someone would be in touch that day and we’d get the delivery later. No one contacted us and we didn’t receive a delivery. Tried to contact them at 1pm and there was over a 3 hour wait in the queue, so opted for the callback once I reach the front of the queue, which I received 21 hours later. Explained that a severely disabled elderly lady with complex needs, now had nowhere to sit as they had instructed us to clear the room, and that this was her causing extreme distress. They didn’t care and rescheduled the delivery for 4 days later, this is after it was their error and failure. They still haven’t replied to my emails and it’s diabolical. Terrible service, avoid at all costs. If there’s any type of problem you won’t be able to contact them. I was advised on the phone that the store would be informed and would contact me but that also hasn’t happened

The chairs were absolutely nice. Money well spent and the delivery was excellent by Bonaci. This guys came exactly on time and very careful with the furniture. They were both professional and pleasant. I am happy.

Chose my chair paid deposit got delivery date on my documents 24/01/25. Didn’t receive chair on that date, after many emails was told it was 14/02/25 as per my documents. NOT!! Very angry but had to accept!! Then get a text three days before amended delivery asking for balance payment, within 24 hrs or in-cure charge!! Was told at order date SCS would call me for payment??!! So, can’t contact branch only head office on only number provided, in a queue of 156, left call back. Got nothing. Next day received call, and they cut me off. Then had to go through process again, 146 this time, clock ticking. No call. In the end had to go back to branch to make payment. Very nice lady, Harman, got me through this aggro, and assured me delivery was on track. Actual delivery was fine, came when they said they would. No problem there.
SCS was not a good experience. Product lovely, people lovely, SCS your customer contact support is much to be desired!!

The lady that serviced us was brilliant Shaz very patient to insure we got what we wanted

Colleague was very helpful, efficient, informative, not pushy