What a well planed and imformative tour, our friendly tour manager (john Barrett) realy new his stuff. Hotel(The Empire Hotel) was very attentive with great selections on the menu. A really good tour... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
We have booked a first holiday with Railtrail. All dealings with the Company so far have been excellent. We feel that the holiday is a little expensive, but until we travel we are unable to provide a... Mehr ansehen
It's always been a pleasure to book and experience a holiday with you. Never any fuss and first class booking, travel, hotel and tour manager.
The long journey to our excellently based hotel was expertly eased by Louise, our tour guide, who did a great job throughout our week. We thoroughly enjoyed travelling on all the varied methods of tr... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Welcome to Railtrail Tours Railtrail Tours is one of the UK’s leading specialists in escorted holidays by rail. Established in 1979, we have over 45 years of experience in crafting award-winning rail tours that combine comfort, scenery, and cultural discovery – all with the reassurance of an experienced Tour Manager throughout. Departing from your local railway station, our holidays take you on unforgettable journeys across the UK, Europe, and worldwide. From nostalgic steam adventures to luxurious rail cruises and scenic trips through the Highlands, Alps, or beyond, our tours are carefully designed for those who love the romance and relaxation of rail travel. We offer small group holidays with First Class rail travel, quality hand-picked hotels, and expertly planned itineraries. Our specialist Steam Railway Tours are especially popular with enthusiasts, offering rare locomotives, heritage lines, museum visits, and exclusive events that celebrate the golden age of steam. As a proudly family-run company, we take great pride in offering personal service, attention to detail, and a warm, welcoming experience from booking to boarding. Many of our customers return to travel with us again and again, which speaks volumes about the care we put into every tour. At Railtrail, we believe the journey should be just as memorable as the destination – and we look forward to welcoming you aboard soon.
Why Travel with Railtrail
Vom Unternehmen geschrieben
- Award-Winning Holidays by Train in the UK, Europe & Worldwide
- Our Promise to You At Railtrail Tours, we believe the journey should be just as memorable as the destination. Since 1980, we have been creating award-winning escorted rail holidays that combine comfort, scenery, and discovery. Every Railtrail holiday is fully escorted by an experienced Tour Manager, giving you peace of mind from start to finish. We do include First Class rail travel where possible, carefully selected hotels, and itineraries that blend iconic railway journeys with fascinating excursions. Whether you dream of steam locomotives and heritage railways, a scenic cruise through the Highlands, or a grand European rail adventure, we take care of every detail so you can simply relax and enjoy the experience. As a family-run company, we pride ourselves on personal service and have built a loyal community of travellers, many of whom return year after year. With thousands of happy customers and excellent reviews, you can book with confidence knowing you’re in safe hands.
Book with Confidence – Our Railtrail Guarantee
Trusted since 1980, we promise every journey is fully protected and expertly escorted.
At Railtrail Tours, your peace of mind is our priority. Every holiday you book with us is financially protected, so you can travel with complete confidence. Our tours are fully escorted by experienced Tour Managers who are there to support you throughout your trip, ensuring that everything runs smoothly. We carefully select quality hotels, plan seamless rail connections, and create unique itineraries that blend unforgettable railway journeys with cultural highlights. As a family-run business, we take pride in personal service and attention to detail. Should the unexpected happen, our friendly UK-based team is here to put things right. That’s the Railtrail Guarantee.
Kontaktinformationen
21 The Smithfield Centre, ST13 5JW, Leek, Vereinigtes Königreich
- 01538382323
- enquiry@railtrail.co.uk
- www.railtrail.co.uk
Award-Winning Escorted Rail Holidays
4,7
Hervorragend
314 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Answered all my queries with patience.
24. März 2025
Antwort von Railtrail Tours Ltd
Thank you so much for taking the time to leave us a 5-star rating – it’s much appreciated! We look forward to welcoming you on what we are sure will be a most enjoyable holiday.
I found Marie very efficient
I found Marie very efficient, kind and understanding as I was worried about my elderly dog and leaving her. She kindly replied to my email when I told her Heidi was no longer with me. She also arranged my travel from Bognor as I didn't feel able to do it at the time.
3. April 2025
Antwort von Railtrail Tours Ltd
Thank you so much for taking the time to leave us a 5-star review. We pride ourselves on our customer experience and it makes all our hard work feel rewarded when you you say such gracious words.
Easy to book
22. März 2025
Antwort von Railtrail Tours Ltd
We greatly appreciate your five-star rating. We look forward to welcoming you on your future Railtrail Tour.
Antwort von Railtrail Tours Ltd
Thank you for taking the time to leave us a five-star rating! We look forward to welcoming you on what we are sure will be a most enjoyable holiday.
First time using Railtrail
I booked online which was very easy and straightforward. There was a minor query which was resolved witha quick call. The booking was quick and efficient with very professional staff.
15. März 2025
Antwort von Railtrail Tours Ltd
Your review means a lot to us. We always strive to give our best to help our clients and I’m glad that we exceeded your expectations. We look forward to welcoming you on what we are sure will be a most enjoyable holiday.
