reginox.nl Bewertungen 

Zelfs een ster is nog te veel.. binnen 2 jaar aan onze 2e wasbak bezig. Een RvS spoelbak met zwarte coating.
De eerste kregen we nieuw van onze keuken leverancier..hier ontstonden blaasjes en de coating liet los. een formulier moeten tekenen dat dit eenmalig was. Nu met de nieuwe was bak precies het zelfde. Ik
Ga toch nog eens contact opnemen met de keukenleverancier waarom ze dit merk nog leveren..

Hi How are Reginox ,still in business looking at their reviews!!! We bought a copper sink and attachments for nearly£1000 ,After 3 months we noticed a discolouring and asked them how to clean we used the product they suggested and it made no difference,.We got our suppliers to speak to them because they will not speak to anyone else! They accused us of using an abrasive cleaner!! The one they recommended was over £25 and it did not work. There last comments were tough we ate not entertaining any replacement!! Asked abot 5 year guarantee!! They said we had nullified it using an abrasive cleaner which we had not. The next step we are considering is legal action under the consumer rights act ! At which point they hung up!!

Koop hier absoluut niks! We hadden hier een zwarte wasbak besteld, omdat in onze keuken eerst een rvs wasbak zat wat wij niet mooi bij de keuken vonden passen. Bij de spoelbak die we besteld hebben liet na 2 maanden de coating al los! Als ik contact met ze opneem geven ze ons de schuld, dat wij agressieve schoonmaak middelen in de bak gedaan zouden hebben.. dit is niet waar! Want wij hebben een vaatwasser, en gebruiken de bak alleen voor handen wassen. De enigste oplossing die ze aanbieden, is een nieuwe spoelbak toe sturen maar dan wel een RVS!!! Die we hiervoor al hadden, en juist ingeruild hebben voor de zwarte! omdat een zwarte mooier in de keuken past. Dit bedrijf moet direct stoppen, want ze lichten mensen gewoon op! Normaal zat er garantie op, maar ze schuiven de schuld gewoon naar de klanten! Ik bestel hier in ieder geval nooit meer wat. Ik ben uit eindelijk maar akkoord gegaan met de rvs spoelbak, omdat ik niet weer geld had om een nieuwe zwarte te kopen. Maar ik wou gewoon mijn geld terug! zodat ik ergens anders wel een goede zwarte spoelbak kon kopen. Helaas was de enigste oplossing die ze wouden bieden een rvs spoelbak opsturen! Ik heb ruim voor dat de garantie periode voorbij was meerdere malen contact gehad, maar het zijn gewoon oplichters!

Hele slechte coating, gelijk stuk

Well, looks like I’m going to buck the trend here, but my experience of Reginox Service was outstanding. We moved into a new home in 2018, which included a lovely white ceramic sink with a fitted Reginox mixer tap. Eventually, after much abuse from my kids, the mounting plate at the base of the tap broke leaving the whole tap unit loose (though still working as a tap). I was pessimistic on the chances of Reginox helping as the tap must be at least 6 years old, and I wasn’t the person who bought it. However, after Googling ‘Reginox’ I saw a comment about how helpful they had been, so I gave them a call.

I got straight through to Libby in their customer service who was immediately helpful. After my initial explanation she consulted the warehouse, who had an idea of what the problem might be but asked for more clarification. They asked me to email photos of the tap, which I did (very easy these days if you have a smart phone), and within 1 hour I had a reply asking for my address so they could send me the spare part I needed - free of charge.

It hasn’t arrived yet (that was yesterday), but whether or not it fixes the problem (I will update when it arrives), it is worth mentioning now that they have been impressive in their willingness to support - remembering that I didn’t buy it and it’s at least 6 years old.

Clearly I’m not disputing others’ experiences, my Libby, representing Reginox UK, has been exemplary; based on my experience of the product (lasted well for at least 6 years), their support team (warehouse and Libby personally) I would definitely consider going back to Reginox for future sink and tap needs.

Thank you for providing excellent customer service, I hope the warehouse staff and Libby are recognised by their managers for the value they add to the business (people in ‘back room’ are often forgotten).

Justin

Bought a Reginox ceramic sink as have been pleased with one we had 5 years ago in another kitchen BUT they are now on Mark 2 and as if drilling the hole for the tap isn’t worrying enough they now don’t put a dot on the upper surface to show you where to drill ,website page with measurements not available and the underside is no longer deeply scored with the circle to make forming the hole easier so you have to drill and drill and drill through the entire thickness.Then just when you think you’re home and dry and go to fit the waste and drain supplied in the box with the sink they don’t fit as the large central screw that holds it all together isn’t long enough for a ceramic sink .Contacted their Customer Services who were totally unhelpful insisting I had to take photos and send them to who we had the sink from and get them to liaise with Reginox as they were the customer not me .What a complete faff.Basically they would like you just to crawl away and sort it all out yourself .AVOID AVOID AVOID they don’t deserve the business.

Witte spoelbak, waardeloos ding! Na een paar maanden gebruik begon het verf af te brokkelen. Gebeld en gebeld en wordt van het kastje naar de muur gestuurd. Nooit meer iets van Reginox kopen, echt waardeloos.

Ook wij hebben de ervaring dat deze spoelbak absoluut niet bestand is tegen warm water. Nu ruim 1 jaar in gebruik en de coating gaat bobbelen en gaat kapot.

Waardeloze zwarte spoelbak, dat het niet helemaal krasvrij kan blijven kan ik begrijpen maar dat de coating na 1.5 jaar er al af gaat valt zwaar tegen. Volgensmij is het de bedoeling dat een wasbak gebruikt kan worden als een wasbak en tuurlijk doe je voorzichtig maar zelfs dan krijg je dit resultaat.

