Richer Sounds - Guildford Bewertungen 

1.326
TrustScore 5 von 5

4,9

10 London Road, GU1 2AF Guildford, GB


Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Both members of staff were more than helpful -did not rush us and answered all our questions. The goods were delivered the next morning as promised and are now being used. ~Just excellent service... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

The deputy manager Dan at your Guildford branch was most helpful. Dan understood our needs and guided us to the right TV & Sound bar. I would goes as far as saying Dan would be an asset to any company... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Called to place an order (website said to call due to low stock levels). Tayla from the Guildford branch was incredibly helpful, friendly and efficient. Gave me great advice and sorted my order, whic... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Richer Sounds. What can I say about them? I have been purchasing Hi-Fi separates from them for many years now, when they had only one tiny cramped shop on London Bridge Walk. They are a good, real... Mehr ansehen

Unternehmen hat geantwortet


Unternehmensdetails

  1. Hi-Fi-Shop
  2. Elektrofachmarkt
  3. Fernsehgeschäft

Vom Unternehmen geschrieben

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Kontaktinformationen

  • 10 London Road, GU1 2AF, Guildford, Vereinigtes Königreich

  • 0333 900 0050

4,9

Hervorragend

TrustScore 5 von 5

1326 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

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4,9

Alle Bewertungen

(1.326)

25.159 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

The staff you have are excellent

The staff you have are excellent, they really work to discover what is necessary. You then suggested an installation company who naturally backed up the service. It was great service!
Thank you

25. Juli 2026
Richer Sounds - Guildford-Logo

Antwort von Richer Sounds - Guildford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Bewertet mit 5 von 5 Sternen

Excellent service

Excellent service. Good attention to detail. Great guarantee.

20. Juli 2026
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Antwort von Richer Sounds - Guildford

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Bewertet mit 5 von 5 Sternen

Good advice with a very unexpected…

Good advice with a very unexpected follow up call to ask if the unit was OK and did I have any setup questions.

This is on top of a price without the physical shop premium.

18. Juli 2026
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Antwort von Richer Sounds - Guildford

Thank you for your 5 star review, it’s lovely to read your comments.

Bewertet mit 5 von 5 Sternen

Excellent knowledge

Everyone know exactly what they are talking about and I have not found a problem they can’t solve

18. Juli 2026
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Antwort von Richer Sounds - Guildford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Bewertet mit 5 von 5 Sternen

Speakers

Very helpful and polite

18. Juli 2026
Richer Sounds - Guildford-Logo

Antwort von Richer Sounds - Guildford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Bewertet mit 5 von 5 Sternen

Great Service from Guildford Branch

Great communication with Guildford branch. First by email then phone. Personal service, knowledgeable staff, real people, no auto AI bot nonsense. They worked to source what I wanted from another store and then get it sent out to me direct. Also made up some cables for me to collect at my convenience. Just great personal service.

10. Juli 2026
Richer Sounds - Guildford-Logo

Antwort von Richer Sounds - Guildford

Thanks for your kind review, we look forward to your next visit.

Bewertet mit 5 von 5 Sternen

Excellent customer service.

The sales person Dillon. Was very helpful and patient. As I was having difficulty trying to pay online. I didn't succeed. So arranged to go in and pay.
They price matched my purchase ,with a little bit more of.
And free delivery.

10. Juli 2026
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Antwort von Richer Sounds - Guildford

Thank you for your 5 star review!

Bewertet mit 5 von 5 Sternen

Great Experience

Support and advice from Franklin was excellent. He was very knowledgeable and personable. It was a great all round experience.

9. Juli 2026
Richer Sounds - Guildford-Logo

Antwort von Richer Sounds - Guildford

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Bewertet mit 4 von 5 Sternen

Thank you to Dylan at the Guildford…

Thank you to Dylan at the Guildford branch shop for all his help setting up my WiiMs to have individual or multi room music. There were a couple of issues which Dylan was very helpful resolving. This maintained my faith in Richer Sounds promise to help customers enjoy what they have bought. Real people. Real help. Real Service.

