Visted Aberdeen store and was met by Lara who was very helpful, explained in full, all the different variations and fabric choices we could get our sofa in (villa range). Also explained all payment... Mehr ansehen
Standort
Standort wechselnUnit 4B Kittybrewster Retail Park, Bedford Road, AB24 3LJ Aberdeen, Aberdeenshire,, GB
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Das sagen Bewerter
I had a great experience with Michael today, who was extremely helpful and patient when helping me choose the right sofa. He listened to what I was looking for, gave me great advice, and made the whol... Mehr ansehen
Do not buy from this company. The after care if you have a problem is non existent, I am now having to go to trading standards as they seem to thing a 4/5 inch gap is acceptable between seating cushio... Mehr ansehen
Unternehmen hat geantwortet
Lisa made our sofa shopping experience amazing from start to finish. Super friendly and super attentive. In 20 mins we bought a 3 seater and chair in beautiful fabric. Will go back if we need anot... Mehr ansehen
Unternehmensdetails
Über poltronesofà - Aberdeen
Vom Unternehmen geschrieben
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Vom Unternehmen geschrieben
Kontaktinformationen
Unit 4B Kittybrewster Retail Park, Bedford Road, AB24 3LJ, Aberdeen, Aberdeenshire,, Vereinigtes Königreich
- 01224 322652
4,6
Hervorragend
1987 Bewertungen
Bittet Kunden um Bewertungen
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Antwort von poltronesofà - Aberdeen
Good Afternoon,
Thank you for your review.
We’re pleased to hear you had a positive experience with us here at Poltronesofà. If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Kind Regards
Lauren - Poltronesofà at ScS
Social Media Team
Very warm welcome lovely perfume in the…
Very warm welcome lovely perfume in the store your member of staff who helped me get the right sofa for me was fabulous.
28. Mai 2026
Customer service was exceptional
Customer service was exceptional, helpful informative and patient, as we had a lot of questions and concerns. hopefully delivery and installation will be able to match the service received in house
19. Mai 2026
Shocking after sales customer service…
Shocking after sales customer service and extended delivery time.
Chair ordered in early January, with delivery of around 8 May.
Have had to chase several times for updates on order.
Finally supposed to be getting delivery on 4 June - conveniently just before they’d have to consider a ‘goodwill gesture’ of a reduction to the £129 delivery charge.
Definitely somewhere to avoid unless you’re happy to wait 5 months for a chair. (I ordered one similar from Duncan’s of Banchory and it was delivered within six weeks and no delivery charge)
26. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von poltronesofà - Aberdeen
Ciao Lorna,
I hope you are well and thank you for taking the time to leave us your review.
I am very sorry to read about your experience and understand your disappointment with the length of time it has taken for your order to arrive.
We do advise that the date shown on your order document is an estimate and can change by 4 weeks either side as the furniture is made to order.
We appreciate that extended lead times, or having to contact us for updates can be frustrating and apologise that you are disappointed in the service you received.
I will ensure that your comments are received by the relevant team, to help us improve our customer experience moving forward.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Blake was incredible and the sofa…
Blake was incredible and the sofa choices in store where Amazing would definitely recommend
26. Mai 2026
Bewertung ohne vorherige Einladung
Great customer service
Buying a sofa is a big decision and took us a few visits before we were ready to choose. Michael, Kittybrewster store, was incredibly patient and informative throughout, giving us the time and space needed without any pressure. It made the whole experience really comfortable and easy.
We are now looking forward to a similar experience when our sofas are delivered.
25. Mai 2026
Bewertung ohne vorherige Einladung
Excellent experience buying a sofa…
Excellent experience buying a sofa today, blake was great salesman and helped alot.
24. Mai 2026
Bewertung ohne vorherige Einladung
Michael at Aberdeen branch was…
Michael at Aberdeen branch was extremely helpful, friendly. Gave us space & at the same time provided the information we needed to make our decision. Looking forward to receiving our new sofas & would recommend.
23. Mai 2026
Bewertung ohne vorherige Einladung
Sam was lovely and very helpful
Sam was lovely and very helpful. Found what we were looking for and a great 50th birthday present my mum treated herself to!
23. Mai 2026
Bewertung ohne vorherige Einladung
things were explained to me
23. Mai 2026
Super friendly and simple to navigate…
Super friendly and simple to navigate the store. Numerous choices made simple by Michael. Thank you!
23. Mai 2026
Bewertung ohne vorherige Einladung
Lisa was incredibly helpful
Lisa was incredibly helpful. Great service!
23. Mai 2026
Bewertung ohne vorherige Einladung
Friendly but very very professional…
Friendly but very very professional service, excellent product knowledge and guidance.
In particular a call out for Sam, our attending sales person, Aberdeen branch. He really sold us the sofa, well done!
23. Mai 2026
Bewertung ohne vorherige Einladung
Great Service at a Good Price
I knew what i was looking for as i had already been with my mum to buy a similar settee. That's mainly why i shopped with you again. Quick and easy buying experience. Very good and friendly staff.
22. Mai 2026
Great service and very friendly
19. Mai 2026
New start
I just got into the shop i was approached straight away. I explained what i was looking for and after some time i came away with a new suite.
12. Mai 2026
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