Regan & Hallworth Estate & Letting Agents Bewertungen 

58
TrustScore 4.5 von 5

4,7

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

From Day 1 of selling my property , I can honestly say Regan and hallworth staff have been absolutely exceptional !!!! Their support , care , professionalism, and regular contact with me about ever... Mehr ansehen

Bewertet mit 5 von 5 Sternen

We are very pleased that we chose Regan and Hallworth as our estate agent, as the house was sold within 5 days. Their professional, stress free and friendly service was 5 stars, and I would fu... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

R&H managed my rental for years. Never had a single issue. They always found good tenants and dealt with any minor issues they were presented with. Also they recently sold my house within 1 week of be... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Rented a property of Regan and Hallworth for 2 years and the service the quality off communication has been nothing but the best any problems they was there rite away to help me with what ever it... Mehr ansehen

Unternehmensdetails

  1. Immobilienagentur
  2. Hypothekenmakler
  3. Immobilienmakler

Vom Unternehmen geschrieben

Regan & Hallworth Estate Agents opened their first branch in Wigan on Library Street in 1996 and now have 2 more branches strategically positioned within the town. All 3 branches have firmly established themselves as the market leader in their respective area and employ 16 local people with a combined experience of over 250 years making us one of the most experienced estate agents you will find anywhere. Many of our team have been with our firm for a decade or more and we pride ourselves on providing a first class service. We are a results driven company with a firm with a 'can do attitude' and have always tried to use the latest innovative technology in advertising, marketing, photography and social media. In 2017 we launched our own in-house lettings department and have since grown into one of the industry's leading experts, offering a range of options from a let only to fully managed services. We also offer in-house independent financial advice in conjunction with LR Finance.


Kontaktinformationen

4,7

Hervorragend

TrustScore 4.5 von 5

58 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

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4,7

Alle Bewertungen

(58)

20 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 2 von 5 Sternen

Unprofessional

Agent turned up to show us around property . On entering the bungalow , another woman walked into house and agent disappeared outside with her to show her round the garden without even explaining to us who she was or that he was leaving us to fend for ourselves . We attempted to open back door and didn't have a key and could not prize the agent away from other woman ... we waited and waited and he carried on chatting to her . We walked to the gate in clear view of him and he saw us and Still chatted to her ... it was only when we open our car doors to get In that he said " have you seen enough now " ??
My husband then explained how we had been ignored since the other woman had turned up despite us being there 1st and having traveled 40 miles to view the hoise.
Very very unprofessional service... wasted petrol and time to be ignored . I will not be using your estate agents

26. Juni 2023
Bewertung ohne vorherige Einladung
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Antwort von Regan & Hallworth Estate & Letting Agents

Sorry. The bungalow you were viewing has proven to be very popular with buyers and we have had to book multiple to make sure we can fit everyone in before it inevitably sells. Unfortunately we had 2 clients turn up at almost the same time so the agent (Joel) thought he was doing the right thing by allowing you time to go inside and view the bungalow privately (as you had arrived 1st) by taking the other client around the gardens to view outside. When you finished inside, he did come over to you and asked if you had any questions and if you wanted to be shown around the gardens but obviously you declined. We are sorry you felt you wasted a trip but you did get time to view the property privately. Since covid this system has proved very popular with our clients as it minimising their exposure and reduces their risk of infection. We assume the property is not suitable but if you would like to discuss anything we are available 7 days a week and would be delighted to help.

Bewertet mit 2 von 5 Sternen

Appalling lettings service

If you let with Regan & Hallworth, KNOW YOUR RIGHTS! I decided to vacate my rental property after several ongoing maintenance issues were ignored and they tried to enforce a rental increase illegally. They then wrongfully deducted the amount as 'rent arrears' from my security deposit upon moving out. I disputed this through the DPS who confirmed the rent increase was improperly proposed and returned the funds to me. I waited three months and had to submit a significant amount of evidence for my own, wrongfully withheld money to be returned.

Any maintenance issues (there were a lot) were not efficiently dealt with and there was little to no contact from the agent when informed (until they needed something themselves). I would not recommend. If you do decide to let with them, make sure you're clued up on your tenant rights on gov.uk.

30. Januar 2023
Bewertung ohne vorherige Einladung
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Antwort von Regan & Hallworth Estate & Letting Agents

Hi Amelia. We are always disappointed to learn customers have been unhappy with any our services and have looked into your recent review and wanted to make the following comments:

We did a rent increase as per the landlords instruction (as you know rents have been steadily going up over the last two years and the increase was in line with the current market conditions) and notified you of this. You initially agreed in writing to the increase but then changed your mind last minute (which you are entitled to do). Unfortunately you didn’t pay the rent on time so was technically in arrears when you served notice to vacate the property. The landlord asked us to submit the claim via DPS for it which we did.

