Redbrik Bewertungen 

237
•
TrustScore 4.5 von 5

4,6

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Beth has been outstanding, keeping us updated every step of the way with the progress of our property\. You and Leanne have both been so reassuring and supportive right from the very start, making t... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Maya and Olivia were very friendly, professional and helpful from the viewing too handing over the keys.i would recommend redbrik , itsva shame they don't cover derby

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Alex Roberts was really helpful with my enquiry. He explained everything patiently and in detail, giving me options to make the best decision for myself Used Redbrik as my letting agent since Octob... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Ollie recently showed me around a property, and despite finishing his last viewing for the day he agreed to squeeze me in. He took the time to walk me through every part of the property, didn't make m... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Immobilienmakler
  2. auch in
  3. Hausverwaltungsunternehmen
  4. Immobilienberater
  5. Immobilieninvestment
  6. Immobiliensachverständiger
  7. Immobilienvermittlung

Vom Unternehmen geschrieben

An award-winning local independent estate agent, selling and letting homes across Sheffield and Chesterfield. We are a team of over 60 property specialists with expertise and experience in residential sales, lettings and new homes. Great service and incredible marketing are our passion, so whether you're selling, letting, or searching for something new, we're here to help you find your place.


Kontaktinformationen

4,6

Hervorragend

TrustScore 4.5 von 5

237 Bewertungen

5 Sterne
4 Sterne
3 Sterne
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1 Stern

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4,6

Alle Bewertungen

(237)

93 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Tom and Tammy

Tom and Tammy of Redbrick estate agents at Crystal peaks Sheffield were very professional,kind and very supportive during the sale process of my mum and dad’s house.From the start of the sale process right though to the eventual sale which only took 3 weeks to achieve the full asking price I can’t thank them and the company enough.I would highly recommend them to anyone who wishes to sell a property.Charlain

16. Mai 2025
Bewertung ohne vorherige Einladung
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Antwort von Redbrik

What a fantastic review to read! Thank you for taking the time to share your experience with Redbrik, and we'll pass on your kind words to Tom and Tammy :)

Bewertet mit 5 von 5 Sternen

Hard Working and Professional

Redbrik sold an ex-rental property for me. Throughout the process they behaved with patience and professionalism, particularly Clayton and Louise. It wasn't the easiest sale ever, requiring 16 viewings to produce one offer, but the team remained enthusiastic and supportive throughout. I have recommended Redbrik to friends and relatives.

7. März 2025
Bewertung ohne vorherige Einladung
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Antwort von Redbrik

Thanks, Stephen - we really appreciate you taking the time to leave us this 5* review!

Bewertet mit 3 von 5 Sternen

I was selling an unfurnished flat and…

I was selling an unfurnished flat and agreed to the package including the solicitors Taylor Emmet. Redbrik kept me well informed using the 'street ' app and always informed me of viewings. After I accepted an offer from a cash buyer it transpired the vendor had a more complicated situation - I wasn't made aware of the implications of this or given any guidance about time frame for completion. The solicitors were very reluctant to telephone the management company dealing with the flat. They relied on emails which didn't always arrive. Only when I telephoned relevant companies did things begin to happen. The service I received could have been better.

23. April 2025
Bewertung ohne vorherige Einladung
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Antwort von Redbrik

Hi,

Thank you for taking the time to leave your feedback, and for speaking with our Area Manager/Director last week.

We’re pleased to hear that you felt well informed during the marketing of your property and found the viewing updates and Street app helpful throughout the early stages of the sale.

That said, we’re sorry to hear that the conveyancing stage of the process felt frustrating, particularly in relation to the leasehold information and solicitor communication. While your buyer initially presented as a straightforward cash purchaser, her position later changed, and we understand that this added extra conversations and some uncertainty.

We also appreciate your patience and assistance in helping to move things forward with the management company.

Thank you again for your honesty and for choosing Redbrik. We wish you all the very best for the future.

Best wishes,
Redbrik.

Bewertet mit 5 von 5 Sternen

Clayton was fantastic

Clayton was fantastic! We actively didn’t buy some of the houses we viewed because the agents weren’t impressing us but all that changed when we landed on Clayton’s listing! He was of American quality. He knew his stuff, he kept us informed, guided us through the process and just overall made us feel warm and fuzzy about the whole process.

We only want to look at Clayton listings going forward - as we’re starting to buy investment properties!

So if you’re looking to sell your house … sell with Clay!

