Your reminder service failed last time consequently we got down to one day. 0* Your prescribing service is excellent 5* Concentration on selling commercial lines took too much of your energy,... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I would like to say how amazing Slobhan in the BRI pharmacy, I sometimes dread having to pick meds up with the queue and waiting times. She is always helpful helping people with babies, getting the... Mehr ansehen
Unternehmen hat geantwortet
Having them delivered to my home is great. Gave you only 4 stars because sometimes the delivery can take more days than I expect. If I order on a Monday I expect it by Thursday latest - as an example... Mehr ansehen
Unternehmen hat geantwortet
Extremely disappointed with Rowland’s policy of not allowing you to use Mounjaro pens strength 7.5mg for more than one month. They say they’re not a “maintenance level pen”. So having taken 5mg for a... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Established in 1810 and with over 300 locations across the UK, Rowlands Pharmacy stands as the longest-established chain of community pharmacies in the UK. For over 200 years, we have remained a hub of healthcare support, continually evolving to become a more dependable and accessible pharmacy. With our experience and knowledge, we proudly work with local GPs to dispense thousands of prescriptions to customers nationwide. You may have noticed that your local Rowlands may look a bit different. As proud members of the Numark family, we’re showcasing the Numark brand to highlight our togetherness and commitment to our communities
Kontaktinformationen
Rivington Road, WA7 3DJ, Runcorn, Vereinigtes Königreich
- 01928 750 548
- patientexperience@rowlandspharmacy.co.uk
- www.rowlandspharmacy.co.uk
3,9
Gut
757 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 98 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
All works seamlessly
20. Juli 2026
Bewertung ohne vorherige Einladung
So quick and easy to order.
22. Juli 2026
Bewertung ohne vorherige Einladung
Easy and reliable service with a good…
Easy and reliable service with a good reminder option
22. Juli 2026
Bewertung ohne vorherige Einladung
Really good service from this pharmacy
Really good service from this pharmacy, I always use them & have never had a problem. Quick delivery time & communication is regular & informative
17. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Rowlands Pharmacy
Thank you for the 5-star review! The support is truly appreciated. Have a wonderful day!
Chantal
Rowlands Pharmacy
Efficient service with excellent…
Efficient service with excellent customer care
22. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Rowlands Pharmacy
Wow, thanks for the amazing feedback! Hearing this completely made our day.
Chantal
Rowlands Pharmacy
A consistently excellent service
A consistently excellent service, from order to delivery with great communication throughout.
I receive monthly reminders by email to order my prescription and this is followed up with regular updates until delivery is received.
21. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Rowlands Pharmacy
Thank you for the kind words! We love knowing the experience was a great one.
Chantal
Rowlands Pharmacy
Great reminder system
Great reminder system, good knowledge
21. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Rowlands Pharmacy
Thank you for the 5-star review. We really appreciate you taking the time to share your feedback.
Chantal
Rowlands Pharmacy
Speedy prompt service
Speedy prompt service, excellent all round.
21. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Rowlands Pharmacy
Thanks for the positive feedback. It is great to know you had a good experience with us.
Chantal
Rowlands Pharmacy
delivered on time
21. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Rowlands Pharmacy
Thank you for the kind words. Your support means a lot to our team.
Chantal
Rowlands Pharmacy
I would like to say how amazing…
I would like to say how amazing Slobhan in the BRI pharmacy, I sometimes dread having to pick meds up with the queue and waiting times.
She is always helpful helping people with babies, getting the queue down, sorting the lines of waiting people and if some meds are not there, she will find out why.
21. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Rowlands Pharmacy
Good morning Ms Shortman,
Thank you for your kind words in relation to one of our colleagues. In order for me to ensure that this colleague is recognised for their hard work please can you provide further clarification on which pharmacy you attended as we do have more than one branch known as BRI.
Kind Regards
Chelsea
Well organized pharmacy
Well organized pharmacy. I always use Rowlands Pharmacy online app for ordering GP prescribed medicines online. They get delivered promptly buy Royal mail to home address with free service.
The entire process is seamless and straight forward. I have been using this service for couple of years.
17. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Rowlands Pharmacy
We appreciate the great rating. Thank you for choosing us and sharing your experience.
