The salesperson explained that the sample was the same as the showroom sofa but the showroom sofa leather was smoother. "because it had been stretched and our sofa would be the same as the showroom sofa however I had to sign to say I had seen the sample and that was what we are getting. very worrying as we want the smoother leather.

Good service from start to finish including deluvery by a couple of pleasant guys

The two crew were very conscientious arrived at the time they said installation was very good and the sofa is even more comfortable than we remembered looks very nice in its new home

Sales Man Aj, was extremely helpful and knowledgeable. We did not intend to buy just browse and ended up purchases 2 shop floor sofas.

We already knew which sofa wanted but Raz was very helpful with the experience

I was kept I formed of every stage of the planned delivery date and time by your team. The delivery crew rang me to inform me if their actual ETA on the day. They were polite and efficient.

Fantastic customer service from Chris and Raz!

Super impressed - well done both.

Very helpful staff. Knowledgeable make you feel welcome. Big thanks to Raz and AJ from.Bedford Scs for there incredible help.

Thanks for the experience

The people who sold us our sofas were very helpful and knew what they were talking about , i would totally recomended this shop (bedford retail park) to friends and family !

The man was very nice & helpful it was on the 2/07/2026 at bedford

The driver kept me informed of there progress
Delivery was on time great service.

The whole delivery process was seamless, efficient and not painful at all! No packaging to get rid of, came on time and kept communication up all the way to delivery. Two men set up my two sofas and placed them where I indicated. I couldn’t fault anything, hence 5 stars.😎

Everything keeping in contact loveiy delivery drivers and excellent staff in the shop and I the manager

Very knowledgeable professional staff, good delivery time scale. Excellent product. Fitted sofa and tested within 15 mins, gave delivery timescale then phone call to give exact time. Excellent customer service from start to finish

From the moment we walked into poltronesofa Bedford store, we felt welcomed. Staff were very friendly.
AJ was the customer service person that delt with us. He invited us to look around, he gave us our space, but was available to answer our questions, we did not feel rushed, after choosing our sofa he assisted us to place our order. there are very few places that i have experience such excellent customer service.
Thank you
Marvalett & Dominic

Carry on doing what you’re doing. Everything was first class. My leather suite was worth waiting 14 weeks for!
Delivery was excellent.

Our new sofa purchase was made very easy with the help and advice from AJ in the Bedford branch. He helped us find exactly what we wanted without the hard sell tactics of trying to sell more than needed. The delivery guys were excellent, making sure everything worked and was in the right place, and clearing up after themselves. We must be happy as we've just ordered a chair to go with our sofas.