I purchased a sofa from SCS. Upon delivery the delivery crew scratched one of my doors multiple times and put a gouge in the wall. When I contacted SCS I was asked to give evidence. After giving evidence the claimed it was not their responsibility and that I needed to contact the upholsterer. I phoned SCS customer support who once again told me it wasn't their responsibility and that I should contact the delivery crew. I would never use SCS again as they lack accountability and clearly hire irresponsible contractors. Having researched online I have found information stating that as my contract is with SCS they are responsible for any damages to my home. I have found that they are difficult to contact regarding this matter as there is no email address linked to the website. If you phone you get shut down. I will be looking at taking this matter to citizens advise.

Happy with the service we received
Lots of sofas to choose from
Beautiful selection
Staff was very friendly and helpful
Because the sofas are tailored made you only get two day to actually make you mind up if you made the right choice or not

Helpful staff, very good

Great staff. Very helpful and knowledgeable. Put themselves out to meet our needs

Very helpful staff who were willing to go the extra mile. We had them moving rugs and sofa positions (Long story 😂).
Not too busy and very knowledgeable.

Very helpful and attentive staff
Wide range of choice

Made welcome,.given good advice and made our choice exactly how we wanted it.
Lucy the young lady who helped us was outstanding and so helpful.

The experience at the Basildon store was one I cannot fault. Callum the associate who assisted us was amazingly helpful & made the whole experience a smooth & easy one.

Staff were amazing, Amy in the Basildon branch was very helpful and not pushy sales ploys either unlike others.
Definitely would recommend and hopefully the delivery is as good as the sales service.

First time at SCS and was very impressed.
The assistance Amy was so helpful without being over the top.She left us alone,but was on hand when we needed her. Very friendly store.

The store was laid out well, very clean tidy. Good information provided at point of sell.
The best thing that probably made us purchase a sofa and stall was Amy our sales person.
Such a lovely way about how she helped and cared without being pushy.
Very pleased so far and looking forward to having our sofa delivered.

We had one three seater fabric sofa and two single leather chairs delivered by two operatives.
They fitted the legs on the sofa and left two of the four hanging off as they had destroyed the head of the bolts with the impact drill leaving it impossible to either tighten the bolts or loosen them.
Clearly they would of known of their poor workmanship but as the sofa sat on the legs evenly it was not noticed until later when I moved the sofa.
The leather single chairs were two part and therefore had a leather 'flap' that extended from the top half to the bottom and is fixed by stretching the leather on to a Velcro strip to keep it tight. This was not achieved as both were left hanging and appeared as though they were not long enough.
Problem is that they are in too much of a hurry as they are looking to make as many deliveries as they can in a day.
I then had to arrange through SCS for their repair team to come out and put these faults right, which I have to say that individual carried out his work very well.
Also, one of the delivery operatives decided not to remove his footwear and left dirt and mud on our Amtico flooring for us to clean up.

Excellent customer service. Both delivery drivers were very helpful.

When we went to purchase our new Sofa the Staff in the Basildon Store were so polite and helpful and made the whole experience stress free. We got great notification from the team delivering our new sofa, they let us know when they were 25 minutes away and when they turned up they couldn't have been more helpful and polite. They were both professional and respectful and very informative about how to look after our New sofa, Fantastic service.

The delivery guys were very professional and polite

Awful, this company is atrocious. We ordered three sofas last year around March time, two arrived as promised. The third was delayed due to building works, we paid around £800 for the sofas. The third turned up, wrong colour, they redelivered the wrong colour a second time. We spoke to the shop multiple times, they passed us on to (non) customer services, we told them if it didn't arrive soon we would no longer be able to get it in as we had arranged further furniture deliveries for our dining room, I was told if it was made I would have to accept it even though it was their fault. She never even bothered to ring us back with an update. We have been in the store around 7 times and this has been going on for nearly a year with no communication whatsoever. Today we went in the store and we were told it had been cancelled and they are charging us over £200 for cancellation. It's been nearly a year and nobody has rung us or anything, no communication whatsoever. I'm taking this further this company has basically just robbed us.

Great product, the delivery guys were amazing, they needed to take the sofa apart to get it through the door but they did it with a smile on their face, cleared up after themselves and were highly professional

Sofa ordered in store, but when delivered it had contrast stitching which we weren't expecting. Rejected on delivery but impossible to contact anyone, multiple emails ignored. 1 response but not able to reply. Luckily we still have our ould sofa but just want confirmation of the rejection as per consumer law.

The whole delivery felt rushed the delivery men were not morning people or just plan unprofessional. Was not impressed that once they had everything in side ready to assemble they did not remove their wet dirty work boots and trampled all over my NEW carpet. They, I say they it was mainly the man in charge when I had a concern which I felt was important, the 2 parts of the same sofa was not joining up properly leaving a large gap, he man handled it trying to squeeze it together, and I had to say they won’t work as when you let go it pops back out, all I got was nothing will be done now it’s here your have to wait 72 hours before you can complain, after they left I found out why my sofa was not sitting together right with a big gap at the front,, they had not clipped the two parts together at the front end only the back, which I then had to struggle with and do myself. Also this was NOT noted on the delivery sheet like he said it would be, I was given a phone and asked to put my signature to it to says they had been, so it wasn’t until I got the email that I noticed my concern he said had been noted actually wasn’t. Be interesting to see if I get that after delivery phone call he said I could expect.
Rather than a delivery it felt like a rushed dump off, so much so they even left box’s and wrapping behind one of the sofas.
Not the service you’d expect from ScS and certainly not the same service as I have had previously. VERY dissatisfied!

SCS are fabulous from helping us choose our sofa and two seater and showing us what materials we can have.
Delivering was prompt on time and the two guys were very helpful and put it all together for us. Excellent job