All the maintenance that you reported was sent to the landlord and contractors were instructed (which we have evidence of).

I'm sorry you feel that we did not act in good faith but we simply followed best practice by instructing DPS (who are independent) to process the claim for both parties and I am happy to hear that the claim has been settled.

Bewertet mit 5 von 5 Sternen

Five stars just isn’t enough

Five stars just isn’t enough. From start to finish the service was excellent, Joel came out to value our property and offered really helpful and realistic advice which helped us to achieve the best possible price in the current market. Paula was our main point of contact throughout the sale and we couldn’t have asked for a nicer person to look after us, she was really proactive, knowledgeable and went above and beyond to ensure that all parties were kept in the loop at all times. Not forgetting the rest of the team who were really professional and friendly throughout the process. I would highly recommend Regan and Hallworth and would like to thank them again for looking after us so well

24. Februar 2023
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Antwort von Regan & Hallworth Estate & Letting Agents

Thank you Joanne for leaving this review. We love getting such positive feedback from clients and really hope that you settle into your new home. Joel, Paula and the rest of the team send you their best wishes.

Bewertet mit 5 von 5 Sternen

First class, from start to finish. Jane Ruddy is absolutely exceptional

Selecting the right Estate Agent these days is a minefield, a monumental task, but such an important one that shouldn't be underestimated.
With all properties now visible on Rightmove, the focus has rightly shifted to post sale service (that's where all the stress occurs).
Having now sold our property with Regan & Hallworth, I genuinely couldn't speak any highly of their service. Jane Ruddy is exceptional. Our move was a particularly complex one. A chain consisting of 5 parties, including two relocations. Jane had our back every time. An absolute credit to the business. I'd go out of my way to recommend Regan & Hallworth. First class from start to finish.

25. Januar 2023
Bewertung ohne vorherige Einladung
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Antwort von Regan & Hallworth Estate & Letting Agents

Thank you

Bewertet mit 5 von 5 Sternen

We couldn’t have asked for a better Estate Agent!

Regan and Hallworth were so helpful throughout the process of us buying our first home! They were always so quick with communication and so professional. We couldn’t have asked for a better Estate Agents throughout this process and a special thanks to Lisa who was always so helpful and so kind!

21. Oktober 2022
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Antwort von Regan & Hallworth Estate & Letting Agents

Thank you for leaving us such a great review. We always appreciate people providing feedback and love to hear from happy customers. Lisa will be delighted to hear that you were so happy with the service she provided. We all hope you enjoy living in your new home.

Bewertet mit 5 von 5 Sternen

We would highly recommend Regan &…

We would highly recommend Regan & Hallworth for both for their Letting and Sales Services. Lee & Laura has helped us over the years as landlords with good advice, help and support when required and Megan on the sale of the property as she always kept us updated of the progress on the sale from start to finish.

28. Oktober 2022
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Antwort von Regan & Hallworth Estate & Letting Agents

Thank you for continuing to use our company for both sales and letting and are delighted that you have found the time to leave such a nice review. Thank you so much.

Bewertet mit 5 von 5 Sternen

Great service

Lisa in particular, but all at Regan and Hallworth were great through the process supporting me to get my house on sale quickly to enable an offer. Unfortunately I’ve decided not to sell at the moment due to market conditions but I will certainly use them again in the future.

27. Oktober 2022
Bewertung ohne vorherige Einladung
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Antwort von Regan & Hallworth Estate & Letting Agents

Its a shame things didn't quite work and despite you not moving this time we really appreciated you leaving us a 5* review and look forward to hopefully helping you to find another suitable purchaser in the near future.

Bewertet mit 5 von 5 Sternen

Excellent customer service

Excellent customer service! I cannot recommend Regan and Hallworth enough. Victoria made buying our first home so enjoyable and was lovely to talk to throughout the process.

6. Oktober 2022
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Antwort von Regan & Hallworth Estate & Letting Agents

Thank you for leaving us a review. Moving home can be very stressful but we are delighted that you had a good experience buying your first home. If you ever require any further assistance please do not hesitate to contact us. All the best in your new home. Enjoy.

Bewertet mit 5 von 5 Sternen

Absolute first class service

Absolute first class service, Lisa was amazing thoughout. Would highly recommend and definitely use again.

25. Oktober 2022
Bewertung ohne vorherige Einladung
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Antwort von Regan & Hallworth Estate & Letting Agents

Thanks Daniel. We will let Lisa know how pleased you were.

