The ladies that we dealt with throughout our house purchase were both very helpful and we could not fault their communication and assistance in getting things done. This was a very stressful move for... Mehr ansehen
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Das sagen Bewerter
I can’t speak highly enough of the team at Robinsons Estate Agents in Spennymoor. I’ve trusted them for several years to manage my rental property, and their lettings service has always been to... Mehr ansehen
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The experience at Robinsons has been absolutely fantastic. It has been a pleasure to visit Bishop Auckland branch and talk with Michelle and Rebekka . We got on so well and they are a joy to talk to... Mehr ansehen
Unternehmen hat geantwortet
A big thank you to Michelle and Rebecca from the Bishop Auckland office for their excellent service in regard to our recent house sale. They were both very friendly and approachable, dealing with an... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Hausverwaltungsunternehmen
- auch in
- Immobilieninvestment
- Immobilienmakler
- Immobiliensachverständiger
- Online-Auktionsservice
- Online-Marketing-Agentur
Vom Unternehmen geschrieben
Robinsons are a family run Estate Agents in the North East of England. They have 7 offices including Durham, Chester le street, Bishop Auckland, Crook, Spennymoor, Sedgefield. They also have a Fine and Country office on Wynyard. The business deals with all aspects of property including, sales, lettings, surveys, auctions, and mortgages.
Kontaktinformationen
Head Office 19a Old Elvet, Durham City, DH1 3HL, Durham, Vereinigtes Königreich
- www.robinsonsestateagents.co.uk
4,8
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Joy at Robinsons was great throughout…
Joy at the Wynard branch of Robinsons was great throughout our home purchase. She supported the process and liaised with all parties to keep things on track and moving on - at all times friendly and super professional.
4. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Robinsons Estate Agents
Thank you so much for taking the time to leave us a review!
We're glad to hear that you had a positive experience, and it means a lot to know we were able to provide you with good service.
We truly appreciate your support and hope to help you again in the future!
Regards
Robinsons Management Team
I used Robinsons
I used Robinsons, Chester Le Street to sell my property. Everyone was so helpful and I was updated every step of the way. Would highly recommend Robinsons
30. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Robinsons Estate Agents
Thank you so much for taking the time to leave us a review!
We're glad to hear that you had a positive experience, and it means a lot to know we were able to provide you with good service.
We truly appreciate your support and hope to help you again in the future!
Regards
Robinsons Management Team
Good experience
Robinsons sold us our house recently. The Durham branch were extremely helpful with any issues and queries we had throughout, I dealt mainly with Stacey but all of the team were excellent and friendly. We were first time buyers so their communication and advice was a big help.
1. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Robinsons Estate Agents
Thank you so much for your kind words! We're delighted to hear you had a good experience with us. It was a pleasure helping you find your new home, and we're especially glad Stacey and the rest of the Durham team could support you through your journey as first-time buyers. If you ever need anything in the future, don't hesitate to get in touch. Wishing you all the best in your new home! 🏡
Robinsons Management Team
No-Show Valuations
I called for a valuation but they were quite busy so it was arranged for a couple of weeks later. Then rescheduled due to the Bank Holiday (understandably).
The appointment comes and goes, no show. I was in the house, as was my son and 2 dogs who would have went nuts if someone knocked on the door. No phone call either which I would have expected for a pre-booked appointment.
I email the office that confirmed the appointment who say that the guy came and nobody was home. Incorrect.
If no answer to a pre-booked appointment, why not at least call? They had my number as they called to book it. I can only assume therefore either the guy "claimed" nobody was in to dodge the appointment, or went to the wrong house (again, 2 dogs, knocking door......).
Weirdly cold response from the office so presumably with the wait for an appointment they have more than enough work to worry about new business which is saddening as it was via Robinsons I bought the house back in 2008.
27. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Robinsons Estate Agents
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t meet your expectations, and we completely understand how frustrating it can be when an appointment doesn’t go as planned - particularly around busy periods like the Bank Holiday.