Absoluut geen aanrader.

Waardeloze zwarte spoelbak, de coating vertoont al na een jaar blaasjes en de coating laat los. Na melding van deze klachten wordt het afgedaan als verkeerd gebruik. Slechte service van reginox en van onze keukenleverancier (Hanegraaf Keukens uit Heesch) Als je een keuken van 23000 euro koopt mag je toch verwachten dat er kwalitatief goede produkten geleverd worden.

AVOID AVOID AVIOD NO SHAME COMPANY. We purchased a kitchen sink through a third party business. The sink was not cheap. 20 months after instalation the sink begain to leak. We were asked to take photos of the leak. After sometime they told us a hot pan had been put in the sink and this damaged the sink...we were told we should have checked there website as to how to use a sink...we did check their website that is vague to say the least. Has anyone ever come across a sink in any case that you cannot place a hot pan in? They refused to take any responsibility for an item that was not fit for purpose. A complete sham of an excuse, We have never come across such nonsense....having read other similar reviews I note this company offer no defence for 96% poor reviews. Please avoid this company at all costs as they have no conscience or shame.

Waardeloze kwaliteit! Mat zwarte spoelbak, na enkele keren gebruik (enkel potjes van plastiek in afgewassen - bak staat in een berging ) stond hij reeds vol met krassen en plekken > zwarte coating volledig weg op plaatsen.
Via aannemer foto’s gestuurd, enkele keren feedback gekregen dat we niet goed behandelden?! Producten gekocht, geen verschil uiteraard.
Eindresultaat : na 7m heeft aannemer beslist om zelf een andere bak te plaatsen wegens uitblijvende service na aankoop vanwege Reginox. Zij leggen de verantwoordelijkheid volledig bij de klant.
Absoluut GEEN aanrader dus!

After 6 months my Reginox 3 in 1 stopped working. After hours of calls (very friendly and helpful people) and replacement of filters and various other things I was told to do, the unit was replaced. 4 months later same problems with replacement unit.
To make matters worse we were given no paperwork for the replacement unit and so could not register it for its guarantee.
I’m giving up with Reginox and will spend the money to get a product that works for more than a few months.

Goed en snel geholpen! Zeer klantvriendelijk en denken goed mee!
Helemaal top!!

I purchased a reginox 3 in 1 hot tap and after 13 months the handle that turns the hot water on is almost falling off.
The tank that holds the water has been leaking for over a week.
We contacted reginox who did not want to know they said we need to call water solutions .After contacting them the said we need to go to the manufacture.
The manufacture told us that we need to have changed the filter and descale it for the warranty to apply.
I told them half a dozen times that we have done that and they are just finding excuses so they won't have to replace it.
They have caused us so much stress, I am now starting a small claims court against them.
A warning to everyone do not buy any of their products as they are of the worst quality and they are the only company that I have dealt with that will not fix a faulty product while under warranty .
Costas

The plug for the stainless steel kitchen sink is very difficult to grasp to remove it. There us hardly anything to hold onto. Anyone with any arthritis in there hands will not be able to remove the plug from the sink

I got sucked in by the aesthetics and bought 4 sinks for properties I own. These sinks started to show scratches and slight indentations from the first day of use. Within a week they looked worse than the Franke ones I had replaced (and they had been in use for 15 years!). The fact is that the material is not fit for purpose and these sinks cannot be used for their intended use. Yes you can look at them, but you cannot use them. I raised a complaint and like other reviews here was told that I had not used the sink properly .. in other words I had made the mistake of using the sink! I will pursue a claim but the world does not favour the consumer these days. But the final word ..these sinks are truly rubbish!

I bought a Reginox chrome twin lever mixer tap Brooklyn 4 yrs ago.
The tap came with a 5 yr guarantee.
The tap has started to constantly drip.
I contacted Reginox, thinking it would be a simple washer to replace, which I was happy to do, just needed to know the size.
I had an e-mail from Charlotte to say it needs new cartridges, she also sent me a link for these,
Frances peglar araya the cost is £106.
So I went back to my supplier to take up the guarantee surely at 4 yrs old I should not be replacing
this part.
They looked into it and several e-mails and photos and 1 week later.
Told me it was a replaceable part and not covered by the guarantee.
They did find an alternative cartridge, which they said
should be compatible with my REGINOX Brooklyn mixer tap priced at £17.66 plus VAT and £6.50 postage. (I am not sure if this is for a pair of cartridges or one) would not give me details of their supplier for me to check. and has now closed my case file.
I went back to Reginox to confirm the Guarantee,
Charlotte said it is basically the casting that is guaranteed for five yrs, and cartridges only 1 yr.
I questioned that surely cartridges should last longer than this, but she said it is what they expect at around this age of 4 yrs.
Just thought I would let prospective purchasers know
what they could be faced with if buying a Reginox Brooklyn mixer tap.

i agree with all comments about this products. it gets stained and scratched easily leaving grey lines. is a pain to clean everyday. It deserve minus one star if that was possible. i hope everyone interested in this sink to come cross these comments before deciding to buy. !

Absolutely dreadful Company! DO NOT USE! we bought a brand new home a while back and the kitchen tap is from Reginox. The tap has 5 years warranty. When contacted Reginox, after 10000 back and forth emails, where someone called Charlotte told me 'she believes is a ring issue which they don't supply' and when I challenged her how does she know if no assessment has be done told me '9 times out of 10, is the ring', I have asked her to provide me with the complaints procedures. She got back telling me 'we don't have a complaints procedure for end users as they are not our customers" ABSOLUTELY DREADFUL! will take this further with Consumer Rights and any other relevant authority for sure! This is completely unacceptable!