REI Bewertungen 439

I purchased an REI Brand tent 2 man 3 pole approx 3.5 years ago used it one time and then put it away in storage. I pulled it out yesterday and found all bungy cords running thru the center of tent poles had lost all elasticity so I called REI and the gal on the phone told me that they can repair them and it would only cost 0.35 cents a lineal foot. I said ok and drove out to the store and ended up paying $52.00 when it should have been $7.00. I was misled by them and they took no responsibility. I spoke with the manager and he completely kept ignoring my primary complaint of what I was quoted before I drove out. I have been a member since 1992 and have made many many purchases over the years REI is now minus one customer due to this over charge.

With the advent of REI workers liberation, the time has come to directly address those peakbaggers living at REI hq. We solved Eiger. We conquered the Seven while you were still suckling at your mother’s breast. Why do you fear my simple gaze?

Where’s the zero star option? Seriously, never again. Don’t buy and definitely don’t buy online.
Take about side stepping, if it was a dance competition they’d win hands down.
Holy moly they are the most incredibly lost delivery company I’ve ever had the displeasure of working with.

As a member of REI for over 40 years, it’s heartbreaking to witness the steady decline of a company that once stood as the gold standard for outdoor adventure, education, and community. REI is no longer the organization envisioned by Mary and Lloyd Anderson. The spirit of cooperation, quality, and passion for the outdoors that defined REI for decades has been replaced with cost-cutting measures and subpar services that betray the trust and loyalty of its longtime members.

Customer service has suffered dramatically, and one clear example is their use of OnTrack delivery service—an unreliable partner that consistently fails to deliver packages or provide accountability when things go wrong. This kind of decision reflects a troubling shift in priorities away from customer satisfaction and integrity.

Perhaps most disappointing of all is the recent shutdown of the REI Adventures program. For decades, REI led the way in outdoor education and guided travel, offering transformative experiences that connected people to nature and to each other. Now, that legacy has been cast aside.

REI once meant something. It stood for quality, community, and a shared love of the outdoors. Today, sadly, it feels like just another retailer chasing margins instead of meaning. I never thought I’d say this, but after 40 years of loyalty, I’m questioning my place in the co-op.

I have been an rei member for a long time. I have had some troubles recently but this was the last straw - I ordered things from the annual sale - they canceled an order even though I could order it online again, they had packages for me to pick up but when I went to pick them up -they said I needed a different payment - I went to amex and showed them the charges were on my account - they could not figure it out. I asked them to cancel and they canceled one order but not the other so I had to call and spend another hour on the phone to get it cancelled. REI has gone so down hill recently it is surprising

The products and stores are great but their online ordering is brutal. They give false promises on availability, constantly change delivery dates and cancel orders when they say they still have the items in stock. Do better!

Poor customer service! Do not buy anything online as it will not be delivered on time or at all. Went to customer service and all they told me was to waist a couple more days or they could replace and would take several more days. Purchased a birthday gift for day before delivery and no updates for over 3 days as to where package is. Unreliable, untirstworthy and no customer support.

Was advised to buy a pair of shoes from here hoka bondi 9 and they fell apart in less than a month and was told that was normal wear and tear. Halle the manger in Westbrook Maine looked me in the eyes and said three weeks for a shoe like this is normal. They are selling defective products with no care to the customer my foot fell right through the mesh in these shoes in less than a month

Why send a catalogue that has no prices?
% off of what?
Waste of time

Called REI in Pineville NC and asked for an employee to hold a Sea to Summit travel neck pillow for me.
No problem he said we have it in green, ok then I’ll pick it up this afternoon around 4 or so.
No problem he said, we are open until 8!
I arrived at approx 5:05 and asked for the neck pillow.
Youngster with long hair said oh you ordered it?
No sir, I had called earlier and the gentlemen I spoke with said this was the process.
Oh ok?????
Clueless, asked me the same question again and a third time!
The lady next to him was helping another customer interrupted and asked the same question.
I explained again….and they handed me a regular pillow in green, not a travel neck pillow.
She called for help upstairs and Lawrence called and came down with a small neck pillow.
Not green and not a large size.
Great for a child or a petite lady.
Why is it so hard to listen to the customer and understand what the customer is asking for.
The lady kept telling the youngster that he was doing A Ok, when in actuality he was not!
The one I spoke with on the phone did not listen to my description of what exactly I had asked for and the youngster was clueless.
I understand he was a new employee and learning but when you are working with the public, you must have the ability to speak up and understand your customers request!
Apologies were all around, but to little to late!
I’ll just order off the web from now on!
Thank you!

Today I talked to a gentleman, Patrick Degree. He answered the phone when I called 800-426-4840. I can’t rave enough how helpful he was. If I could give him 10 stars I would!
I really like REI AND LIKE THE PEOPLE THEY EMPLOY.