Bewertet mit 5 von 5 Sternen

amazing the team at Regan & Hallworth

I just want to say how amazing the team at Regan & Hallworth, Wigan have been … they went the extra mile & I felt expressed the highs &
lows of buying & selling a house … special mention for Megan, Victoria & Joel from Parbold … I would highly recommend & will be using in the future for any buying & selling of property 👍

19. Oktober 2022
Bewertung ohne vorherige Einladung
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Antwort von Regan & Hallworth Estate & Letting Agents

Hi Julie. Thank you for leaving us such a lovely review. If you do ever brave moving again we would love to hear from you.

Bewertet mit 1 von 5 Sternen

Absolutely disgraceful

Absolutely disgraceful! Had our offer accepted on a property for them not to take the for sale sign down or change to sold stc/ sold. Spent £1000’s on mortgage fees, our mortgage application, storage for furniture, rennovations and even went with these to sell our current house only to be informed that the house we had our offer accepted for had been sold behind our backs! We listed our house 3 weeks ago and had no for sale sign put up after calling them for days on end! Will not be selling our house with these or ever doing business with these again! Sneaky and horrible!

21. August 2022
Bewertung ohne vorherige Einladung
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Antwort von Regan & Hallworth Estate & Letting Agents

Hi Toni. I'm sorry you have missed out on this property but a lot of the information above is factually incorrect.

Although your offer was provisionally accepted, you were dependent on selling your house to buy the new one and we did inform you from the start that our clients instructions were to leave the house on the open market until you were in a position to proceed. This is why it was still advertised for sale and no sold board was erected. The house was never marked as sold and no solicitors were instructed. Also we had no call for survey etc so not sure why you have incurred any costs. We listed your house at no cost to you but unfortunately we did not generate a sale in time. We only spoke to you yesterday to advise the sellers had accepted another offer (which was proceedable) asking what you wanted to do and if you wanted to continue advertising your own house for sale and look for somewhere else or if you wanted to remove it from the market. I understand you had exchanged telephone numbers with the vendors and had direct contact with them but we have no control over any private agreements you may have with them. We have always been transparent with you regards your offer and our clients instructions.

Again, we are very sorry you have missed out on a property but despite all our best efforts you were unfortunately never in a position to buy.

Bewertet mit 5 von 5 Sternen

Thank you Megan Molyneux

Just want to say a huge thank you to Regan and Hallworth , Wigan, especially Megan Molyneux who I can’t praise enough, she was helpful and efficient from day one, great communication and always available. I wish her every luck in her very promising future. Lorna Carroll

9. August 2022
Bewertung ohne vorherige Einladung
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Antwort von Regan & Hallworth Estate & Letting Agents

Thank you so much Lorna for leaving this review. Megan is delighted she was able to help you and we all wish you the very best.

Bewertet mit 5 von 5 Sternen

Thankyou to Regan & Hallworth…

Thankyou to Regan & Hallworth especially Anthony Gee and Jane Ruddy for all your help. You have made a very difficult situation easy and we as a family are appreciative of that. Thankyou Jane for the communication with the buyer and I am sure they would agree you have been professional, courteous and very respectful. Thankyou to you all

30. Juni 2022
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Antwort von Regan & Hallworth Estate & Letting Agents

Thank you Sharon. We are glad we could help.

Bewertet mit 5 von 5 Sternen

Highly recommended!

Highly recommended. We used R&H for buying and selling. The marketing was fantastic and the team kept us updated every step of the way

24. Juni 2022
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Antwort von Regan & Hallworth Estate & Letting Agents

Thank you Lauren. If you ever need anything please let us know.

Bewertet mit 5 von 5 Sternen

Exemplary service - 5*

Recently adopted the services of the Wigan office, namely Paula - this time to sell a property.
As per our previous experience, the service was exemplary. From marketing to completion.
Our contact Paula went above and beyond to communicate between all parties to ensure the smooth running of the sale.
I cannot recommend Regan & Hallworth highly enough and would not use any other estate agent.
Highly recommended !!!

24. Juni 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Outstanding service

Outstanding service from there sales and lettings department. Recently purchased a property from them, it was listed for rent within 48 hours and we have a number of potential applicants viewing on Monday already. 5 Star service from start to finish. Thanks.

23. Juni 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great service

Great service. Reliable with good communication. Would recommend.

23. Juni 2022
Bewertung ohne vorherige Einladung
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Antwort von Regan & Hallworth Estate & Letting Agents

Thank you for taking the time to leave us a review.

Bewertet mit 5 von 5 Sternen

I have been dealing with Regan &…

I have been dealing with Regan & Hallworth for the last 10 years and they have helped me buy my last two homes. The staff are amazing in particular Jane and Paula so helpful and they supported me through the process.

If your looking to sell or buy a home i'd recommend them.

23. Juni 2022
Bewertung ohne vorherige Einladung
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Antwort von Regan & Hallworth Estate & Letting Agents

We are delighted that you have been a long-standing customer of ours and will strive to continue to provide the best levels of service if you decide to move again in the future.

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