Mark was a very patient and professional salesman. He wasn’t at all pushy and made the whole experience very calm and informative. I visited three times unsure whether to move to hybrid as new to me a... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
What a real pleasure and great experience it was to deal with Nick at Mercedes sandown. He was / is extremely knowledgeable about the vehicle features I purchased and let me take an unhurried test dri... Mehr ansehen
Unternehmen hat geantwortet
I would like to thank the Guildford branch for making my experience seamless and all credit goes to Katie who went above and beyond to make our purchase go through. Highly recommend this showroom for... Mehr ansehen
We were extremely pleased with the service received from Connor when we purchased our Mercedes earlier this year. He was very helpful throughout. Disappointed to hear that he has now left Sandown as... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Sandown Group are proud representatives of the prestigious Mercedes-Benz brand. Our modern and well-equipped retailers spread across the South Coast of England, with locations in Basingstoke, Dorchester, Epsom, Farnborough, Guildford, Hindhead, Newbury, Poole and Salisbury.
Kontaktinformationen
Vereinigtes Königreich
- 0330 1784154
- help@sandown-mercedes.co.uk
- www.sandown-group.co.uk
4,8
Hervorragend
7347 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 96 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Excellent service
I recently purchased a C 200 AMG Line through Luke and couldn’t be happier with the service. When my delivery date moved and a better offer became available in the meantime, Luke went out of his way to sort it out, keeping me informed at every step and handling everything quickly and professionally. He was responsive, straightforward, and genuinely helpful throughout, turning what could have been a frustrating situation into a smooth experience. I’d happily recommend him to anyone looking for a new Mercedes.
11. Juli 2026
Antwort von Sandown Group
Thank you for your fantastic feedback.
We're delighted to hear that Luke provided such an excellent experience throughout your purchase of your C 200 AMG Line. We understand how frustrating changes to delivery dates can be, so it's wonderful to know that Luke was able to turn the situation into a smooth and positive experience by keeping you informed, responding quickly, and finding a better offer for you along the way.
Providing clear communication, professionalism, and genuine support is something we strive for, and we're thrilled that Luke demonstrated all of these qualities throughout your journey with us. He will be especially pleased to hear that his efforts made such a difference and earned your recommendation.
Thank you once again for choosing us for your new Mercedes-Benz. We wish you many happy miles in your C 200 AMG Line and look forward to welcoming you back in the future.
Outstanding Customer Service
James demonstrated exceptional knowledge of every vehicle we considered and confidently met all aspects of our specification without hesitation. From the very beginning of the process through to the handover, he was consistently helpful, kind, and professional. His warmth and friendliness made the experience genuinely enjoyable, and he took all our requirements into thoughtful consideration when guiding us toward the right car.
Thank you for all your help and patience guiding us through this purchase of our new car.
4. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Sandown Group
Thank you for taking the time to share such wonderful feedback.
We're delighted to hear that James provided outstanding customer service throughout your journey with us. His extensive vehicle knowledge, professionalism, and genuine commitment to understanding your requirements are qualities we greatly value, and it's fantastic to know they helped make your experience both smooth and enjoyable.
James will be thrilled to hear that his guidance, patience, and friendly approach made such a positive impact from your initial enquiry through to the handover of your new car. Ensuring our customers feel supported and confident in their decision is always our goal, and we're pleased that James delivered exactly that.
Thank you once again for your kind words and for choosing us for your new car purchase. We wish you many happy miles in your new vehicle and look forward to welcoming you again in the future.
Excellent communication throughout my…
Excellent communication throughout my buying experience
Liam gave us excellent feedback and updates
9. Juli 2026
Antwort von Sandown Group
Thank you for your kind feedback. We're delighted to hear that you had an excellent buying experience. Liam will be pleased to know that his communication, regular updates, and commitment to keeping you informed throughout the process made such a positive impression. We truly appreciate your support and hope to assist you again in the future.
Outstanding service!
Having had a journey with these retailers over 20plus years, after some unsettled times, Epsom is back in form.
Overall Sharon Wise and her Managers Cari & Tom couldn’t be more helpful.
Sharon was very transparent ,knowledgeable, asked advice from her managers where needed, very kind, and respectful.
I can go on about her personal & professional attributes .
Whole atmosphere was welcoming and supportive.
Thank you to Sharon and team at Epsom Sandown Merc
12. Juli 2026
Antwort von Sandown Group
Thank you for taking the time to share such a wonderful review.
We're delighted to hear that your experience at Epsom Sandown Mercedes Benz reflects the positive progress you've seen over the years. It's especially rewarding to know that Sharon, alongside Cari and Tom, made such a strong impression through their helpfulness, transparency, knowledge, and genuine care.
Sharon's willingness to seek advice when needed, combined with her professionalism and respect for customers, truly embodies the service we strive to provide. We're also pleased that you found the atmosphere welcoming and supportive throughout your visit.
Your kind words will be shared with Sharon, Cari, Tom, and the wider team, they will be thrilled to receive this recognition.