11. Juli 2026
Bewertung ohne vorherige Einladung
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Antwort von Richer Sounds - Guildford

Thank you for your feedback, whilst it's always disappointing to learn of any occasion where a customer experiences problems, we will always do whatever we can to solve them and it's great to hear Dylan exemplified that ethic here, and that the matter is now resolved.

The Customer Experience team

Bewertet mit 5 von 5 Sternen

The staff are very kind and very…

The staff are very kind and very helpful especially Franklyn he helped me and he was very kind to

3. Juli 2026
Richer Sounds - Guildford-Logo

Antwort von Richer Sounds - Guildford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Bewertet mit 4 von 5 Sternen

Very friendly staff who did their best…

Very friendly staff who did their best to help me.

30. Juni 2026
Richer Sounds - Guildford-Logo

Antwort von Richer Sounds - Guildford

Thanks for taking the time to leave your review, and for the feedback on the colleagues in our Guildford branch. Should you need any assistance of course, feel free to contact our customer services via customerservices@richersounds.com

The Customer Experience team

Bewertet mit 1 von 5 Sternen

i put in an order for a £900.00 HI FI…

i put in an order for a £900.00 HI FI system i was
told you would contact me when it was in and nearly 3 months later i found you only to be told the order
had got lost not over impressed
but i am very impressed with Cambridge hi-fi

28. Juni 2026
Richer Sounds - Guildford-Logo

Antwort von Richer Sounds - Guildford

I was truly sorry to read your comments, and whilst I'm pleased you are happy with the system itself, something has clearly failed from a communications point of view for which I sincerely apologise. The first order and payment I can see was from last month, although I understand a quote for the system was sent over in March but according to the records we have, was never confirmed with the branch.

We have tried to contact you multiple times to find out more and try and put things right, but not heard back as of yet. If you are happy to discuss things further with us, please do get in touch via..

seniorcomplaintsteam@richersounds.com

Apologies again,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Bewertet mit 5 von 5 Sternen

Walked in and bought a TV

Walked in and bought a TV had it in the van I'm under 20 mins Taylor was incredible walked in mentioned a model she then stated we have a ex display which will cost more but definitely an upgrade and holy god the picture quality is insane she was helpful and handy even gave me a hand to put it in the back of my van couldn't fault the service I know where I'm getting my TVs from now on

20. Juni 2026
Richer Sounds - Guildford-Logo

Antwort von Richer Sounds - Guildford

Thanks for your 5 star review, we look forward to seeing you again next time

Bewertet mit 5 von 5 Sternen

Easy ordering and pickup

Always buy from Richer if I have the option, even if not the absolute cheapest, because their service, staff and collection from shop is second to none. The JBL 200 is a brilliant smart speaker too, can’t recommend highly enough.

23. Juni 2026
Richer Sounds - Guildford-Logo

Antwort von Richer Sounds - Guildford

Thank you for your 5 star review!

Bewertet mit 5 von 5 Sternen

Superb Service as always!!

Richer Sounds in Guildford, is my go-to place for all things Hi-Fi. The staff are always welcoming, helpful, and are all very knowledgeable. They are always more than willing to assist you however they can, whether that be to explain what 'something does' or even demo an item if that's required. This trip was a little different, as I knew exactly what I was purchasing, so I chose Richer Sounds because not only was I able to get everything I wanted in the one place, but there were decent offers on a couple of the items. I purchased a new 'desktop' amp, a new headphone DAC Amp, along with a pair of new Klipsch Reference Speakers, with some new made to order speaker cables.
Yet again Franklin was superb, and organised everything, and even made the cables up while I waited, so I could leave with them. I can't recommended them highly enough, Richer sounds should be everyone's 'GO-TO' place for all things sound & vision/Hi-Fi !!

20. Juni 2026
Richer Sounds - Guildford-Logo

Antwort von Richer Sounds - Guildford

Thank you for your 5 star review, it’s lovely to read your comments.

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