QuestGates Bewertungen 

AVOID AVOID AND AVOID
GET THE FINANCIAL OMBUDSMAN INVOLVED AS SOON AS POSSIBLE!
’m extremely disappointed with how QuestGate has handled my recent car insurance claim. From the moment I submitted the claim, the communication has been virtually nonexistent. I’ve had to chase updates myself, sending multiple emails and making phone calls—most of which went unanswered or were met with vague replies that offered no clarity.

Being without a vehicle is stressful enough without having to constantly follow up for basic information. At no point was I given a clear timeline or meaningful status update. I felt completely abandoned during the process, with no sense of urgency or responsibility from QuestGate’s end.

For a company that’s supposed to offer support in difficult situations, this experience has been unacceptable. The lack of communication shows a serious lack of professionalism and customer care. I will not be using QuestGate again and would advise others to think twice before relying on them.

There’s a reason this company has such poor feedback and from my experience it’s well founded. So much so that from now on I’ll make sure that no company I deal with in future has anything to do with Quest Gates. Unfortunately I had to give 1 star as you can’t give 0!

The entire process was made very simple by David Henderson our appointed property adjutor, David was very professional in all his communications and ensured that we were totally informed of the process and worked hard to ensure we were compensated fairly for our loss. I would recommend QuestGates to anyone in the future and especially the quality of service delivered by David.

Kind regards,
Chris Headley

Daniel Lucas Dene was so efficient and prompt, he was easy to contact and always returned calls and e mails as quickly as possible, a real asset to your company!
Dayle Williams

Our loss adjuster was efficient and was easy to communicate with. Our claim started after the storms in December and case was fully sorted by March. Very happy

Dreadful, frustrating, appalling and exhausting

I started a claim in January 2024 - yes 2024 not 2025. I am STILL arguing with incompetent staff about the settlement of my claim and am submitting a complaint with a view to involving the financial ombudsmen. I won’t go into detail as it’s too exhausting for words but I have had to battle and argue all the way to get any kind of response from this insurer. The last time I sent an email it took them 12 weeks to respond! I’m appalled at the absolute lack of customer service and care from this company.

Do not insure with them. If you ever have to claim, expect a battle.

I felt my claim was dealt with in a professional manner. The process was straightforward and staff efficient . No complaints.

Effortless, fast and efficient claims settlement process. Helpful, friendly people to deal with at a difficult time. Would highly recommend.

I was really surprised when I saw the poor ratings and reviews for this company. In my experience they couldn't have done more to help or responded any quicker to the claim I made for a laptop that I irrepairably damaged when I slipped and fell on the ice on my driveway. All phone calls and emails were answered quickly by very polite and helpful staff and the claim process itself was a breeze once I got the right paperwork together. The claim was settled in full (minus the policy excess) and I even got a follow up call afterwards to check that everything was ok.

I'd give Zero Stars if it was possible. It's been 7 weeks nearly since the storm in January this year and our building still isn't watertight. I'm now having to pay out money for the repairs as this company made an offer so that we could proceed which I accepted and it's now dragging their heals on arranging payment. Completely unacceptable and almost fraudulent. I can't recommend them at all - avoid any company that uses them if you can.

I experienced a fire on Boxing Day and Questgates were instructed to come round. I was contacted immediately by a lovely lady called Janice and the loss adjustor was booked for the 7th January. He promptly came round and told me that I needed a new kitchen and that his report would be in the following week. Unfortunately, there has been no communication since. I have called and emailed numerous times and my insurance company have apparently done the same, still nothing from Questgates. When you call, the same line is spun of ‘let me take your details and I will escalate this and message the manager’. This is so stressful as I am supposed to be putting my house up for sale in a few months, but without a kitchen to sell, this will not be possible. It is the lack or should I say NO communication from Questgates that is the most frustrating.

Although it did take a long time to go through I was pleased with the professionalism, responsiveness and understanding shown by the firm's representatives in handling my claim.

The loss adjuster visited mere days after my claim for a storm-damaged barn was submitted and I received the payment the very next day. My claim was dealt with seriously and the amount offered was very realistic. I really could not ask for more.

David was polite and understanding of my claim, professional and organised my claim quickly, couldn’t fault the service, thank you Nick Ellison.

I had a flood at a house I own and the process took SEVENTEEN MONTHS from start to finish to get sorted. It really shouldn't have taken anything like that. I was getting emails and calls from different companies, nobody with a clue of what anyone else was doing. Contradicting each other, trying to move ahead with their part of the work without awareness of where things were at and with little management at any time. I complained about the service and they apologized and accepted responsibility, but valued this as reducing my excess by 34%. Their apology apparently being worth just that. I really don't recommend (AXA and QuestGates)

If there was a zero box i would have ticked it.
If you go on any insurance website check with your insurer that they don't use quest gates as there loss adjusters I didn't. I wont bore you to death with the detail as its probably like everyone else's. This company will use every tactic not to pay you, ignoring emails not answering telephone call really cannot believe in 2024 that a company like this exists.

My loss adjuster is completely unobtainable. Has never answered an email in the six months this has been going on. Never answers the phone or replies to messages. Stopped pay expenses months ago and stopped paying the disturbance allowance weeks ago.
Complained to AXA, but they seem ok with this level of service! They don't follow up on complaints.
I had a major fire. No help getting the electric back on. No help getting the water back on. No help getting the waste reconnected. They have refused to get heating so the house has been cold and damp all winter. Rain coming through the roof for months. They refuse to remove stinking mouldy contents. Six months in and not even a hint of a repair starting. Acro props holding the roof up. Holes in the ceilings. I now have rats living in the house and had a blue bottle infestation. Questgates not interested.
I'm retired and have to stare at and live with this devastation all day, every day.
I've got no idea what to do now or where to go. Concierge service make all the right noises but have no power or authority to help. Issues escalated to the loss adjusters manager but not received a response from them either.
Seems to demonstrate that Questgates don't care, they just take on more claims than they have the staff to deal with.

Avoid Questgates where possible. I have been trying to resolve an issue for over 2 years but they have made little progress. They fail to keep me update and do not contact me as promised. The contact number I have for the person dealing with the case is a Dublin one so I have to pay for international calls if I want to call them directly

Our experience with QuestGates has been nothing short of appalling. If you are considering an insurance policy that involves this company, think again.

Our buildings and contents insurance was purchased through One Call Insurance, meaning we had no choice in the claims handler—until we had to file a claim following extensive storm damage to our property. At that point, One Call Insurance washed their hands of the case and handed everything over to QuestGates.

For several months, QuestGates has done everything possible to avoid paying for the damages. They have been slow, obstructive, and dismissive, repeatedly using vague terminology such as "in our opinion" to justify their refusal to cover legitimate costs.

Their handling of our claim has been beyond unprofessional, creating unnecessary delays and roadblocks at every turn. Their lack of transparency and accountability means that policyholders are left with significant out-of-pocket expenses for damages that should be covered.

If you have a policy, check that QuestGates is NOT involved. If they are, reconsider your options immediately. You will be left frustrated, out of pocket, and deeply disappointed. Avoid them at all costs.

Very good communication throughout the claims process. Payment was made quickly, and I am very happy with the service received. Thank you.