From walking into the store at Middlebrook Bolton I was given a warm welcome by Mandy.
I explained what I didn't want and she guided me through the range and took me to see a selection of sofas. I wasn't rushed even though it was very close to 8pm.
I had made my choice but wanted to go back the day after with my husband.
After a few minutes Mandy appeared and offered coffee while hubby & me checked out the different swatches.
Everything eent like clockwork.
Thank you Mandy @ Middlebrook Bolton. X

I have never in my life dealt with a manager who was as rude and unprofessional as this one. I called a few days ago to discuss my concerns, and the way she spoke to me was completely unacceptable. She had a serious attitude problem and made me feel as though my concerns were an inconvenience.

As a paying customer, I expect to be treated with respect, but that was certainly not the case. The manager really needs to improve the way she speaks to customers because no one should be spoken to in that manner.

I also purchased a discounted showroom sofa and was told that my new sofa would be delivered and my old one taken away. It was only after the purchase that I found out there was an additional charge for removing my old sofa. This was never explained to me beforehand.

I’m also left unsure whether my discounted showroom sofa comes with a one-year warranty because I haven’t been given clear information. Overall, I’m extremely disappointed with the customer service and the way my concerns have been handled.

Great products, very competitive pricing, excellent (no pressure/hassle) sales personnel.

Sales person Ryan was excellent so helpful and a really wonderful person attention to detail was second to non a fantastic asset to your organisation

Communication from purchasing sofas to the actual delivery was very professional and informative. Arrived on time and quickly got to work getting them installed.

Peter and George were efficient, professional and friendly. They made sure we knew how all the electrics worked and went above and beyond. Let us informed before delivery too. Well done to them both

We purchased the sofas they are ok but not top quality. We decided to take the warranty at 350 pounds this is where it started to go wrong when we printed the full details we were charged £50 for a care pack that we were told was free so I asked to take it off as this can be purchased for max £25 but seeing that I already have this as my previous sofas were leather we did not need it. We were advised this could not be done so had to cancel the whole warranty (not happy about)as this cleaning kit had nothing to do with the warranty. Then getting the refund was a bigger nightmare took forever but we did eventually get refund. Would I buy from this company again 🤔 No based on quality and warranty experience.

Initial date for delivery supplied but allowance for early delivery noted. Appointment received for delivery. In total I received 5 messages about the delivery (a little overkill)
3 days before delivery it was cancelled due to delays. No further date supplied. A week later my wife is contacted and informed of a new date, but not me even though I am lead name.
I had to go back to the store to confirm what was happening. They confirmed the delivery date.
On the day of delivery, I received calls from the delivery men confirming 1/2 hour delivery.
They delivered the sofa, made sure it was working and took all the rubbish away. Top delivery lads
Thank you guys

I received the wrong colour in my sofa and I was told there’s nothing that can be done even though the mistake was made on their end.
I’ve spend £3,000 on a sofa and it’s not the correct on!!!!!! The saleslady put in the wrong code for the fabric.

Not taking any responsibility for this mess.
Rang up today for the third time and the lady on the phone was so rude! Honestly the staff here need to really respect a paying customer. Never experienced such horrible customer service.

Would I recommend? ABSOLUTELY NOT

GO ELSE WHERE

Received my sofa and chair, not happy sofa is damaged and the chair one of the legs doesn’t sit correctly. I have rang and emailed haven’t had any luck it’s been 5 days. The quality doesn’t look like the same one in store. One of the chair the legs are damaged.

How long will it take to get a response? After reading these reviews I don’t even think I will get a response.

Had what we wanted in stock as a showroom piece, sold at a much cheaper price. The member of staff (can’t remember his name sorry!) was extremely knowledgeable, friendly and helpful. Super experience and it will hopefully be delivered within 10 days of ordering!

Terrific furniture, very stylish and comfortable. Store staff and delivery staff were friendly, efficient and professional.
Would recommend.

The drivers were very efficient and showed me how to use the recliner and delivery times were excellent, so far I am happy with my lovely new sofa.

Brilliant service from Natalie she explained everything in detail.

Tarqui the salesman who served me was very attentive, kind and amenable. A good service.

No pressure from staff. Tariq knew his products and was informative but not pushy.

Professional, friendly, and no pressure. Good quality products. Only downside is takes too long to deliver

Furniture well made comfortable and beautiful and service from start to finish excellent from sales to delivery cannot fault
Excellent a job well done

Very professional no pressure to buy

Really pleased with my couch and armchair delivery men were great too.