Ordered both online and been in store. Brilliant service from both apart from DPD delivery which was abysmal. Just notification of 15 hour delivery not one hour slot as promised!
Unternehmen hat geantwortet
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Das sagen Bewerter
Every staff member we spoke with was very knowledgeable & helpful. We ordered a dinner set on Sunday and was advised it would take 3-5 working days. It arrived on Monday- very impressive. Unfortunatel... Mehr ansehen
Unternehmen hat geantwortet
I bought a Santoku knife at the Arndale Centre store in Manchester. When I got home and unboxed it, I noticed that the seal on the box had been "opened' and when I took the knife out of the sheaf, the... Mehr ansehen
Informative and well presented. I have found both the website and retail experience both straight forward and helpful. The value for money regarding products on offer are very endearing.
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Vom Unternehmen geschrieben
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Kontaktinformationen
MSU7 Halle Mall, Arndale Centre, M4 3AB, Manchester, Vereinigtes Königreich
- 01615156449
4,8
Hervorragend
249 Bewertungen
Bittet Kunden um Bewertungen
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Das haben sich andere Leute angesehen
Great variety of high-quality products
Lovely products of good quality and fair prices. The staff was also ready to help with any queries.
10. August 2026
good customer service
good customer service, Assistant let me know I could purchase another item as part of a deal
9. August 2026
To be able to find quality products.
8. August 2026
The lady at the shop was very helpful…
The lady at the shop was very helpful gave good advice k ew what she was selling very good communication
10. August 2026
Verwendet eventuell KI als AntworthilfeMehr lesen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
Good products and staff
6. August 2026
Antwort von ProCook - Arndale
We're so glad to hear you enjoyed our products and appreciated our staff. Thank you for your wonderful feedback!
Someone barged into me whilst I was…
Someone barged into me whilst I was walking out, dropped the cups and they broke, workers saw what happened and despite having warranty on them I still had to pay for them again absolutely disgraceful
10. August 2026
Antwort von ProCook - Arndale
Thank you for your review. We are sorry to hear of your experience; we have asked the Customer service team to contact you to resolve.
Ordered both online and been in store
Ordered both online and been in store. Brilliant service from both apart from DPD delivery which was abysmal. Just notification of 15 hour delivery not one hour slot as promised!
7. August 2026
Antwort von ProCook - Arndale
We're glad to hear you've had brilliant service from us! We're very sorry to learn about the DPD delivery issue and the lack of a one-hour slot. We understand how frustrating this must have been.
I’m happy with my shopping at procook😊
6. August 2026
Antwort von ProCook - Arndale
We are so happy to hear that you had a positive shopping experience with us! Thank you for your wonderful feedback.
Informative and well presented
Informative and well presented. I have found both the website and retail experience both straight forward and helpful. The value for money regarding products on offer are very endearing.
26. Juli 2026
Antwort von ProCook - Arndale
We're so pleased to hear you found both our website and retail experience straightforward and helpful. It's wonderful that you find the value for money of our products so endearing!
Helpful and friendly shop assistant
Helpful and friendly shop assistant. He guided us to buy what we needed.
5. August 2026
Antwort von ProCook - Arndale
We're so glad our shop assistant was helpful and guided you to find exactly what you needed. We truly appreciate your positive feedback!
Top notch customer service
I bought a Santoku knife at the Arndale Centre store in Manchester. When I got home and unboxed it, I noticed that the seal on the box had been "opened' and when I took the knife out of the sheaf, the tip was broken/blunted. I emailed the company and attached photos and they sent me a new knife in the post! Brilliant customer service! Just a shame that the original knife was sold in the 1st place but overall, I rate this knife and I definitely rate the customer service! Thank you.
27. Juli 2026
Santos knife
Product excellent price and quality. James was very knowledgeable and helpful.
Would certainly visit again
31. Juli 2026
I asked anbrilliantd the gentleman server sorted…
I asked and the gentleman server sorted it all out, could ask no more
29. Juli 2026
Excellent customer service very helpful…
Excellent customer service very helpful and a very happy customer
25. Juli 2026
The product that they carry
The product that they carry. Also the staff is very knowledgeable and pleasant.
25. Juli 2026
Not used it yet for a presant don't do…
Not used it yet for a presant don't do pepper stop sending emails at stupid times in the night waking me up
25. Juli 2026
Antwort von ProCook - Arndale
Hi,
Thanks for getting in touch.
We've amended your email preferences as requested. Please note that it may take a few days for the changes to fully update across our systems, so you may still receive some emails during this time.
We apologise for any inconvenience caused.
Kind regards,
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