12. Mai 2025
Bewertung ohne vorherige Einladung
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Antwort von Redbrik

What a fantastic review to read - thanks Dash! We've passed your kind words onto Clayton :)

Bewertet mit 5 von 5 Sternen

Good experience

Louise at Redbrik was always very helpful. I had a positive experience with this estate agents. Thank you

26. März 2025
Bewertung ohne vorherige Einladung
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Antwort von Redbrik

Thank you for the 5* review Susannah!

Bewertet mit 5 von 5 Sternen

Best in Chesterfield

Changed to Redbrik following a disappointing service from another agent.
The professional team lead the viewings making the process far less personal. Once sold the team continued to lead and drive, challenges were faced but very much in a consultative way.
Would highly recommend Redbrik, only agent to provide support throughout the sales/purchase process.

31. März 2025
Bewertung ohne vorherige Einladung
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Antwort von Redbrik

Thanks for this fantastic review :)

Bewertet mit 3 von 5 Sternen

Do not buy through Redbrik

Whilst the secure move package is a flawless scheme on Redbrik's part, for the buyers it is useless. You are subject to a £595 fee for the sheer privelige of buying a property through Redbrik. The only thing of worth that it provides is searches that your solicitor can complete for much less.
Although Redbrik were keen to complete the sale as soon as possible, their relentless calls/emails was unnecessary, particularly as I'd asked them to get updates from our solicitors. The interactions with them seemed like they were trying to catch me out or gather some information without me knowing. As much as the sellers are the ones paying Redbrik, there seemed to be little consideration for us as buyers and we felt bullied into quick decisions, despite our questions going unanswered for several weeks.
After being rushed and pressured through the entire process, I went to collect the keys and they did not even have all the keys from the sellers.
Overall, this was a very difficult and challenging process, which could have gone a lot more smoothly, with some time and consideration.
For sellers, I'm sure the experience is well worth it but I do not recommend at all from a buyer's perspective.

11. März 2025
Bewertung ohne vorherige Einladung
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Antwort von Redbrik

Hi Meghan,

Thank you for taking the time to leave a review. We're sorry to hear that your experience as a buyer with Redbrik didn’t meet your expectations.

Our SecureMove™ process is designed to make the buying and selling journey more transparent, faster, and more secure for everyone involved. The £595 reservation fee includes the cost of regulated and insured searches (valued at around £335 inc. VAT), as well as a significant amount of upfront legal and administrative work carried out before a property goes to market. This allows transactions to move more quickly once an offer is accepted. Importantly, the fee is fully refunded if the seller withdraws — something not usually the case when buyers arrange and pay for searches independently. That said, we understand that every buyer’s experience is unique, and we’re sorry that you didn’t feel the benefits were fully clear in your case.

We fully understand how important it is to feel supported and informed throughout what can be a stressful process, and we always aim to keep buyers updated without overwhelming them. However, we’re sorry if our communication style came across as excessive at times. We’d like to reassure you that each point of contact was made with purpose and always explained, particularly as we were having difficulty getting updates from your solicitor. Our priority was to progress the sale efficiently and ensure your questions were answered as soon as the information became available — including those that came to us via the seller.

We’re sorry for the inconvenience regarding keys on completion day. Redbrik conducted viewings at the property, therefore we held a set of keys which were handed over to you when you came into the office. However, as the seller vacated the property on the same day as completion, they posted the remaining keys through the property’s letterbox when they locked up.

We value your feedback and will use it to continue improving our service. We do hope you're settling in well to your new home and wish you all the very best.

Best wishes,

Redbrik.

Bewertet mit 1 von 5 Sternen

Never again

Used them 3 years ago - brilliant. This time, did not listen to my requirements at all. Sale was quick but thats all I can say. Would never ever use them again.

28. März 2025
Bewertung ohne vorherige Einladung
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Antwort von Redbrik

Hi Alan,

We’re really sorry to hear that your recent experience didn’t meet the high standards we set for ourselves - especially after having worked with us previously.

While we’re pleased that your property sold quickly and the process moved at pace, we’re naturally disappointed to hear that you didn’t feel listened to during the journey. We always aim to communicate clearly and act in the best interests of our clients, within the boundaries of legal and regulatory requirements such as AML compliance and formal ownership protocols.

There was an administrative error on the solicitor’s part relating to completion funds, which we understand was resolved quickly, and we apologise for any inconvenience this may have caused.

We’d welcome the opportunity to understand more about your concerns and take any learning from your feedback. If you’d be happy to share more details, please email me at jen.beal@redbrik.co.uk and I'll ensure it’s passed to the relevant manager for review.

Best wishes,

Redbrik.

Bewertet mit 5 von 5 Sternen

Fantastic experience selling our house

Fantastic experience selling our house. Special thanks to Jen, Clayton, Hayley and especially Louise- all were excellent but I don’t think we would have got it over the line without Louise.

