Prague Airport Bewertungen 

Prague airport is possibly the worst airport for customs / passport control. We waited for over 4 hours to clear customs and no one at the airport gives a crap. What a way to start to a holiday

★★☆☆☆ Passenger Assistance – excellent arrival, very disappointing departure

I used Prague Airport as a solo traveller with pre-booked Passenger Assistance, and unfortunately had two completely different experiences at the same airport.

My arrival in Prague was excellent. An assistance colleague was waiting for me, took responsibility for getting me through the airport and made the whole process straightforward and reassuring. I didn't have to chase anyone, work out where I needed to go or repeatedly explain what I needed. It was exactly how Passenger Assistance should work.

My departure four days later was very different.

My Uber dropped me at the Arrivals level of Terminal 1, where I explained that I had pre-booked assistance. I was told I needed to make my own way to Departures. Once there, I was directed to an internal telephone and told to dial 1220 to summon Passenger Assistance. The recorded message was in Czech and I had no idea whether I had successfully contacted anyone.

This was particularly stressful because I cannot walk long distances or stand for prolonged periods without significant pain, which is precisely why I had booked assistance in advance.

When my assistant eventually arrived, he was pleasant and clearly trying to help, but seemed extremely busy and under considerable pressure. He was unsure of my requirements and at what point I would no longer require assistance and seemed to be under the impression assistance wasn't required to get me through security, to the gate, and onboard the plane (it was). The service felt fragmented rather than somebody taking responsibility for me from beginning to end.

I also needed to complete VAT refund formalities. I was taken first to the electronic machines, but my assistant did not know how to use them, so we went to the staffed desk. Much of the subsequent conversation took place in Czech over my head while I sat in the wheelchair, leaving me feeling excluded from my own financial transaction. I have raised the problems with the refund itself separately with Global Blue.

Later, when I stopped to get something to eat and drink, the wheelchair was left outside the café and I became concerned it would be collected while I still needed it. I ended up leaving the café and sitting in the wheelchair outside until assistance returned.

I want to stress that my criticism is not of the individual assistant, who was trying to manage what appeared to be a very busy workload. It is about the way the service was organised and the lack of continuity.

The excellent assistance I received on arrival proves that Prague Airport is capable of providing a genuinely reassuring service. That made the contrast on departure even more disappointing.

For a disabled passenger travelling alone in a country where she doesn't speak the language, pre-booked Passenger Assistance should reduce the need to navigate, chase, explain and coordinate. On my arrival it did exactly that. On my departure, far too much of that responsibility was put back onto me.

Prague itself was wonderful and I will absolutely return – I just hope my next departure from the airport is much more like my arrival.

Arrived on 03/08/26 after a 1 hour 50 minutes flight. It then took us another 4 HOURS to get through the passport security control. What is the point of using the Biometric screening, which we all did and then joined the slowest moving queue ever. It is a shambolic mess and even had problems when returning home to get through another poorly mismanaged arrangements. We will never return for these reasons.

Passport control queues 1 hour plus isn’t acceptable. Probably the longest I have ever seen and I have travelled a fair bit! Staff rude too

Terrible experience for non-EU passport holders. The passport control queue was over two hours long. We were traveling with a 4-year-old child, but no priority was given to families with young children. Many small kids were forced to stand and wait in the queue for such a long time. Extremely disappointing and by far one of the worst airport experiences we’ve had.

We cleared our gate at A8 to be told there was no toilets, I am on a crutch due to a hip injuru and had to go back out through security to find the first ladies toilet (4 only) que was 20 deep, took 20 mins. Disabled toilet was choked and the ladies toilets hadno toilet papet ir soap.

WORST AIRPORT EVER. STAFF EXTREMELY RUDE AND UNHELPFUL TO THE POINT OF OBSTRUCTIVE.

The queue at the passport control is beyond massive, the worst I’ve ever seen. Avoid at all costs. Will not be coming here again

Worst airport I’ve ever been to.
Flew +30000 miles within a couple of months, but passport control is the slowest and the worst here. Airport assistance informed there are 9 desks for Non EU citizens and 3 for EU open. The longest queue ever seen in the entire EU. Avoid this airport if possible. Czech border control service is completely inefficient.

