Hanna was fantastic! I didn't like pushy sales people and she greeted us in a positive way and let us ease ourselves around the store to look. She was always available anytime I had a question. Great... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Justin the manager was a rude little man. I asked for the general manager number he would not provide I am not going to stop giving bad reviews till general manager or corporate contacts me. They are... Mehr ansehen
The sales person was fantastic. Everything went well. The only thing I was a little upset about was they took the money out of my checking account and I haven’t even received my mattress yet. I receiv... Mehr ansehen
Carla couldn’t have been a better representative for Raymour & Flanagan. She listened to what my mother-in law wanted. Offered up solutions; showed different options and then let us alone to look... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Möbelgeschäft
- Schlafzimmermöbelgeschäft
- Kindermöbelgeschäft
- Haushaltswarengeschäft
- Innenarchitekt
- Matratzengeschäft
Vom Unternehmen geschrieben
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Kontaktinformationen
2 Eastview Mall Drive, 14564, Victor, NY, Vereinigte Staaten
- 5854252900
4,5
Hervorragend
178 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 0 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Here’s to many nights of great sleep to come
Shah was very helpful and we chose a great sleep system. We look very forward to many nights of great sleep thanks to him. We’d definitely recommend him, and the store to others
11. Mai 2025
Antwort von Raymour & Flanigan - Eastview
Hello Shane,
Thank you so much for taking the time to share your wonderful feedback! We're thrilled to hear that Shah was able to assist you in finding the perfect sleep system. It's great to know that you're looking forward to many restful nights. Your recommendation means a lot to us, and we truly appreciate your kind words. If there's anything else we can do for you, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
The friendliness of all the staff
The friendliness of all the staff, not being hounded as you walk through the store..but around if you have questions. Even had a staff member reach out to me and let me know the furniture I was interested in was on sale. I have shopped with you before this latest purchase and will continue to do so in the future.
4. Mai 2025
Antwort von Raymour & Flanigan - Eastview
Dear Heather Johnston-Bauer,
Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that you appreciated the friendly atmosphere and the attentive, yet non-intrusive, assistance from our staff. It's great to know that our team was able to inform you about the sale on the furniture you were interested in, enhancing your shopping experience.
We are delighted to have you as a returning customer and are grateful for your loyalty. Your kind words and perfect rating mean a lot to us, and we look forward to serving you again in the future.
Best,
The Raymour & Flanigan Team
Mattress Search
I worked with Eric Legrett, Home Furnishings Lead, who helped me understand and try out different mattress types (memory foam, coil, and hybrids). He also printed out mattress costs for the brands I was interested in. He was knowledgeable, answered my questions, and encouraged me to contact him with any additional questions or concerns. We’ve purchased a mattress from Raymour & Flanagan in the past and pleased with our choice.
15. April 2025
Antwort von Raymour & Flanigan - Eastview
Dear Barbara,
Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that Eric was able to assist you in finding the perfect mattress and that his expertise and support made your visit enjoyable. It's always our goal to provide knowledgeable and helpful service to our customers, and we're delighted to know that you were pleased with your choice.
We truly appreciate your continued trust in Raymour & Flanigan for your home furnishing needs. If you have any more questions or need further assistance, please don't hesitate to reach out to Eric or any member of our team. We look forward to serving you again in the future!
Warm regards,
The Raymour & Flanigan Team
Large selection of mattresses to try…
Large selection of mattresses to try out, fair trial for new mattresses. James was knowledgeable did not use pressure tactics.
2. April 2025
Antwort von Raymour & Flanigan - Eastview
Hello Jean Hadle,
Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that you enjoyed our large selection of mattresses and found our trial options to be fair. It's great to know that James was able to assist you with his knowledge without any pressure tactics. We strive to provide a comfortable and informative shopping experience for all our customers.
If you have any further questions or need assistance in the future, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
I'll not purchase anything from R&F again
In a nutshell: Poor customer service. Unresponsive store manager. Friendly but untrained service technicians. Very helpful and responsive salesperson who made things happen when no one else would. I will not purchase anything from R&F again.
The details: Ordered a custom American Leather Comfort Sleeper sofa. Upon delivery, it opened and closed fine. On the second try it wouldn't close. I called American Leather. The customer service rep said it happens on occasion and instructed me to work with R&F who would take a video of the problem and send it to American Leather for them to diagnose what was happening and send a replacement part.
In the meantime, my husband figured out a work around to close the hide-a-bed. He would stand at the side of it and pull up on the joint while I lifted from the end.
After a lot of back and forth with R&F of unreturned calls and confusing conversations, a service technician came out. He didn't take a video or consult with American Leather on the problem. Instead, he tried to fix it using a long screwdriver as a crowbar. The result? Not only was the hide-a-bed not fixed, but my husband's workaround no longer worked. So now we had an open hide-a-bed in our living space.
R&F offered to order a replacement sofa (that would take 6 to 8 weeks to arrive) but would not haul away the broken sofa until the replacement one arrived. As a result, we were facing weeks of an open hide-a-bed in our living space over the end-of-the year holidays.
After more back and forth with R&F of unreturned calls and confusing conversations, a different service technician came out to fold up the hide-a-bed. His said as he tried to diagnose the problem," I've never seen anything like this." After several unsuccessful attempts, he gave up. My husband encouraged him to continue to try. The technician then asked, "You're getting a new one, right?" And with that he destroyed what was left of the folding mechanism and was able to get it to fold.
We received the new sofa 5 weeks later. It works great. I'll never purchase anything from R&F again, and I wonder how American Leather can stay in business if retailers like R&F are destroying their products when a fix would do.
12. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Raymour & Flanigan - Eastview
Dear DH,
Thank you for taking the time to share your detailed feedback with us. We sincerely apologize for the frustrating experience you had with our service and the issues with your American Leather Sleeper sofa. Your experience does not reflect the high standards we strive to maintain at Raymour & Flanigan.
We are truly sorry for the inconvenience caused by the delays and the handling of the situation. It is disappointing to hear about the lack of responsiveness and the challenges you faced with our service technicians. We understand how important it is to have functional furniture, especially during the holiday season, and we regret that we did not meet your expectations.
Please email us your order details at rfcare@raymourflanigan.com so we can look into this further. We appreciate your patience throughout this process and are glad to hear that the replacement sofa is working well.
We value your input and hope to have the opportunity to restore your trust in our company.
Sincerely,
The Raymour & Flanigan Team
Salesperson made the process easy
24. März 2025
Antwort von Raymour & Flanigan - Eastview
Dear Beth,
Thank you so much for taking the time to share your feedback with us! We are thrilled to hear that your experience with our salesperson made the process easy and enjoyable. At Raymour & Flanigan, we strive to provide exceptional service, and it's wonderful to know we met your expectations.
Your 5-star rating is greatly appreciated, and it motivates us to continue delivering the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out!
Warm regards,
The Raymour & Flanigan Team
Antwort von Raymour & Flanigan - Eastview
Hello Anthony,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Don was able to assist you in finding a great deal without any pressure. Providing excellent customer service is our top priority, and it's wonderful to know that Don delivered on that promise.
We truly appreciate your 5-star rating and your kind words. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Hubert is an excellent and…
Hubert is an excellent and knowledgeable salesperson. His product knowledge led me the exact pieces that I need.
2. Februar 2025
Great price for a dining set we bought…
Great price for a dining set we bought and the staff are super friendly and accommodating.
24. Januar 2025
Antwort von Raymour & Flanigan - Eastview
Hi Paul, thank you for your kind words! We’re thrilled to hear that you’re happy with your dining set and had a great experience with our staff. We always aim to offer the best prices and top-notch service. If you need anything else, don’t hesitate to reach out!
Thank you,
Raymour and Flanigan
CSEA member benefit
I contacted Mark Lesser to use the CSEA member discount, he was very responsive and made an immediate connection to James Slocum at my local store of choice (Eastview). James was extremely knowledgeable, patient, and very helpful. He helped us explore our options and find the perfect mattress. The process was seamless. I am very happy with the product, process, and pricing. Thank you Raymour & Flanigan, CSEA, Mark and James.
1. Januar 2025
Great service by Mahamed at the Victor…
Great service by Mahamed at the Victor location
29. Dezember 2024
A wonderful salesman.
27. Oktober 2024
Antwort von Raymour & Flanigan - Eastview
Hi Lee,
Thank you so much for your kind words and for taking the time to leave us a review! We're thrilled to hear that you had a great experience with our service. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
James was very patient with us
James was very patient with us. He gave us helpful suggestions. He gave us plenty of time to decide which products would work best for us. Delivery the next day was a bonus.
20. Oktober 2024
Antwort von Raymour & Flanigan - Eastview
Hi Karen,
Thank you so much for your wonderful review! We're thrilled to hear that James provided you with such a positive experience and helpful suggestions. It's great to know that you felt comfortable taking your time to make the best decision for your needs. We're also glad that the next-day delivery was a pleasant bonus for you. We appreciate your support and look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
My experience at Raymour and Flanigan…
My experience at Raymour and Flanigan was excellent. Don my salesman was very helpful to find what exactly I was looking for.
30. September 2024
Antwort von Raymour & Flanigan - Eastview
Thank you so much for your review, Michelle! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
As always... Great Experience!
I always have the best experience at the Raymour & Flanigan store located in Victor, NY. The staff there are amazing and very helpful with listening to your needs and recommending the best fitted furnature!
28. September 2024
The rep
The rep. Gave space and wasn't treating us like a car salesmen (trying to upsell or push something down our throat)
23. September 2024
Antwort von Raymour & Flanigan - Eastview
Thank you so much, Scott, for taking the time to leave a review and for your kind words. We're so happy to hear that our team provided you with great service while giving you the space to shop comfortably! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
Very helpful without being pushy
Very helpful without being pushy. Quality merchandise and quick delivery.
30. August 2024
Antwort von Raymour & Flanigan - Eastview
Dear Tom,
Thank you so much for your wonderful review! We're delighted to hear that you found our team helpful and appreciated the quality of our merchandise. It's great to know that our delivery service met your expectations as well. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Absolutely no pressure!
Absolutely no pressure!! Free to roam and look unless we had a question
29. August 2024
Antwort von Raymour & Flanigan - Eastview
Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed a pressure-free shopping experience and felt comfortable exploring our store at your own pace. Our team strives to create a welcoming environment where customers can browse freely and get assistance only when needed. We appreciate your feedback and hope to see you again soon!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Marie is very knowledgeable nd and…
Marie is very knowledgeable nd and knowledgeable. A few months back she sold us a bed this time it was a sectional
29. August 2024
Antwort von Raymour & Flanigan - Eastview
Dear William,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that Marie was able to assist you once again, this time with your sectional purchase. It's wonderful to know that her knowledge and expertise made a difference for you. We truly appreciate your continued trust in Raymour & Flanigan and look forward to serving you again in the future.
Best regards,
The Raymour & Flanigan Team
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