Very nice sales assistant. She found the ideal plates for us in size. They weren’t on display as they had been discontinued but just what we wanted. Plan to add to our collection with other pieces and... Mehr ansehen
Unternehmen hat geantwortet
Standort
Standort wechselnUnit 56, Lower Green Mall, Metrocentre, NE11 9YG Gateshead, GB
•Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Excellent customer service, could not decide which pan I wanted the lady in the shop was more than helpful and did not mind me changing my mind and choosing another style pan despite having the origin... Mehr ansehen
Unternehmen hat geantwortet
It's always a pleasure to shop at ProCook. The layout in the shop gives inspiration for styling my home and helps when choosing gifts. I like the quality of goods on sale. I purchased a salt & pepp... Mehr ansehen
I love the ProCook shops - I love how light and airy they are, and the staff are always super-helpful. I bought a hand mixer recently, which I’ve not had chance to use yet, but everything else I’ve e... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Vom Unternehmen geschrieben
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Kontaktinformationen
Unit 56, Lower Green Mall, Metrocentre, NE11 9YG, Gateshead, Vereinigtes Königreich
4,9
Hervorragend
575 Bewertungen
Bittet Kunden um Bewertungen
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Das haben sich andere Leute angesehen
Really helpful staff who both went the…
Really helpful staff who both went the extra mile exchanging our pan set
23. März 2026
Antwort von ProCook - Metro Centre
We appreciate you sharing your experience! We are so happy to hear our staff was helpful and went above and beyond when exchanging your pan set.
Antwort von ProCook - Metro Centre
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Staff fantastic also products are great
22. März 2026
Antwort von ProCook - Metro Centre
We appreciate your positive feedback regarding our fantastic staff and great products; we are so happy you enjoyed them!
Antwort von ProCook - Metro Centre
We appreciate you taking the time to leave us this great review! We're so happy you enjoyed our friendly, helpful staff and selection.
Very helpful member of staff who talked…
Very helpful member of staff who talked us through the range of paring & utility knives. Bought 2 knives and very pleased with quality & effectiveness.
18. März 2026
Quick and easy
Quick, easy, found what I wanted
Nicely set out shop
Shop assistant was pleasant and helpful
16. März 2026
Antwort von ProCook - Metro Centre
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you found what you wanted and liked our shop and staff.
Excellent set of Kitchen knives…
Excellent set of Kitchen knives purchased which are high quality . Very friendly and helpful staff - highly recommend Procook .
14. März 2026
Helpful friendly staff
15. März 2026
I love the ProCook shops
I love the ProCook shops - I love how light and airy they are, and the staff are always super-helpful. I bought a hand mixer recently, which I’ve not had chance to use yet, but everything else I’ve ever bought there has always been excellent quality so hopefully, their hand mixers are no different. I’d highly recommend ProCook!
10. März 2026
Antwort von ProCook - Metro Centre
We're happy to hear you love our shops' atmosphere and find our staff helpful. It's great to know you trust our products' quality and would recommend us. We appreciate your positive feedback!
Friendly and helpful service
13. März 2026
Not Pro Cook but Pro Scam
Sorry there is no other word to describe the Pro Cook, it’s not Pro Cook it’s Pro Scam! I bought a mini blender back in December(Gateshead), I have only used it for protein shake. It’s stopped working, I went to shop they gave a replacement, get a protein drink that night(milk, banana, Protein powder) and stopped working again. I bought it for 39, now they refunded 29 saying the price is dropped. So pound 10 in their pocket for their poor quality product. Please don’t fall for this scam.
13. März 2026
Bewertung ohne vorherige Einladung
Antwort von ProCook - Metro Centre
Thank you for your review. We’ve sent you a request for further information such as your order number so that we can review the service provided.
Very friendly and helpful staff
Very friendly and helpful staff. Greeting you when you enter the store and asking if you need any help, which is so helpful when you don't want to walk around all the shop trying to find the item you require.
purchased rechargeable salt and pepper Mills. great quality items would buy again.
7. März 2026
Antwort von ProCook - Metro Centre
We're happy to hear the team was so helpful and welcoming. It's great you found what you needed quickly and that you are pleased with the quality of your new salt and pepper mills. Thank you for your positive feedback!
Knowledge and helpfulness of assistant
Knowledge and helpfulness of assistant, gave good advice and time to go away and make decisions
9. März 2026
Antwort von ProCook - Metro Centre
We're happy to hear that the assistant's knowledge and helpfulness were beneficial! We appreciate you mentioning the advice and time to decide. Thanks!
Antwort von ProCook - Metro Centre
We appreciate you letting us know our staff was friendly and the atmosphere relaxed; it means a lot to our team.
Great online deals that can be used in…
Great online deals that can be used in store. Downside is that you have to know the deals and combinations as they are not all displayed in store, this would probably make them more sales. Great to be able to go in and see the products. The product, ss pans are great and have replaced our non stick pans for almost everything.
12. Januar 2026
Antwort von ProCook - Metro Centre
We're happy to hear that you find our online deals valuable in-store and appreciate the ability to see the products firsthand. We appreciate your suggestion about displaying more deals in-store to enhance the shopping experience. We're also glad you enjoy our stainless steel pans!
Judging customers based on how they look or dress…
Very expensive..you can certainly get cheaper somewhere else.
As soon as we entered the store one of the staff rushed up from the back to ask if we need anything or just having a look...this has put us off immediately.. not very welcoming at all.
I find this very intimidating. No other customers were asked or approached while we were there. Obviously we are foreign. This behaviour needs changing as it is based on race/look. Judging customers based on how they look or dress. Staff need to have positive attitude towards customers.
Will Never go back again.
24. Februar 2026
Antwort von ProCook - Metro Centre
We really are sorry to read this review and have passed your feedback to the store.
What lovely staff at procook metro…
What lovely staff at procook metro centre!
Great care & service! 5 stars all round!
21. Februar 2026
Antwort von ProCook - Metro Centre
We're delighted to hear about the great care and service you received from our staff! Thank you for your wonderful feedback and the 5-star rating!
We visited the metrocentre procook
We visited the metrocentre procook, to buy some knives for our daughter, excellent service. Polite, helpful staff. Clean store. I purchased an egg slicer as well, I am not sure yet, as it didnt slice the egg, I'll try again, maybe the egg was too soft.
24. Februar 2026
Antwort von ProCook - Metro Centre
We're happy you received excellent service from our polite and helpful staff in our clean store. We appreciate your purchase and hope the egg slicer works better next time!
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