RAJA UK Bewertungen 

Antwort von RAJA UK

12. Aug. 2024

Thank you for taking the time to leave your feedback on your recent order.

I tried to call to discuss this with you further; however, it went through to voicemail.

We wholeheartedly agree that we must improve how we package our customers' orders. I am pleased to advise you that we are implementing a new training plan for our packers, including product knowledge and the type of damage a product has experienced previously, to ensure sufficient protection is provided.

To date, many factors are considered when packing orders, and many are related to the feedback we have received from our customers, such as material wastage; this is why it is so important that our customers take the time to contact us with feedback such as yours so that we may continually improve the service we provide.

Your feedback has been passed on to our warehouse, which will review the packaging applied to your particular order so that we can get it right the next time.

Although I appreciate you repairing the damaged tape dispenser to make it usable, would you like us to send a replacement? Please respond to the email I sent you or contact me using the details provided, and we will arrange that for you.

Please feel free to contact us if you wish to discuss this or any other matter further.
Thank you again for taking the time to share your feedback.

Antwort von RAJA UK

21. Aug. 2024

Thank you for taking the time to share your feedback on your recent experience with us.

I am sorry to hear about the lack of communication you received from us in this instance. We appreciate you bringing this to our attention, especially as it helped us establish that our system was not performing correctly.

When an item is out of stock, several stages within our process should alert the sales team that an item is unavailable, enabling us to update you. By liaising with our Warehouse and IT department, we have established that a system error occurred on the product line. Our Team did not receive the relevant alert to advise the item was out of stock at the time of purchase, nor did it present itself in the Morning Report, resulting in us not being aware at the time of placing the order or the Team receiving the relevant report to contact you the following morning.

I am pleased that your order was successfully delivered on 8 August. Please accept my apology for the level of service you received and for any inconvenience you may have been caused.

If there is anything else you need help with, please feel free to contact us.

Kind regards,
Chantel S
Customer Services & Sales Team Leader

Antwort von RAJA UK

8. Aug. 2024

Thank you for taking the time to contact us.

I am sorry for the delay in responding to your initial email. As advised by my Team member, your email was unfortunately received in an unmanned inbox, resulting in a delayed response.

The information you provided during your contact with my team member has been invaluable. It has enabled us to share the feedback with our warehouse and implement the relevant steps to continue improving and working towards avoiding a recurrence of the damage you experienced. Thank you again for taking the time to get in touch.

I am pleased to see a replacement order has been received and an agreement of resolution has been made.

However, if you wish to discuss this further, please feel free to contact us.

Kind regards,
Chantel S
Customer Services Team leader