Service at the store (Harlow) was excellent. Friendly and helpful staff.
Delivery and installation was excellent. We were kept well informed on the day of the delivery, although this was rescheduled from the original date due to "technical difficulties"! Great service from the delivery team
Online account once order placed was not great!

An extremely professional salesman, very knowledgeable and inspired confidence in the sofa we purchased.

KEPT INFORMED WHEN DELIVERY COMING. 3 NICE GUYS WHO WERE EFFICIENT AND HELPFUL. MADE IT LOOK EASY SO VERY GOOD AT THEIR JOB. VERY IMPRESSED WITH SERVICE

Staff very efficient and helpful

Start to finish polite kept me updated Al way through

Always kept up to date on timing.
Delivery team impeccable in their timing, communication, politeness and cleanliness.

Friendly shop assistant (Hamza) was very helpful.

After having trouble with the delivery van, the depot organised a back up vehicle. This caused a delay on the delivery time quoted. However, we were informed of the later arrival time and with the offer of glasses of water all round the three delivery men completed the job quickly and efficiently.
Well done the lads. I am an ex transport manager for a department store and I know what this service to customers is all about. Thank you. A J Baggie

Apart from a glitch in which the lead for the sofa wasn’t connected properly and therefore the recliners didn’t work I did email your customer care about it then I checked and realised part of the lead to come undone. I reconnected it is working fine. I’m very very happy. The guys were very efficient and touched up after themselves thank you very much.

Lady that served us was so lovely.
First we had a gentleman that was not great in a rush and could not be bothered.
Then we went back because this lady served my daughter and I wanted her she was patient and good this was In Harlow shop

GOOD FABRIC

Very good service delivery on time very helpful great customer service they called before arrival 10-10 great service

Every thing went although a little pushy but we were there to buy a suite so didn’t mind to much . Then at the till there was trouble with tablets thay were using one woked the other one played up our order was started on one then transferred to the other we found out later that my husband’s name is wrong and his phone number you have used the wrong name it’s Ronald not Wrren it has caused us to have to prove who we are when the delivery Was due we only found out of this we poped into the shop to ask about the delivery under my husbands name there was no order
The shop eventually sorted it but they obviously had ent If we have any problems with the suit we will have a problem with trying to prove again your service is very poor on customer service.

Your staff was extremely knowledgeable, specially Hamza he did not rush us he explained everything measurements delivery. You are very lucky to have stuff like that. very professional, I would recommend your company.

There was clear and great communication to say when and at what time my chair was arriving! A text was sent the day before confirming delivery in the morning and then the delivery staff told me they were on their way and I could track them. Excellent service!

Very nice and professional service

Staff, especially Nicholas were very helpful.
We were not rushed and try as may sofas as we liked and several times in some cases.

Very cheerful and helpful with advice on settee bought

Fantastic staff and great range of sofas