Thank you again for your continued trust and loyalty over the past 20+ years. We look forward to welcoming you back to Epsom Sandown Mercedes Benz in the future. 🚗
Ian was very helpful and knowledgeable
Ian was very helpful and knowledgeable. Arranged the test drive quickly and efficiently. Pleasure to deal with.
11. Juli 2026
Antwort von Sandown Group
Thank you for your kind review.
We're delighted to hear that Ian was able to assist you with his knowledge and expertise, and that he arranged your test drive quickly and efficiently. Providing a smooth, professional, and enjoyable experience for our customers is something we take great pride in, so it's wonderful to know that Ian made such a positive impression.
We'll be sure to pass on your lovely feedback to him. We hope you enjoy your new vehicle and look forward to welcoming you again in the future.
Friendly and professional service
Friendly and professional service; their sales executive Emma, went over and above my expectations to make the whole car purchase process, a pleasant experience
8. Juli 2026
Antwort von Sandown Group
Thank you for your wonderful feedback!
We're delighted to hear that you found our service friendly and professional, and that Emma exceeded your expectations throughout your car purchase journey. Providing a seamless and enjoyable experience for our customers is always our goal, so it's fantastic to know that Emma's dedication and support made such a positive impression.
We'll be sure to share your kind words with Emma, who will be thrilled to receive your recognition.
Thank you for choosing Sandown Mercedes Basingstoke. We hope you enjoy every moment with your new vehicle and look forward to welcoming you again in the future.
Great experience thank you Kyle and David
From the starting point of browsing cars at Guildford, to the end point of driving away, Kyle and David supported me answering any questions that I had. A really great experience. Thank you
10. Juli 2026
Antwort von Sandown Group
Thank you for taking the time to share your experience.
We're delighted to hear that Kyle and David made your car, buying journey such a positive one, from browsing vehicles at our Guildford showroom right through to driving away in your new car. Providing helpful, attentive support and ensuring all questions are answered is exactly the level of service we strive for.
We'll be sure to pass on your kind words to both Kyle and David they'll be thrilled to know they helped make your experience a great one.
Thank you for choosing Sandown Mercedes-Benz Guildford. We wish you many happy miles in your new vehicle and look forward to welcoming you again in the future! 🚗
Great Customer Experience..!
Had a great experience in the process of buying our new electric car at the Sandown Mercedes showroom in Guildford. Greg Nemeth provided excellent customer service through the entire process and was always available to answer queries. He ensured we were supported every step of the way till we got possession of the car.
29. Mai 2026
Antwort von Sandown Group
Thank you for your fantastic review!
We're delighted to hear that you had such a great experience purchasing your new electric car at our Sandown Mercedes-Benz Guildford showroom. It’s wonderful to know that Greg Nemeth provided excellent customer service throughout the entire journey and was on hand to answer your questions every step of the way.
We take great pride in making the buying process as smooth and enjoyable as possible, so we're pleased that you felt well supported from your first visit right through to collecting your new vehicle.
Thank you for choosing Sandown Mercedes-Benz Guildford. We wish you many happy miles in your new electric car and look forward to welcoming you again in the future! 🚗
Thank you for your friendly service.
9. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Sandown Group
You're very welcome! Thank you for your kind words, and we are glad we could help. If you ever need anything else, please don't hesitate to reach out. Wishing you all the best!
Omoda in Basingstoke were very welcoming
Omoda in Basingstoke were very welcoming and you felt that you were never pushed into buying a car.
They let us test drive any the cars that we wanted to and then gave us time to think about what we wanted to do.
When it came to picking the car James.L was very helpful and gave us the best possible deal what was available to us.
He always had a smile on his face (even in this heat, no Aircon in showroom), and welcomed us with a smile and a hand shake.
I would definitely recommend Omoda to family and friends 😁
9. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Sandown Group
Thank you so much for your wonderful review!
We're delighted to hear that you felt welcomed and never under any pressure during your visit to OMODA Basingstoke. We believe buying a car should be an enjoyable experience, so it's great to know that having the freedom to test drive different vehicles and take time to make your decision made a positive difference.
We'll be sure to pass on your kind words to James. He'll be thrilled to hear that his helpful approach, friendly attitude, and commitment to finding you the best possible deal stood out. We're especially impressed that he kept smiling despite the showroom heat!
Thank you again for your recommendation and for choosing OMODA Basingstoke. We wish you many happy miles in your new car and look forward to welcoming you back in the future!
Luke was great from start to finish
Luke was great from start to finish. Very tidy operation!
4. Juli 2026
Antwort von Sandown Group
Thank you for taking the time to leave us such a lovely review.
We're delighted to hear that Matthew Taylor provided such a positive experience and made the purchasing process simple and stress-free for you. We pride ourselves on delivering outstanding customer service, so it's wonderful to know that Matthew's support helped make your journey an enjoyable one.
Congratulations on your new purchase, and we hope you enjoy every moment with it. Thank you for choosing Sandown, and we look forward to welcoming you again in the future.
The Sandown Team
Received a really good service thanks…
Received a really good service thanks to Matthew Taylor who simplified and made the whole process easy for us. Very happy with my purchase
4. Juli 2026
Antwort von Sandown Group
Thank you for your kind review.