Our agent did attend at the scheduled time and reported receiving no response at the property. We understand this can be frustrating, especially when you were home, and we’re sorry for any confusion caused.
We also apologise if our response came across as cold - that was certainly not our intention. We value all of our clients, and your feedback has been taken onboard to help us improve how we communicate and respond going forward.
Thank you again for bringing this to our attention.
Robinsons Management Team
Absolutely appalling
Absolutely appalling! 2 viewings had to get cancelled, first one the agent didn't have a key, rescheduled viewing got there 10mins early only to be told there was a glitch with the website for sending me a viewing for that day - when it was sent by a staff member and confirmed by another staff member. Please do better next time, a big shame as the house looked great! Hopefully someone will get to view it soon!
22. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Robinsons Estate Agents
Thank you for taking the time to share your feedback. We're very sorry to hear about your recent experience and truly understand your frustration and disappointment.
At Robinsons, we strive to provide the best possible service to all our clients, and we regret that you feel this way. While we do our utmost to ensure everything runs smoothly, occasionally unforeseen issues—such as access complications or technical glitches—can arise that are unfortunately out of our control.
We do try to accommodate everyone’s schedules as best we can, often waiting for clients who are delayed or managing multiple appointment changes. However, human error can occur, especially when handling numerous updates and communications across our team.
Please accept our sincere apologies for the inconvenience caused. We are reviewing what happened to ensure we can prevent this type of situation in the future. It’s a shame you weren’t able to view the property, and we hope another opportunity arises for you to find the right home.
Regards
Robinsons Management Team
The excellent staff at the Chester Le St Branch
The excellent staff at the Chester Le St Branch were so helpful, friendly, informative and supportive when I got thrown into the deep end having to sell a family members house. My knowledge and experience was minimal and they guided me through from start to completion. I would like to specifically like to thank Michelle, Chelsea and Michael for always going the extra mile for me.
21. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Robinsons Estate Agents
Thank you so much for taking the time to leave us a review!
We're glad to hear that you had a positive experience, and it means a lot to know we were able to provide you with good service.
We truly appreciate your support and hope to help you again in the future!
Regards
Robinsons Management Team
Clare and the team at the Crook Office
Clare and the team at the Crook Office, Bishop Auckland were always helpful and understanding of my situation as a tenant and gave a prompt response to any emergencies and clarification on issues regarding Lettings.
7. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Robinsons Estate Agents
Thank you so much for taking the time to leave us a review!
We're glad to hear that you had a positive experience, and it means a lot to know we were able to provide you with good service.
We truly appreciate your support and hope to help you again in the future!
Regards
Robinsons Management Team
Cheerful and Helpful
As a purchaser I was a little disappointed that viewings of my property always seemed a bit rushed, but once I had committed to a purchase I was kept well informed. Negotiations with the vendor (a corporate entity) were difficult but Angela at the Crook office kept on top of things and chased up on numerous occasions when the vendor went quiet. Angela's cheerful voice was always good to hear and the transaction concluded successfully.
10. April 2025
Antwort von Robinsons Estate Agents
Thank you for taking the time to review us, it means a lot.
Thanks
Robinsons Management Team
Farm Purchase
We have just completed the purchase of a property with Robinson’s Wynyard branch, this one was a little out of the ordinary as it was a cash sale. Joy Cruddas was a pleasure to deal with and kept us informed through the process. Very happy and would highly recommended them.
27. April 2025
Bewertung ohne vorherige Einladung
Antwort von Robinsons Estate Agents
Thank you so much for taking the time to leave us a review!
We're glad to hear that you had a positive experience, and it means a lot to know we were able to provide you with good service.
We truly appreciate your support and hope to help you again in the future!
Regards
Robinsons Management Team
Very helpful all the way through the…
Very helpful all the way through the process of buying
9. April 2025
Antwort von Robinsons Estate Agents
Thank you for taking the time to review us, it means a lot.