Chantal
Rowlands Pharmacy
Antwort von Rowlands Pharmacy
Thank you for the 5-star review. We really appreciate you taking the time to share your feedback. Chantal, Rowlands Pharmacy
Can be variable
I have been using the service for a long time, from before the very start of the "Hey" days and always found it to be excellent with very few issues ever arising. Since it has become Rowlands I have noticed more issues, and items being cancelled without any real explanation, for example a couple of orders where the items were authorised by the GP and the prescription and barcode was in the NHS App. There was no proper explanation, I had to pick the items up from elsewhere. The level of communication has deteriorated as well, there is more of a delay when using the App and the quality of the responses are not great. Items are also taking longer to arrive. I suspect that cost saving is the root cause of this and the issues described above, but that of course will never be admitted.
21. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Rowlands Pharmacy
Thank you for your feedback. We take all reviews seriously and are sorry to hear about your recent experience. All feedback is valuable to us as we strive to improve.
We cannot identify your account or order from the details provided here, so we have asked Trustpilot to reach out to you directly to request more information. Once we have those details, we will fully investigate the matter and do our best to make things right for you.
Alternatively, you can provide this information directly to us by contacting the Rowlands Pharmacy Online support team on the app or by emailing online@rowlandspharmacy.co.uk.
Antwort von Rowlands Pharmacy
Thank you for your feedback. We take all reviews seriously and are sorry to hear about your recent experience. All feedback is valuable to us as we strive to improve.
We cannot identify your account or order from the details provided here, so we have asked Trustpilot to reach out to you directly to request more information. Once we have those details, we will fully investigate the matter and do our best to make things right for you.
Alternatively, you can provide this information directly to us by contacting the Rowlands Pharmacy Online support team on the app or by emailing online@rowlandspharmacy.co.uk.
Rowlands gave me the right brand of…
Rowlands gave me the right brand of drug as stipulated by my GP.
I have an intolerance to other formulations which cause me ocular migraines and as hydroxychloroquine is something I have to take every day for the rest of my life, it’s been frustrating that my local pharmacies just can’t or won’t get the right one and keep presenting me with the ones that cause the migraines. I contacted the manufacturer and found that Rowlands do buy it so I thought I’d try them. They don’t have a pharmacy near me apart from the hospital one which I can’t use so I thought I’d try their online service. They got the right drugs first time and they arrived quickly and safely. I’m really happy. Thank you Rowlands
16. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Rowlands Pharmacy
Thank you for the kind words. Your support means a lot to our team.
Chantal
Rowlands Pharmacy
Your reminder service failed last time…
Your reminder service failed last time consequently we got down to one day. 0*
Your prescribing service is excellent 5*
Concentration on selling commercial lines took too much of your energy, probably
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Rowlands Pharmacy
Thank you for your feedback. We take all reviews seriously and are sorry to hear about your recent experience. All feedback is valuable to us as we strive to improve.
We cannot identify your account or order from the details provided here, so we have asked Trustpilot to reach out to you directly to request more information. Once we have those details, we will fully investigate the matter and do our best to make things right for you.
Alternatively, you can provide this information directly to us by contacting the Rowlands Pharmacy Online support team on the app or by emailing online@rowlandspharmacy.co.uk.
Chantal
Rowlands Pharmacy
Good comms
Good comms, process was efficient and clear
18. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Rowlands Pharmacy
Thank you for the 5-star review. We really appreciate you taking the time to share your feedback.
Chantal
Rowlands Pharmacy
Always reliably dependable to provide…
Always reliably dependable to provide correctly and in good time.
21. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Rowlands Pharmacy
Thank you for the kind words. Your support means a lot to our team. Chantal, Rowlands Pharmacy
Easy to get my medication
Easy to get my medication. Always on time
21. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Rowlands Pharmacy
Thank you for the 5-star review. We really appreciate you taking the time to share your feedback. Chantal, Rowlands Pharmacy
1st class service!
This service has been reliable and convenient for both myself and my husband ordering is straightforward prescriptions always arrive on time I can highly recommend this service to anyone looking for a 1st class service from beginning to end
20. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Rowlands Pharmacy
Thank you for the review. We are glad we met your expectations and hope to serve you again. Chantal, Rowlands Pharmacy
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