We're delighted to hear that Matthew Taylor made the process straightforward and enjoyable for you. Providing a seamless and stress-free experience is what we strive for, and it's wonderful to know that Matthew's support helped make your purchase such a positive one.
Congratulations on your new vehicle, and thank you for choosing Sandown. We wish you many happy miles ahead and look forward to welcoming you again in the future.
The Sandown Team
Thank you for the car of my dreams!
Brought my beautiful A35 AMG from Sandown recently. Incredible service from start to finish with Tara, she was there every step of the way and made me feel more like a friend than a customer. Tara answered all my questions, queries and is still helping me still if I have any further questions. Would highly recommend Sandown to anyone and everyone. Thank you again for everything!
25. Juni 2026
Antwort von Sandown Group
Thank you so much for your wonderful review and congratulations on your beautiful A35 AMG!
We're delighted to hear that Tara made your experience so enjoyable and memorable from start to finish. Providing exceptional service and building lasting relationships with our customers is exactly what we strive for, so it's fantastic to know you felt supported every step of the way.
We'll be sure to pass your kind words on to Tara, who will be thrilled to hear your feedback. Enjoy every moment behind the wheel of your new car, and please don't hesitate to reach out if there's anything we can help with in the future.
Thank you for choosing Sandown and for your recommendation. We wish you many happy miles ahead!
The Sandown Team
Very professional and accommodating.
Called in late in the day to view a car and salesman (Ziggy) was very accommodating and stayed on to show us around the car, and offered a test drive the following day. The whole puchasing process, including financial discussions, was easy and staff professional. Would recommend Dorchester Mercedes.
19. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Sandown Group
Thank you for your wonderful review.
We're delighted to hear that Ziggy was able to accommodate your visit late in the day and that you had a positive experience viewing and test-driving your car. It's great to know that the purchasing and finance process was straightforward and that our team's professionalism made the experience enjoyable.
We truly appreciate your recommendation and your kind words about Ziggy and the team at Mercedes-Benz of Dorchester. We hope you enjoy your new car and look forward to welcoming you again in the future!
Came in looking to change my E series
Came in looking to change my 7 year old E series. Wasn't sure what I wanted. Spoke to Tommy who was extremely helpful and knowledgeable. Went out of his way to sort out a C300 for me to try.
Liked it, bought it - thanks Tommy!
3. Juli 2026
Antwort von Sandown Group
Thank you for taking the time to leave such a great review.
We're delighted to hear that Tommy was able to help you find the right replacement for your E-Class and make the process straightforward and enjoyable. His knowledge and commitment to going the extra mile are exactly what we strive for, and we're pleased the C300 proved to be the perfect fit.
Congratulations on your new car, and thank you for choosing us. We wish you many happy miles in your C300 and look forward to welcoming you back in the future!
Mercedes GLC
Our overall experience with Mercedes in Guildford was very good. Katie the sales agent was extremely helpful and patient. The only issue we had was the service history record of the vehicle which they resolved as best as they could.
Many thanks.
30. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Sandown Group
Thank you for taking the time to share your feedback. We're delighted to hear that your overall experience with Mercedes-Benz of Guildford was very good and that Katie provided such helpful and patient support throughout the process.
We appreciate your comments regarding the vehicle's service history record and are pleased that the team was able to resolve the issue as best as possible. Your understanding is greatly valued.
Thank you again for choosing us, and we hope you enjoy your Mercedes GLC. We look forward to welcoming you back in the future.
Super service
Usual professional, friendly and efficient service. The staff have always been first class
1. Juli 2026
Antwort von Sandown Group
Thank you for your kind feedback. We're delighted to hear that you've consistently received professional, friendly, and efficient service from our team. It's especially pleasing to know that our staff have always provided a first-class experience. We truly appreciate your support and look forward to assisting you again in the future.
Antwort von Sandown Group
Thank you for your feedback!
We're delighted to hear that your experience was seamless. Providing a smooth, straightforward, and enjoyable journey for our customers is always our goal, so it's wonderful to know we achieved that for you.
We truly appreciate you taking the time to share your experience and hope to assist you again in the future. Enjoy your new car and happy motoring!
What a wonderful experience
What a wonderful experience. Everything was explained really well. The Dorchester Branch was welcoming, friendly and professional. Special thanks to Simon who made the experience of buying a car so much fun.
11. Juni 2026
Antwort von Sandown Group
Thank you for your wonderful feedback!
We're delighted to hear that you had such a positive experience with us and that everything was explained clearly throughout your car-buying journey. It's great to know that our Dorchester team made you feel welcome and provided the friendly, professional service we strive for.
We'll be sure to pass your kind comments on to Simon, who will be thrilled to hear that he helped make buying your car such an enjoyable and memorable experience.
Thank you for choosing us, and we wish you many happy miles in your new car!
Antwort von Sandown Group
Thank you for your kind review.
We're delighted to hear that you received wonderful service and found the process efficient and straightforward. Providing friendly, courteous assistance and ensuring everything runs smoothly behind the scenes is what we strive for, so it's great to know this was reflected in your experience.
We truly appreciate your feedback and thank you for choosing us. We look forward to helping you again in the future. 🚗
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.