Thanks
Robinsons Management Team
Antwort von Robinsons Estate Agents
Thank you for taking the time to review us, it means a lot.
Thanks
Robinsons Management Team
Antwort von Robinsons Estate Agents
Thank you! We really appreciate you taking the time to share your experience. It means a lot to us, and we're glad we could meet your expectations. Thanks again for your support, Robinsons
Always there with support and help
Always there with support and help. Nothing too much trouble.
27. März 2025
Antwort von Robinsons Estate Agents
Thank you! We really appreciate you taking the time to share your experience. It means a lot to us, and we're glad we could meet your expectations.
Thanks again for your support, Robinsons
Professional service
Recently sold a property through Robinson’s Estate Agent at Chester le Street found Michelle Chelsea and Michael took care of of the sale really professionally keep me informed at all times and sold the property extremely quickly.would have no hesitation in recommending this company.
7. April 2025
Bewertung ohne vorherige Einladung
Antwort von Robinsons Estate Agents
Thank you! We really appreciate you taking the time to share your experience. It means a lot to us, and we're glad we could meet your expectations.
Thanks again for your support, Robinsons
Excellent Services
I have purchased from this Estate Agent Wynyard branch and wanted to commend all of the staff for their help and assistance during this time. They couldn't have done enough and sometimes beyond this. Chasing our solicitors and estate agents. Assisting me with anything else that I needed. Answering any questions that I had and so much more. They sometimes had more information than I had at times from our Estate agents. I wouldn't hesitate to recommend them to anyone. They are a credit to their boss and I sincerely hope that he appreciates them. Each and every member of staff. Thank you so much.
4. April 2025
Bewertung ohne vorherige Einladung
Antwort von Robinsons Estate Agents
Thank you! We really appreciate you taking the time to share your experience. It means a lot to us, and we're glad we could meet your expectations.
Thanks again for your support, Robinsons
Antwort von Robinsons Estate Agents
Thank you! We really appreciate you taking the time to share your experience. It means a lot to us, and we're glad we could meet your expectations.
Thanks again for your support, Robinsons
Bishop Auckland Branch "a fantastic team."..
Big shout-out to the fantastic team at Bishop Auckland Branch—Lynn, Allyson, Jamie-Lee, and Aaron! You guys have been absolute stars throughout my property purchase. From guiding me through the process to sorting out the key handover and making sure everything was properly arranged, you really made things smooth and stress-free. Couldn't have asked for a better team to help along the way—huge thanks to all of you!
1. April 2025
Bewertung ohne vorherige Einladung
Antwort von Robinsons Estate Agents
Thank you! We really appreciate you taking the time to share your experience. It means a lot to us, and we're glad we could meet your expectations.
Thanks again for your support, Robinsons
Really great experience with Robinsons…
Really great experience with Robinsons Durham, cannot recommend highly enough. As we got closer to exchange/completion, we had regular updates and were constantly kept in the loop.
I don’t want to move again, but if I did, I would use them!
24. März 2025
Bewertung ohne vorherige Einladung
Antwort von Robinsons Estate Agents
Thank you! We really appreciate you taking the time to share your experience. It means a lot to us, and we're glad we could meet your expectations.
Thanks again for your support, Robinsons
Antwort von Robinsons Estate Agents
Thank you! We really appreciate you taking the time to share your experience. It means a lot to us, and we're glad we could meet your expectations.
Thanks again for your support, Robinsons
Recently sold a property using the…
Recently sold a property using the CHESTER LE STREET BRANCH Michelle, Chelsea, Karen & Michael managed the whole process professionally. Answering all queries swiftly ensuring the sale completed as quick as possible.
19. März 2025
Bewertung ohne vorherige Einladung
Antwort von Robinsons Estate Agents
Thank you! We really appreciate you taking the time to share your experience. It means a lot to us, and we're glad we could meet your expectations.
Thanks again for your support, Robinsons
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