I don't trust the CEO of a company that dislikes the USA so much. She's going to ruin this company with her political stance, I'll be taking my money elsewhere in the future.

日本より。
カスタマーサービスに3回連絡したが、返信なし。
4回目でやっと返信があったが、国際発送が混み合っていると私に関係のない言い訳をメールの最初の文章に加えて来ました。
また、注文と全く異なる商品を発送をしたにも関わらず、私に直接関税を返金せず、DHLに連絡させるよう促し、顧客に手続きをさせる。DHLも迷惑でしょう。
ここまで最低なオンラインショッピングは初めてです。
From Japan.
I contacted customer service three times, but no reply.
I finally got a reply on the fourth time, but they added an excuse that had nothing to do with me, that international shipping was busy, to the first sentence of the email.
Also, even though they shipped a completely different item from the order, they did not refund the customs duty directly to me, but instead encouraged me to contact DHL and have the customer do the procedure. DHL must be a nuisance as well.
This is the worst online shopping experience I've ever had.

I went into an REI store for the first time and the experience was great! I was looking at an air mattress and the help I received was really good and the people seemed great. I was there just to look at the product that I found on line that had some high ratings, but I didn't want to buy it right away because there was a sale coming up and it would be beneficial to wait. I decided I would purchase it a few weeks later during the sale. The staff said that if I purchased a membership I would get the cost back with a gift certificate which I could apply back to my planned purchase. They also told me that if I purchased a $120 gift certificate while I was there that I would receive a 20% bonus on the gift certificate ($24 credit). I was told that it would go onto my account automatically and I could just sign onto my account and see it when I got home the same day. The following day I signed on to find no credit on my account. I called the REI store in Bellingham where I made the purchase and was told that there was no such credit. I spoke with the manager and he told me at first that there was nothing he could do. I was furious and he eventually agreed to give me the money back for the gift card, but unfortunately there was nothing he could do about the membership because there are "no refunds on memberships". This is completely bogus because I only paid for these things because his staff talked me into believing the whole package was a good deal. Then when I agreed to take the refund he said he couldn't do it over the phone and that I would have to return to the store. It's a 2.5 hour drive for me each way to get to that store. As this was completely unacceptable to me because of the fact they took my money on false pretences and then wanted me to go on a 5 hour road trip to recover some on my costs. I asked to speak with his manager and his reply was that he was the manager. I'm going to try and take care of this through my credit card company, but I would highly recommend that you stay away from this crooked company.

Saratoga CA REI bike repair place. Their process seems convuluted. They seemed to do good work
They rescued my Giant Mountainbike.

Their stores are wonderful, wonderfully designed and full of all kinds of outdoors clothing and equipment and more. The membership model is great too, with part of your purchases back every year. REI has been around forever too, and it’s not about to get bought by some private equity firm who’d suck out all the capital and goodwill as they run it into the ground. The only bad thing I can say about REI is that I don’t get to visit and take advantage of it all enough. I’m amazed at some of the bad reviews here, since REI is anything but a scam, but people who’ve had bad experiences need a way to complain too.

I recieved a gift card from my dying mother at Christmas I went to use it for the first time in store a couple days ago just to find out their is zero balance on it and I have never used it . The clerk gave me REI CS number I called their CS person I talked was so rude she refused to help find out why there is a zero balance she told me to reach out to the person that gave it to me I told her she is dead can’t do that I. Have not shopped REI for over two years I’m disgusting their company feels they need to scam people . I will be looking fur another outdoor store to shop in the future

Every time I go in to try on sneakers their is absolutely no help! I recently visited the store in Carlsbad via montebello I finally had the opportunity to try on a few pairs. I went to try on the second pair and discovered there was only one sneaker in the box! No thanks I’m sticking with the running center!

This company is expensive which is okay, however, they don't provide bags for your purchases. I get being eco friendly and all but there are other options. I fail to believe that carrying $500+ dollars of merchandise through the rain is the only way they can contribute to the environment. Maybe not use as many lights in the store as you have. Or compostable bags, or the boxes used to receive your inventory.

This was my first—and last—time ordering from REI. The overall customer service system is poor, though the individual customer service agents are professional and do their best within the limits of the system.

After placing an order, my payment went through and everything seemed fine. However, REI later emailed me requesting I call them to update my payment information. They never called me directly. When I called in, they told me the payment hadn’t gone through—despite my bank clearly showing that it had. I ended up paying again and now have to work with my bank to issue a refund or dispute the original charge.

To be fair, when I finally reached a representative by phone, she was polite, professional, and genuinely tried to help. Unfortunately, it’s clear REI does not equip their customer service team with the tools or systems needed to deliver a smooth experience.

If you need help with an order, calling is really your only option—and even then, don’t expect the process to be quick or easy.