26. März 2025
Bewertung ohne vorherige Einladung
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Antwort von Redbrik

Thanks so much for your 5* review Nick!

Bewertet mit 5 von 5 Sternen

Apartment sale

Excellent service throughout. Very professional in every way. I would have no hesitation in recommending them.

14. April 2025
Bewertung ohne vorherige Einladung
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Antwort von Redbrik

Thank you for the 5* review Tony.

Bewertet mit 1 von 5 Sternen

Shocking

I recently put an offer in for a house purchase ( a reasonable offer, not ridiculously low!) The person I spoke to didn't even thank me for submitting an offer. She was rude, condescending and unhelpful. I shall now make every effort to buy a property via another agent as I have no desire to interact with this company again.

10. April 2025
Bewertung ohne vorherige Einladung
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Antwort von Redbrik

Hi Andre.

I'm really surprised and disappointed to hear this. Please can you email me with further details so I can look into it.

Best wishes,

Jen Beal - Director
jen.beal@redbrik.co.uk

Bewertet mit 5 von 5 Sternen

From the initial valuation

From the initial valuation, to the photos, to listing the property and throughout the whole sales process, to completion the team at Redbrik were outstanding!
Communication was excellent and proactive, Jen, Abi, Louise, Hayley and Carlton were all brilliant. I especially found the 'secure move' process fantastic and as an investor a really reassuring tool to have. I couldnt recommend the team more highly and look forward to working with them again very soon.

26. Dezember 2024
Bewertung ohne vorherige Einladung
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Antwort von Redbrik

Thank you so much Nikki. What a fantastic review to read! We have passed on your kind words to the Sheffield team ❤️

Bewertet mit 5 von 5 Sternen

Our purchase through Redbrik

The communication during the whole purchase was excellent. Both between ourselves but also the solicitors. Everything ran smoothly and I’d definitely recommend Redbrik.

14. Februar 2025
Bewertung ohne vorherige Einladung
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Antwort von Redbrik

That's great to hear David. Thanks for taking the time to leave us the review :)

Bewertet mit 5 von 5 Sternen

Very helpful through a stressful time

I've just sold a house which was let out to a sitting tenant, so it was a little complicated and I was quite stressed about it. Throughout the process, Redbrik were on the ball and they always kept me informed about what was going on. I was impressed by their friendliness and efficiency - whenever I left a message, I was called back within a couple of hours. They were knowledgeable and gave good advice too. 10/10

4. März 2025
Bewertung ohne vorherige Einladung
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Antwort von Redbrik

Hi Carol. We love to hear feedback like this - thank you for taking the time to leave us a review!

Bewertet mit 5 von 5 Sternen

Buying a property - recommendation

We bought a house Chesterfield, Holly Wheatley dealt with our purchase, of a house being sold by Redbrik, we were in a chain of 5 properties, it wasn't easy but Holly was absolutely brilliant at every stage. She coordinated and communicated with everyone, driving the process through. Nothing was too much trouble, if it wasn't for Holly I don't think it would have happened. She was professional and patient and very friendly. I would throughly recommend Holly and Redbrik if you are buying or selling a property

20. Februar 2025
Bewertung ohne vorherige Einladung
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Antwort von Redbrik

What a fantastic review Helen! Thank you for taking the time to share this. We'll pass on your kind words to Holly :)

Bewertet mit 5 von 5 Sternen

1st class service

always helpful and always kept informed about the progress of the house

11. Februar 2025
Bewertung ohne vorherige Einladung
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Antwort von Redbrik

Thanks for your 5* review Russell!

Bewertet mit 3 von 5 Sternen

No good

I’m afraid not to good constantly pressuring
Doom and gloom it’s all going to fall through
Keep wanting me to change solicitor I think there on some sort of communication
As soon as I made contact with the seller it’s amazing what you find out
Personally I would never uses them
Your reply doesn’t explain the pressure in wanting me to change Solicitors’
That you recommended and a lot more experience than the one I was using
The pressure put an uncomfortable relationship with my solicitors
None of this was necessary
Unfortunately buying a house can take time but it just wasn’t quick enough for you
I would never recommend you to anyone

20. November 2024
Bewertung ohne vorherige Einladung
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Antwort von Redbrik

Hi Nigel,

Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. We always strive to support buyers and sellers throughout the process and ensure transactions progress as smoothly as possible.

As an estate agent, our role is to keep transactions moving and ensure property chains remain intact. In this case, the chain included the purchase of a new build, which often comes with strict deadlines set by developers. Our intention was to help prevent any risk of the chain collapsing, which was in the best interests of everyone involved.