Booking was fairly easy to follow
3. März 2025
Antwort von Railtrail Tours Ltd
Thank you so much for taking the time to leave us a 5-star review. We look forward to welcoming you on your future Railtrail Tour.
happy holidayan other booking made with Railtrail…
an other booking made with Railtrail and easy as normal with helpful staff.
14. März 2025
Antwort von Railtrail Tours Ltd
Thank you for taking the time to leave us a four-star review. We’re glad to know that you had a positive experience with us. Your feedback is valuable, and we’re always striving to improve. If there’s anything specific you think we could do better, please feel free to share. We look forward to welcoming you back on a Railtrail tour.
Very efficient but friendly and helpful.
3. März 2025
Antwort von Railtrail Tours Ltd
Thank you so much for taking the time to leave us a 5-star rating – it’s much appreciated! We look forward to welcoming you on what we are sure will be a most enjoyable holiday.
Superb service
Superb service - again! All the relevant information was given, in a helpful way. Also: a very prompt ‘phone call back about one specific query. Thank you, Marie.
5. März 2025
Antwort von Railtrail Tours Ltd
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. We look forward to welcoming you on your Railtrail Tour in 2025.
Booking online was smooth and…
Booking online was smooth and efficient. I hope the holiday is as well arranged
7. März 2025
Antwort von Railtrail Tours Ltd
We greatly appreciate your five-star rating. We’re thrilled that you had a positive experience with us We look forward to welcoming you on your Railtrail Tour in 2025.
The booking was very good don't know…
The booking was very good don't know about the holiday yet as we haven't been will review when completed
25. Februar 2025
Antwort von Railtrail Tours Ltd
Thank you for taking the time to leave us a four-star review. We’re glad to know that you had a positive experience with us. Your feedback is valuable, and we’re always striving to improve.
This was my first trip due to having…
This was my first trip due to having autism I was quite worried every on was so lovely and helpful I had a fabulous time have booked a new trip for September
7. Februar 2025
Antwort von Railtrail Tours Ltd
We are glad that you enjoyed your tour in February and have booked another tour in September. Thank you for you five star review it means a lot to us. We can't wait to welcome you on your tour later on in the year.
Easy to navigate
Website easy to navigate, had a couple of queries - easily remedied! Love the personal touch, thank you Phil for your help!
25. Februar 2025
Antwort von Railtrail Tours Ltd
Your review means a lot to us. We always strive to give our best to help our clients and our customer service team are her to answer any queries that you have during and after the booking process. We will always be here for that personal touch.
Really helpful staff that helped us…
Really helpful staff that helped us model the perfect girls break to Switzerland
4. Februar 2025
Antwort von Railtrail Tours Ltd
Thank you so much for taking the time to leave us a 5-star review. Providing exceptional experiences is our top priority. We look forward to welcoming you on your Railtrail Tour in 2025.
Excellent
Excellent - notified me of the change of date, gave me £50 reduction and a further reduction as a loyal customer.
Roger
28. Februar 2025
Antwort von Railtrail Tours Ltd
We greatly appreciate your five-star rating. It’s fantastic to know that you had a wonderful experience with us. We look forward to welcoming you on your Railtrail Tour in 2025.
Antwort von Railtrail Tours Ltd
Thank you so much for taking the time to leave us a 5-star review. We look forward to welcoming you on your Railtrail Tour in 2025.
Very quick response on booking queries…
Very quick response on booking queries :-)
Details and instructions after online booking send very quickly and easy to follow
24. Februar 2025
Antwort von Railtrail Tours Ltd
We greatly appreciate your five-star rating. We look forward to welcoming you on your Railtrail Tour in 2025.
Good rail holidaysClear instructions and full details of…
Clear instructions and full details of the trips
25. Februar 2025
Antwort von Railtrail Tours Ltd
Thank you so much for taking the time to leave us a 5-star rating – it’s much appreciated! We look forward to welcoming you on your upcoming Railtrail Tour.
No problems - just solutions!
So far I have only got to the booking stage of my holiday, but from the first phone call I have received extremely pleasant, really helpful and professional attention.I feel confident that the rest of the process, and the actual holiday will prove to be as equally well handled.
13. Februar 2025
Antwort von Railtrail Tours Ltd
Thank you for taking the time to leave us a five-star rating! We’re thrilled that you had a positive experience with us. We look forward to welcoming you on your Railtrail Tour in the near future.
Special upgrade for a single person.
I attempted to book the tour of the Scilly Isles for July, travelling as a single person.
However, all single rooms had been allocated. The agent offered to contact the hotels and see whether I could be upgraded to a double.
This was agreed, but with a supplement being added.
I was happy to accept the supplement at this time. This upgrade was arranged very quickly.
I am very pleased with the outcome.
18. Februar 2025
Antwort von Railtrail Tours Ltd
We greatly appreciate your five-star rating. It’s fantastic to know that you had a wonderful experience with us. We look forward to welcoming you on your Railtrail Tours in the near future.
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