PASSPORT CONTROL ... MY 12 YEAR OLD DAUGHTER WAS NOT ALLOWED TO WAIT WITH ME OR HER MOM WHEN SHE HAD HER PASSPORT CHECKED.....SHE HAD TO GO THROUGH ON HER OWN AND WAIT FOR ME OR HER MOM TO HAVE OUR PASSPORT CHECKED.....WE COULD NOT SEE HER AS SHE IS ON THE OTHER SIDE...
..SHE IS A MINOR 12 YEARS OLD.....

I arrived at the airport two hours before my flight, yet I very nearly missed it due to the complete lack of organisation.

The queue for passport control had spilled out into the check-in area, with very little indication of where passengers were actually supposed to go. Check-in staff were repeatedly telling people not to stand in certain areas, but there were no clear signs, effective queue management or staff directing passengers.

Once we eventually found the correct queue, we were stuck there for over an hour. Even after scanning our boarding passes and entering the immigration area, the crowds were chaotic and there was still no clear structure.

By the time I got through passport control, I had to run through the airport to catch my flight. I was so rushed that I couldn't even use the toilet or buy a drink before boarding. After arriving two hours early, I find this completely unacceptable and the stress was entirely avoidable.

There were many other passengers on my flight in exactly the same situation. Surely this is also costing the airport money, as passengers who are forced to rush straight to their gates have no opportunity to spend money in the shops or cafés.

The airport needs to seriously improve its queue management, signage and staffing. Passengers should not be subjected to this level of unnecessary stress just to get to their flights on time.

Unfortunately, based on this experience, I will be avoiding this airport in future.

I would give it no star if I could. Staff rude scanners are primitive as a person with an artificial hip I was subjected to a very embarrassing search. Avoid this airport if possible. Couldn't even get a bottle of water at the machine which was not working

Radomir Lasak - Chairman I should be ashamed of yourself along with the rest of the board for an absolute shambles.
I would be more than happy to come along with you all and tell you why you need to improve.
You should be out of your staff with the accuses explain the failings.
Truly the worst airport for arrivals ever.
Expand, expand, expand, deliver for your tourist

This place is a disgrace passport control 300 hundred people 3 border control inspectors very very very very bad never come here again
Tourists find somewhere else

An absolute nightmare with the rudest staff I’ve ever encountered at any airport in my entire life. Avoid any all costs.

Nearly got all my liquids including the shaving cream and tooth paste. Very small liquid bag ‘standard’. Unpleasant and rude security. Trashed the experience on the way back, well done.

Arrived 10:10am still queuing @ 12 noon at border control. My 3 rd trip out of UK to EU countries and never been delayed entry like this. Behind us approx 500 plus awaiting entry. Still 120 in front, after our wait. Not good for tourism in Prague. A quick few days away, only hand luggage. Ok just out @ 12:56.

Bad experience at the airport. The security check, which is right at the gate, is the dumbest thing. In addition, I had to throw away some of my cosmetics just because they were in 2 transparent bags. I didn't understand what the problem was since the liquids did not exceed 1 liter and were in 30 and 50 ml packages. And what does it matter how many bags they are, since I carry them all together in my hand luggage. In addition, I bought alcohol from the duty-free zone, which was in a special bag as required by the airport, and they wanted to take it too. Simply absurd. Plus their rude attitude. If I could give a lower rating, I would gladly do so.

By far the worst airport I’ve ever used. Having security checks right at the gate is just ridiculous. The extremely rude staff only add to the miserable experience.

Dreadful passenger experience. The EES system is a complete failure at this airport. Staff seem indifferent to travellers welfare, simply blaming high passenger numbers. If this awful treatment of everyday passengers continues, we should all boycott every single retail outlet.

I went to the tax refund office at 6am. One for custom stamp and the other for refund window - there was no line but both staff looked extremely annoyed by having a customer simply asking a question while busy scrolling their phone. They both looked miserable and tired working early but if they are so unhappy helping others they shouldn’t be at the service job not alone at the airport leaving very bad impression of the country