We understand that buying a home can be a stressful experience, and we’re sorry if our efforts to keep things on track felt like undue pressure. If you’d like to discuss your concerns further, please feel free to reach out to us.

Best wishes,
Redbrik

Bewertet mit 1 von 5 Sternen

Terrible Experience with Redbrik…

Terrible Experience with Redbrik Lettings - Unprofessional, Unreliable, and Untrustworthy
No of Properties Managed :3

My experience with Redbrik Lettings at their Ecclesfield branch has been nothing short of frustrating. The communication throughout the entire process was dreadful. It was nearly impossible to get clear, accurate, or proper responses from their staff. The information I received was vague, inconsistent, and often incorrect, leading to unnecessary confusion and delays.

What was even more concerning was the misleading information I was given when initially discussing taking on my properties. I was told certain things that were later proven to be false, and this occurred after I had already signed their terms of business. It felt like they were more focused on getting my properties under management than being transparent, which was both frustrating and disappointing.

To make matters worse, Redbrik encouraged tenants to show up at the landlord’s door directly, without proper notice or communication. This not only demonstrated a lack of professionalism but was also a serious violation of privacy. The disregard for basic protocols left me feeling uncomfortable and exposed.

However, the most significant issue was their complete failure to manage rent payments properly. There were countless instances where they failed to transfer or pay the rent on time, which caused significant stress and financial uncertainty. When I tried to resolve the issue, I was met with excuses and constant delays.

When I attempted to escalate my concerns or inquire about a formal complaints process, I was informed there was no formal process in place, and the Lettings Manager was the only person I could speak to. This lack of accountability made me feel like my concerns were being completely dismissed.

Things took an even stranger turn after I left negative feedback. I was unexpectedly contacted by the Lettings Managing Director, who asked me to list all my concerns in detail. This felt disingenuous, like a last-ditch effort to salvage their reputation rather than a sincere attempt to address my issues. It only further highlighted their lack of genuine interest in customer service until it was far too late.

As if all this weren’t enough, I was subjected to rude and intimidating behavior from the staff when I tried to call them and chase for updates. Instead of taking responsibility, they acted as if I were at fault for their numerous failures.

In summary, Redbrik Lettings’ Ecclesfield branch is completely unprofessional and unreliable. Their poor communication, misleading information, failure to handle rent payments, and overall lack of customer service make them a company to avoid at all costs. I would not trust them with my property or rental needs, and I strongly recommend others look elsewhere.

18. Februar 2025
Bewertung ohne vorherige Einladung
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Antwort von Redbrik

Dear Mr. Khan,

We are disappointed to see negative feedback posted on multiple platforms over the past week. You have now left us two TrustPilot reviews - one under your full name and another using your initials - as well as a Google review. This repeated pattern is concerning and appears to be part of a broader attempt to portray your experience with Redbrik in an unduly negative light, which does not accurately reflect your overall relationship with us—especially considering your ongoing positive interactions with other departments within our business.

After reading your initial review, our Lettings Director called you and offered an in-person meeting to discuss your concerns professionally and constructively. He also emailed you twice, requesting that you provide your complaint in writing and included a copy of our official complaints procedure. Unfortunately, you have declined these opportunities to meet with us or submit a formal complaint, and chose to continue posting negative reviews instead.

We must also address some inaccuracies in your review.

For example, we have never encouraged tenants to show up unannounced at your property. Your address (as prescribed by law) is listed on the Assured Tenancy Agreement, and any tenant contact with you has been initiated independently—likely due to their frustration. Additionally, as noted in our response to your earlier review, our communications have consistently been professional, and our advice regarding your legal obligations as a landlord is factual. We have written evidence supporting our position on these matters.

We remain committed to providing a high service standard and resolving genuine issues. However, it is unfair that reviews containing factually incorrect information continue to be published without giving us the opportunity to fully address your concerns directly.

We respectfully urge you to engage with us to resolve these issues together.

Yours sincerely,
Redbrik Lettings

Bewertet mit 5 von 5 Sternen

Positive experience, swift & smooth with great service!

I recently sold my home with Redbrik, Ecclesall Road, Sheffield.

My experience with Redbrik was a positive one.

Jen & Clayton stood out as they offered friendly and professional service throughout.

The process was swift and smooth and I would certainly use Redbrik again in the future.

14. Januar 2025
Bewertung ohne vorherige Einladung
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Antwort von Redbrik

Thanks for taking the time to leave us a 5* review Fredrick. We'll pass on your kind words to Jen and Clayton.

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