Rohan Bewertungen 339

Had an issue with a jacket. Contacted them and sent it back for investigation. In 2 days the matter was resolved completely. As always, the best customer services around - and not off-shored.

Poor customer service. My new walking shorts are not at all comfortable for walking and pull against my body, even though I definitely have the right size. The waist band is elastic lined which quickly gets sweaty and holds the sweat. The claim of quick dry in case you launder on the go, is also false. They blocked my review, clearly they don't want an honest review when they rather trick people into sales. Not my first bad experience, I won't buy Rohan again.

Rohan explora boots
Hello from a big fan,
First, a big heartfelt thank you!
I have litteral worn these boots to death. Explora boots: I have 2 wonderful pairs of these boots which have been faithful servants over the last 15years. YES 15 YEARS SINCE 2008. I remember vividly buying them for at the time VAT had gone down to 15%. Sad fact the boots success has been their downfall. As they have been my go to footwear of choice. From August to late spring .or any suitable inclement weather at any time of the year. My Rohan boots were front and centre. They have been to many an international Rugby game in cardiff and to holidays across Europe.
As a podiatrist now for close to 45 years, I always tell my clients. Price is no measure of value ,Good fit comes first. Then footwear Fit for function comes 2nd. Then check off the list of good and great feature's. That make the footwear a fabulous tools to invest your money in.
The boots had a wide lace face , 3 pairs lined eyelets holes and 3 pairs Fast hooks at the top. A solid sole . A waterproof and breathable upper.. but best of all kept my feet Happy while I walked 1000s of miles since 2008. They were repaired several times each by my great cobbler. Who was also impressed that I would spend that much money on maintenance of my old boots.
In a trow away age it was my great luck or should I say collective knowledge that lead my to purchase 2 pairs of these fabulous boots. Across my years as a podiatrist I have recommend many clients to invest in good footwear. Those that have heeded my words have gained from my training and experience as a Trained shoe fitter as well as a podiatrist. As I was able to show my clients my choices. My examples I wore for work and play. The Rohan ankle boot had its pride of place as my go to for any and every adventure. Coupled with an equally good pair of socks, with a similar pedigree, . My many many comfortable journeys in my beloved explorer boots will live fondly in my memories. The second pair are also on their last legs. So please if you still make them call, text email, or write just get me there and I will buy them
Lots of love, affection for my boots

Michael Franklin MD
Soft Soles Holistic Podiatry Ltd

Lovely t-shirts, wanted to buy more online. However, I could not bring myself to pay the £25 delivery charge to Ireland. How can the company be so badly setup for delivery abroad

I visited Rohan Woodbridge store and the staff were very friendly and helpful. I bought some trousers and am a convert Next visit to Woodbridge I visit again.

They were decent coats at a competitive price back in the 90s, but they’re just overpriced half decent coats now, Patagonia or Rab are ten times better quality than Rohan and cheaper!

I have bought Rohan products for about 25+ years. Recently I noticed a fall in quality of clothing, not quite as well made, but still the same pricing. I do not mind paying for quality, but this is no longer a quality product.
Further more customer service is appalling, gone are the days when this was a decent company.

I purchased 3 pairs of winter trousers in the Rohan December online sale. I returned the trousers to the Preston store, one pair I exchanged for a larger size and different colour but the other two pairs did not actually measure the label size and they were returned at the store on Dec 31/22. I still have not received my refund, 10 days later. This is extremely disappointing service from a company like Rohan.

I'm a long-term fan of Rohan, but just recently I completed two reviews on their website.
One in praise of their Winter bags - which they published.
One criticising their Ranger belt for not being washable - which they DID NOT publish.
So, while Rohan generally sell good stuff, please bear in mind that the reviews they publish on their own site are SELECTIVE.

I have been wearing Rohan cloths for 25+ years. Some of the first ones I purchased are still being worn albeit in my workshop etc. The clothes are extremely hard wearing and easy to care for. If there is a problem a quick phone call and staff are very helpful and the problem gets sorted.
I used to get abuse in my family for wearing Rohan clothes all the time, but now some of them have been converted!
I will certainly be buying Rohan in the future.

Rohan employ DPD for delivery so I would advise you to visit their shops by all means but do not order online as you may be driven insane by DPD's incompetence. Of course, Rohan must take blame for employing such fools

Missing voucher, uninterested staff, conflicting stories… my father bought token in the meantime and recieved it… still waiting on mine … the Royal Mail card ain’t cutting it as have bought other things during this time and received them. TOTAL BREACH OF CONTRACT AND WILL TAKE IT TO CIVIL COURTS

I must thank Rohan for their repair service. They fitted a new zip to my 21 year old Icepak jacket giving it a new lease of life. I have used numerous Rohan products over the past 30 years and cannot fault any of them. It's a pity, however, that they discontinued the brass snap closures to shirts that were once available - so much quicker and more secure than buttons.

Rohan HQ just replaced a jacket that was 18 months old after it failed. I sent it back and tested it and concurred and a replacement which exceptional service

Always brilliant. Cambridge branch

Top quality products plus an excellent service from the Stratford upon Avon store and the Rohan network as always.

I purchased a jacket direct from Rohan. After wearing it six or so times it started to leak. I was advised to try and wash it and cool iron it. It still leaked. I suggested I send it in to be tested. Rohan agreed and called within 2 days of receipt to say it leaked. Rohan then reproofed it and retested it. Rohan agreed the jacket was not fit for purpose. I was offered gift vouchers or a replacement jacket. I opted for the replacement which arrived very promptly. The new jacket repels rain very efficiently. Very good customer service, just make contact with them and explain your situation, they will guide you through the possible options.

We were on holiday in Fife and visited the St Andrew’s Rohan shop. Staff very helpful especially Richard. We as a family wear a lot of Rohan clothes, footwear, and have many accessories. Love their towels, we use them daily instead of cotton.
I have a pair of Oboz walking shoes bought December that were comfortable for short walks with our dogs but when on holiday in June for our anniversary, got a very bad blister on the underside of my big toe on my right foot. I mentioned this to Richard as I thought the inside was faulty, he apologised and asked me to bring it into the store for a look and if it was he would replace them.
I took them in the next day and saw Ian who was also extremely helpful.
Compared to my local store the St Andrew’s store was fabulous good layout, helpful but not pushy and considerate. Purchased items in their sale and did their best to resolve the shoe issue.

Had a waterproof jacket from Rohan and followed the washing instructions and the inside of the jacket completely fell apart. I took 8 detailed pictures and binned the jacket after spending 20 minutes removing all the small pieces from the washing machine. Sent Rohan the pictures and explained what had happened.
The feedback was hugely condescending and 100% focused on not having to compensate. Assuring me that it has not happened on other jackets which is little assurance when the one I bought completely fell apart. I 100% suggest you do not buy their products. Incredibly unhelpful, defensive customer service which seems entirely focused on saving money. It felt like I was talking to an underwriter from an insurance company rather than a retail brand.

I would recommend this shop to everyone who is looking for great clothes & good advice.
All the staff at Kingston deserve a lot of praise, I hope the management of Rohan look after all of them & reward them with a big pay rise!
Thank you for your invaluable help….